Hotel Express Newcastle Gateshead

Staff were not very welcoming, almost dismissive but helpful in the end so that was good. Rooms are not as picturesque as shown or very clean but bedding was absolutely fine. Lacked towels, no bath mat for leaking shower tray but the water was hot! Plenty of toiletries etc. Could make a tea or coffee but no water, nothing in vending machine and nowhere around to buy anything so go prepared! You are in the middle of a heavy traffic area and no facilities. Beds / pillows are not comfortable unless you like it beyond firm and with the surrounding noise / from the roads etc. just forget getting any sleep. It’s fine for a pit stop but nothing more.

Very small room, no hanging space
Terrible breakfast

It's was comfortable no problems.

Ok……Where do i start….This isn’t a dig at the people that worked there but when we turned up it was obvious the painters had been in because of the smell.
When we looked at our rooms they were uninhabitable & there was a crazy man wandering the corridor in just hes pants !!
I had two of my daughter with me & both myself & Ruby have asthma !
We immediately booked somewhere else & I’ve been trying to get my money back on the two nights but nobody has got back to me other than this site to say everything was above board……Well it wasn’t !!!
I wont be using this site or obviously the hotel again.

People using drugs in the car park
Room very unclean and nothing like photos that are all false
Room smelt of cigarette smoke . Refused to stay there

The place is a little run down. Needs work to bring it up to a good standard

Came over to stay the night for GNR in the family room, as we were 5 people.
* Bathroom stank, we even bought our own air freshener.
* the bathroom didn't have a lock
* At least one of the blankets was not clean with marks
* nit pick: the bathroom did need some modernisation
* to top it of there were loads of bed bugs, which resulted us in leaving the hotel and drop my family back home in a 2 hr drive, and ended not staying

We're not fussy people but the bed bugs was the key issue that made us leave. But I listed all the issues we faced, so that if can help others.

It was suggested that the manager would call, but nothing

Nevertheless the staff were very good, and cooperative

No room lights during my

The hotel was very basic but met our needs, no restaurant for evening meal and breakfast was not to our liking

Dust on furniture and cabinets, shower rooms were in poor maintenance and had pools of standing water. Property needs some attention.

To avoid abuse on a late night bus I stayed here and didn’t sleep a wink all night .
Homeless people were given temporary accommodation and the room I was given was dated and had a funny smell .
This hotel is like a can of cheap beans it does what it says on the tin .

The room and en-suite were clean. The bed was firm and comfortable and the sheets were clean.
The staff are first class and happy to help.

Only one personal complaint, the area outside the window is the smoking area and with it being hot, I had to keep the window open which meant the smell of tobacco and weed would fill the room and the loud conversations were annoying.

I am although happy to recommend the hotel.

Overall it was an average experience because hotel rooms are bit old and washrooms are small.

Overall, the staff were nice but the room was in awful condition and genuinely couldn't stay here, felt very unsafe and felt uncomfortable

When we booked a few weeks ago, we paid a surcharge to pay at the hotel. They took the payment before we arrived and then couldn’t find or reservation when we arrived. Then they told us that we had already checked in! How?
The room was not great but then it was only a bed for 6 hrs before we needed to get up at 3am for an early flight. Convenient for Newcastle airport

It was good

N/A

Bike was securely locked to the smoking shelter wall using 3!! Bike locks. Around 3am the bike was stolen. Someone came with bolt cutters and walked out with the bike. Even though thr hotel clearly states "secure parking" and the numerous CCTV cameras werent able to get a single shot of the theif!!. Police are going to deal with the issue. Hotel didnt help in any way, not even a sorry. Even though responsibility of my belongings falls down to them!

It was very basic, not much water pressure in the shower.

It was basic but worked for the short stay. The staff were excellent, very helpful