Hotel am Schloss

Hotels
8.3 (3954 reviews)
Zwingerstrasse 20 , Heidelberg , DE

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Excellent location
Helpful staff
Clean rooms
Cons:
Aging decor
Small shower
Limited breakfast options

Categories

Cleanliness
7.88
Room was clean, but some guests mentioned aging decor and small issues.
Service
8.85
Staff were described as extremely helpful and polite.
Location
9.39
Hotel is perfectly located near the Castle, shops, and Christmas markets.
Room Quality
8.34
Rooms were generally good-sized, quiet, and offered nice views.
Amenities
7.87
Some amenities were lacking, such as coffee machines in rooms.
Value for Money
7.83
Overall good value, but some felt additional breakfast options were missing.
Food and Beverage
7.88
Breakfast was enjoyable but could use more protein options.
Overall Experience
8.35
Overall, guests reported a fantastic stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:08

Property Description

Historic Location at Heidelberg Castle
Nestled at the base of the iconic Heidelberg Castle, Hotel am Schloss offers a picturesque setting for your stay. Start your day with a delightful buffet breakfast before exploring the charming Old Town District on foot.

Comfortable Accommodation with Free WiFi
Experience a cozy stay in our homelike rooms and apartments, complete with modern amenities such as a TV, minibar, and complimentary WiFi throughout the hotel. Relax and unwind in comfort after a day of sightseeing.

Convenient Access to Major Highways
Conveniently located, our hotel provides easy access to the A5 and A656 motorways, making it simple to explore the surrounding areas by car. Book your stay now and make Hotel am Schloss your home away from home in Heidelberg.

Important information:

Please note that public parking garage is located within the hotel building (Parkhaus P12). Reservation is not possible. Maximum height for cars is 5.9 feet.

For taller vehicles, there are parking possibilities behind Karlstorbahnhof, 5 minutes away from the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHG

Location

Guest Reviews

8.3
Based on 3954 reviews
Cleanliness: 7.88
Service: 8.85
Location: 9.39
Room Quality: 8.34
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 7.88
Overall Experience: 8.35
T
Thierry R • couple • fr
8
2026-10-31 • via Nuitee
S
Sally • couple • gb
6
2026-10-31 • via Nuitee
J
JOSÉ PAULO GARCIA • couple • br
10
Pros:

Muito bom limpo e muito bem localizado

Cons:

NASA

2026-10-30 • via Nuitee
D
Diana • couple • de
7
2026-10-30 • via Nuitee
I
Irene • extended_group • at
8
2026-10-29 • via Nuitee
W
Willy • couple • de
10
2026-10-28 • via Nuitee
A
André Luis • couple • br
7
Pros:

Localização excelente

Cons:

Banheiro muito pequeno e quarto sem ar condicionado

2026-10-27 • via Nuitee
R
Regina • couple • ch
9
2026-10-27 • via Nuitee
T
Tracy • extended_group • ca
10
Pros:

We arrived early in the morning and the staff graciously allowed us to store our luggage in reception area. There was a mix-up with our rental vehicle and it was too high for the parking garage. The front desk provided detailed information to another parking area. We then tried to explore Heidelberg but it was very cold and rainy so we returned to the hotel around noon and were given our rooms early and they had already transferred our luggage to the rooms. The woman at the front desk really went out of her way to ensure that we had a wonderful stay. All the staff are friendly and exceptionally customer oriented. Will definitely stay there again.

2026-10-27 • via Nuitee
K
Katja • couple • de
9
Perfekt für ein Wochenende in Heidelberg
Pros:

Perfekte Lage, Parkplatz direkt im selben Gebäude, sehr nettes Personal an der Rezeption und beim Frühstück, leckeres Frühstücksbuffet, für einen Städtetrip nach Heidelberg uneingeschränkt zu empfehlen!

Cons:

Keine Beanstandungen

2026-10-26 • via Nuitee
H
Hans-Peter • solo_traveller • de
8
2026-10-26 • via Nuitee
A
Astrid • solo_traveller • de
9
2026-10-26 • via Nuitee
J
Jan Valentin • family_with_children • de
9
Tolle Location mit tollem Team
Pros:

Die Lage, das Frühstück und das freundliche Team

2026-10-25 • via Nuitee
I
Isabelle • family_with_children • de
9
Es war super und wir kommen wieder aber dann für zwei Übernachtungen 🤗
Pros:

Super war die zentrale Lage, wir hatten die Möglichkeit drei Zimmer zu verbinden. Das war für uns als Familie super.

Cons:

Es gibt nix zu beanstanden

2026-10-25 • via Nuitee
L
lei • couple • ca
10
good stay
Pros:

good location, good room, good breakfast

Cons:

NA

2026-10-25 • via Nuitee
D
Deborah • couple • de
8
2026-10-24 • via Nuitee
M
Meyer • couple • de
8
Pros:

Super Lage, Parken unten, Hotel oben mit Fahrstuhl erreichbar

2026-10-23 • via Nuitee
P
Peter J M • couple • gb
10
2026-10-23 • via Nuitee
J
John • couple • nl
8
Prima voor een citytrip
Pros:

Locatie: centraal gelegen onder aan het slot. Personeel: zeer vriendelijk. Parkeren: in parkeergarage onder hotel met hotelkorting. Ontbijt: eenvoudig maar prima en voldoende keuze.

Cons:

Badkamer: erg klein. Geen bar: geen mogelijkheid om 's avonds nog gezellig wat te drinken (kan eventueel wel in ontbijtruimte).

2026-10-23 • via Nuitee
A
Achim • couple • de
7
2026-10-22 • via Nuitee