Hotel am Schloss

Hotels
8.3 (3562 reviews)
Zwingerstrasse 20 , Heidelberg , de

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Clean rooms
Cons:
Aging decor
Small shower
Limited breakfast options

Categories

Cleanliness
7.88
Room was clean, but some guests mentioned aging decor and small issues.
Service
8.85
Staff were described as extremely helpful and polite.
Location
9.39
Hotel is perfectly located near the Castle, shops, and Christmas markets.
Room Quality
8.34
Rooms were generally good-sized, quiet, and offered nice views.
Amenities
7.87
Some amenities were lacking, such as coffee machines in rooms.
Value for Money
7.83
Overall good value, but some felt additional breakfast options were missing.
Food and Beverage
7.88
Breakfast was enjoyable but could use more protein options.
Overall Experience
8.35
Overall, guests reported a fantastic stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:08

Property Description

Historic Location at Heidelberg Castle
Nestled at the base of the iconic Heidelberg Castle, Hotel am Schloss offers a picturesque setting for your stay. Start your day with a delightful buffet breakfast before exploring the charming Old Town District on foot.

Comfortable Accommodation with Free WiFi
Experience a cozy stay in our homelike rooms and apartments, complete with modern amenities such as a TV, minibar, and complimentary WiFi throughout the hotel. Relax and unwind in comfort after a day of sightseeing.

Convenient Access to Major Highways
Conveniently located, our hotel provides easy access to the A5 and A656 motorways, making it simple to explore the surrounding areas by car. Book your stay now and make Hotel am Schloss your home away from home in Heidelberg.

Important information:

Please note that public parking garage is located within the hotel building (Parkhaus P12). Reservation is not possible. Maximum height for cars is 5.9 feet.

For taller vehicles, there are parking possibilities behind Karlstorbahnhof, 5 minutes away from the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 13 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 4 years old stay for € 10 per person per night when using an existing bed.
    Children from 5 years old to 12 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3562 reviews
Cleanliness: 7.88
Service: 8.85
Location: 9.39
Room Quality: 8.34
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 7.88
Overall Experience: 8.35
• couple • de
9
Wir kommen wieder
Pros:

Rundum zufrieden

Cons:

Nichts

2026-03-21 • via Nuitee
A
Alexander • couple • de
7
2026-03-21 • via Nuitee
H
Hannelore • couple • de
9
Pros:

Uns hat das kleine, außergewöhnliche Hotel mit seiner hervorragenden Lage zu den Sehenswürdigkeiten besonders gefallen. Das Hotelpersonal war extrem freundlich und hilfsbereit. Alles perfekt!

2026-03-20 • via Nuitee
K
Kerstin • couple • de
8
Pros:

DieLage direkt in der Stadt

Cons:

Der Frühstücksbereich ohne Fenster

2026-03-19 • via Nuitee
T
Tanja • couple • de
6
2026-03-19 • via Nuitee
H
Heike-Gun • couple • de
5
2026-03-18 • via Nuitee
S
Silva • couple • es
8
2026-03-17 • via Nuitee
C
Cornelia • couple • de
8
2026-03-16 • via Nuitee
Y
Yves • couple • fr
9
Pros:

Localisation au cœur de la vieille ville, accès au château, qualité des petits déjeuners...

2026-03-16 • via Nuitee
B
Brigitte • couple • de
10
2026-03-16 • via Nuitee
C
Christine • couple • de
7
gutes Preis-Leistungsverhältnis in der Altstadt direkt unter dem alten Schloss Heidelberg
2026-03-15 • via Nuitee
R
Ruth • couple • at
8
Pros:

Das Hotel liegt total zentral - man ist mit wenigen Schritten mitten in der Altstadt.
Da das Hotel auf einer Parkgarage liegt und der Garagenlift ins Hotel fährt ist auch das Aus/Einräumen vom Auto recht einfach!

Cons:

Wenig Stauraum im Zimmer und im Bad!

2026-03-14 • via Nuitee
A
Alison • couple • gb
8
Good value stay in the old town
Pros:

parking very convenient.Excellent breakfast.

Cons:

nothing

2026-03-13 • via Nuitee
M
Marta • couple • us
9
2026-03-10 • via Nuitee
A
Adelheid • couple • ch
7
Pros:

zentrale Lage. Ausgezeichnetes, grosszügiges und vielfältiges Frühstück. Zuvorkommendes und aufmerksames Personal.

Cons:

Etwas nüchterne Zimmer. Der Ventilator im gefangenen Badezimmer machte lange Zeit Lärm.

2026-03-09 • via Nuitee
S
Stéphane • extended_group • fr
10
Hôtel idéalement situé !
Pros:

Chambre et salle de bain spacieuses

2026-03-08 • via Nuitee
J
Jörg • couple • de
8
2026-03-08 • via Nuitee
M
Melanie • couple • gb
10
Our favourite note this holiday
Pros:

Staff very kind. Location couldn’t be better.

Cons:

Nothing

2026-03-08 • via Nuitee
D
Dominique • couple • fr
9
Bon rapport qualité prix pour cet hôtel en plein cœur de la vieille ville
Pros:

L’emplacement et le parking en dessous
La vue de notre chambre sur les toits de la ville

Cons:

Rien

2026-03-07 • via Nuitee
D
Desiree • solo_traveller • de
8
2026-03-07 • via Nuitee