Hotel am Schloss

Hotels
8.3 (3562 reviews)
Zwingerstrasse 20 , Heidelberg , de

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Clean rooms
Cons:
Aging decor
Small shower
Limited breakfast options

Categories

Cleanliness
7.88
Room was clean, but some guests mentioned aging decor and small issues.
Service
8.85
Staff were described as extremely helpful and polite.
Location
9.39
Hotel is perfectly located near the Castle, shops, and Christmas markets.
Room Quality
8.34
Rooms were generally good-sized, quiet, and offered nice views.
Amenities
7.87
Some amenities were lacking, such as coffee machines in rooms.
Value for Money
7.83
Overall good value, but some felt additional breakfast options were missing.
Food and Beverage
7.88
Breakfast was enjoyable but could use more protein options.
Overall Experience
8.35
Overall, guests reported a fantastic stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:08

Property Description

Historic Location at Heidelberg Castle
Nestled at the base of the iconic Heidelberg Castle, Hotel am Schloss offers a picturesque setting for your stay. Start your day with a delightful buffet breakfast before exploring the charming Old Town District on foot.

Comfortable Accommodation with Free WiFi
Experience a cozy stay in our homelike rooms and apartments, complete with modern amenities such as a TV, minibar, and complimentary WiFi throughout the hotel. Relax and unwind in comfort after a day of sightseeing.

Convenient Access to Major Highways
Conveniently located, our hotel provides easy access to the A5 and A656 motorways, making it simple to explore the surrounding areas by car. Book your stay now and make Hotel am Schloss your home away from home in Heidelberg.

Important information:

Please note that public parking garage is located within the hotel building (Parkhaus P12). Reservation is not possible. Maximum height for cars is 5.9 feet.

For taller vehicles, there are parking possibilities behind Karlstorbahnhof, 5 minutes away from the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 13 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 4 years old stay for € 10 per person per night when using an existing bed.
    Children from 5 years old to 12 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3562 reviews
Cleanliness: 7.88
Service: 8.85
Location: 9.39
Room Quality: 8.34
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 7.88
Overall Experience: 8.35
C
Carola • couple • lu
8
2026-02-14 • via Nuitee
R
Ramona • couple • de
9
Ein Aufenthalt im Hotel war angenehm und erholsam. Das Zimmer war sauber und komfortabel, das Personal freundlich und hi
Pros:

Sehr zentral direkt unterm Schloss. Parkhaus und Bahnstation direkt im Gebäude.

Cons:

Das Bad war sehr klein und etwas in die Jahre gekommen.

2026-02-13 • via Nuitee
H
Helmut • couple • de
7
Pros:

Die Lage war supet

Cons:

Der Fernseher war nicht gegangen.

2026-02-13 • via Nuitee
M
Marcel • solo_traveller • de
9
Pros:

Lage war top. Freundliche Mitarbeiter, Frühstück war ok. Zimmer völlig ausreichend ausgestattet.

Cons:

Terasse könnte man mal erneuern.
Aufzug zum Hotel (einziger Zugang) sehr klein und oft längere Wartezeiten.

2026-02-12 • via Nuitee
K
Klaus • couple • de
9
2026-02-12 • via Nuitee
J
Joel • couple • de
9
2026-02-10 • via Nuitee
L
Liliana • extended_group • de
10
I will book again this hotel I like it everything that you need to see is nearby
Pros:

The breakfasts was great and the assistance was very professional and kind

Cons:

No applicable

2026-02-10 • via Nuitee
G
Gaurav • couple • in
10
good choice and a great hotel
Pros:

the location is 5 star
the staff is super nice

Cons:

nothing infact

2026-02-08 • via Nuitee
M
Margriet • couple • nl
9
Mooie plek voor tussenstops
Pros:

Midden in de stad

Cons:

Niets

2026-02-08 • via Nuitee
M
Matias • couple • fi
9
Pros:

Hyvä sijainti, henkilökunta oli todella avuliasta ja mukavaa, hienot näkymät huoneen ikkunasta, iso huone jossa mikro, jääkaappi ja jopa keittolevyt löytyy. Hinta/laatusuhde kohdallaan tässä hotellissa.

Cons:

Huone oli hieman kylmä tullessa, mutta pattereita säätämällä sai lämmöt kohdalleen.

2026-01-31 • via Nuitee
M
Merijn • extended_group • nl
9
Prettig verblijf, super vriendelijk personeel
Pros:

Fijne locatie in de altstad van Heidelberg. Aan de kabelbaan die je direct naar het schloss brengt.

2026-01-31 • via Nuitee
Z
Zoltan • extended_group • hu
9
2026-01-30 • via Nuitee
V
Virginia • couple • de
8
2026-01-28 • via Nuitee
C
Cyril • extended_group • fr
9
Pros:

Emplacement au top, parfait pour une famille, excellent petit déjeuner

Cons:

Accès piéton un tout petit peu difficile à trouver, mais sans gros problème non plus

2026-01-25 • via Nuitee
C
Celina • couple • de
7
Pros:

Die Aussicht war wundervoll. Das Personal war sehr hilfsbereit und nett.

Cons:

In Zimmer 21 war Schimmel an der Wand am Fenster. Da war es doch zu teuer leider.

2026-01-24 • via Nuitee
A
Asselbor • couple • de
9
2026-01-22 • via Nuitee
N
Natalia • couple • ua
10
Це дуже гарний готель, розташований дуже зручно для огляду памʼяток у красивому старовинному місті
Pros:

Дуже гарне розташування, все місто як на долоні, зручно, що паркінг знаходиться в цій самій будівлі і з паркінгу до готелю можна дістатися ліфтом. Комфортний, затишний номер. Дуже професійний, доброзичливий персонал на рецепції.

Cons:

Сніданок дуже скудний, буфет незручний

2026-01-22 • via Nuitee
L
Lauren • family_with_children • us
9
True gem of Heidelberg
Pros:

This hotel is in a fantastic location—right by the Castle, the pedestrian path lined with shops and restaurants, and the Christmas markets. Having parking available in the underground garage was a huge plus since we had a rental car. The front desk is staffed 24/7, and everyone we interacted with was polite and very helpful with local information.

Our room was spacious, spotless, and offered a beautiful view of the city. Breakfast was enjoyable, mainly continental, with the added bonus of coffee drinks like lattes, cappuccinos, and hot chocolate. Overall, this is a true gem and I highly recommend it for anyone staying in Heidelberg .

Cons:

More protein options at breakfast would have been nice.

2026-01-20 • via Nuitee
T
Timothée • family_with_children • fr
10
Pros:

Proche du funiculaire pour le château. Proche du centre ville. Facilité de stationnement (l’hôtel est construit sur un parking)

Cons:

Style un peu froid de la chambre : étage d’un parking réhabilité

2026-01-20 • via Nuitee
P
Paul • couple • ch
5
Pros:

Aussicht von Zimmerterrasse.
Zentrale Lage.

Cons:

In einem alten Schloss sind die Platzverhältnisse eingeschränkt. Das war uns bewusst.
Der Frühstück-Bereich ist allerdings sehr klein. Im Prinzip ein leicht erweiterter Gang mit direktem Zugang zu Zimmer.

2026-01-20 • via Nuitee