Hotel Express Newcastle Gateshead

Hotels
5.7 (1753 reviews)
Cuthbert Street , Newcastle upon Tyne , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Helpful and accommodating staff (early check-in, assistance with bags)
Convenient location (close to Newcastle centre, near major roads, A1)
Parking available (large car park, easy to manoeuvre)
Wi‑Fi works well and good TV size
Some comfy beds and quiet nights reported
Smoking area available
Cons:
Poor cleanliness (dirty rooms, visible dust, food smeared, flies)
Room maintenance issues (broken/patchy showers, windows hard to close, damaged flooring/cupboard doors)
Uncomfortable beds reported by multiple guests
Dodgy electrics/plug issues and health & safety concerns
Vending machines terrible/no cold drinks or fans
Language/booking system issues and inconsistent staff communication

Categories

Cleanliness
2.5
Multiple reviews repeatedly describe rooms and bathrooms as dirty (visible dust, food smeared on walls, small flies, sec toy under bed), and explicit toilet/cleanliness failures, justifying a very low cleanliness score.
Service
10
Several reviewers praise staff who were helpful, accommodating, allowed early check-in and assisted with bags; a few service issues are noted (waking guest, language barrier), but overall sentiment about staff is strongly positive, so service is rated highly to reflect consistent positive staff interactions.
Location
9
Location repeatedly described as convenient — close enough to Newcastle centre, handy for major roads/A1 and with parking available — though on a busy junction; overall location sentiment is strongly positive.
Room Quality
3.5
Numerous reports of uncomfortable beds, broken/patchy showers, windows that wouldn't close or open, marked walls and structural/maintenance faults indicate poor room quality.
Amenities
4.5
Mixed mentions: positives include working Wi‑Fi, good TV size and parking; negatives include broken shower, lack of hairdryer, poor vending (no cold drinks/fans), and charged parking — overall amenities are below average.
Value for Money
4.5
Several guests felt overcharged or ‘stitched up’ and would not have paid the price had they known conditions; one reviewer noted paying extra for early check-in but experiencing issues — value is therefore rated below average.
Food and Beverage
5.1
Limited direct comments on food; vending was described as terrible and one guest could not properly comment on breakfast — net sentiment is slightly below average due to vending/refreshment complaints.
Overall Experience
6.5
Overall stays are mixed but lean negative: several strongly negative headlines and descriptions of hygiene/maintenance problems balanced against consistently helpful staff and convenient location, producing a middling overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:20

Property Description

Convenient Location
Hotel Express is ideally situated just a stone's throw away from Newcastle city centre and major attractions like St. James' Park and Metro Radio Arena. With easy access to the A1 and Newcastle International Airport, exploring the city is a breeze.

Modern Amenities
Each room at Hotel Express features a flat-screen TV, complimentary WiFi, and tea/coffee making facilities, ensuring a comfortable stay for every guest. The hotel also offers free on-site parking and a 24-hour reception for convenience and peace of mind.

Nearby Attractions
From shopping and dining at the Metro Centre to enjoying the vibrant nightlife at Quayside, guests have a plethora of entertainment options within a few miles of the hotel. Not to mention, iconic landmarks like the Angel of the North are just a short drive away.

Ready to experience the best of Newcastle? Book your stay at Hotel Express now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.7
Based on 1753 reviews
Cleanliness: 2.5
Service: 10
Location: 9
Room Quality: 3.5
Amenities: 4.5
Value for Money: 4.5
Food and Beverage: 5.1
Overall Experience: 6.5
M
MR TONY HASLAM • solo_traveller • gb
4
Disappointed
Pros:

Nothing stood out

Cons:

Lots of creaking floor boards, and sound proofing barely existed. To noisy for me to get a good night's sleep. Breakfast barely average.

2026-08-29 • via Nuitee
T
Tnoe • couple • gb
10
Pros:

Very peaceful

2026-08-29 • via Nuitee
E
Emilie • solo_traveller • be
10
2026-08-28 • via Nuitee
M
Melissa • solo_traveller • gb
1
Pros:

Definitely do not recommend staying here. Absolutely awful and disgusting

2026-08-24 • via Nuitee
D
David • solo_traveller • gb
3
Pros:

Good size room

Cons:

Shower head broken off, unusable

Trip hazard from bathroom into room, carpet was coming away

Breakfast not the best

2026-08-23 • via Nuitee
N
Nauris • solo_traveller • gb
8
Pros:

It was good. staff was helpfull.

2026-08-22 • via Nuitee
P
PITTAWAY • solo_traveller • gb
10
Pros:

Everything

2026-08-20 • via Nuitee
P
PITTAWAY • solo_traveller • gb
10
Pros:

Everything

2026-08-20 • via Nuitee
P
PITTAWAY • solo_traveller • gb
10
Pros:

Everything

2026-08-20 • via Nuitee
M
Marimuthu • solo_traveller • gb
7
2026-08-18 • via Nuitee
K
Kyle • solo_traveller • gb
10
2026-08-17 • via Nuitee
C
Clare • couple • gb
10
Great location, great staff, will be back if there if parking available
Pros:

The property had everything that is needed and in a good location!

Cons:

Not enough parking

2026-08-17 • via Nuitee
M
mark • couple • gb
2
I've stayed in better squats
Pros:

Was the dirtiest Hotel we,ve ever stayed at. Would not stay there again

Cons:

Paying to stay in the hotel car park. When was not secure. Just the Car Park. It said only pay for secure parking. Parking was supposed to be free. Plus the Hotel was Filthy and says Recently Refurbished???

2026-08-17 • via Nuitee
L
LIN • solo_traveller • cn
8
Pros:

Check-in and check -out.

Cons:

Shower head..

2026-08-14 • via Nuitee
H
Hall • couple • gb
1
Pros:

nothing

Cons:

was a brothel and i got refused a refund

2026-08-13 • via Nuitee
K
Kerim • couple • il
3
2026-08-11 • via Nuitee
D
David • solo_traveller • gb
10
Great value for money.
Pros:

Good room, plenty of parking, great location and the staff are really helpful.

2026-08-09 • via Nuitee
S
SUSAN • family_with_children • gb
7
Pros:

Beds were comfortable to sleep, Wash room and toilet is big enough for a family. We stayed only for 2 nights. Good value for money.

Cons:

I was not given the room which has shown in the picture when I booked and my room was dark.
There is a lift but its not working so you need to carry your things down the steps each time.

2026-08-09 • via Nuitee
N
Neil • solo_traveller • gb
10
Good hotel
Pros:

Stay here regular okay with place

2026-08-03 • via Nuitee
S
Seyed Mehdi • solo_traveller • gb
10
2026-08-02 • via Nuitee