Hotel am Schloss

Hotels
8.3 (3954 reviews)
Zwingerstrasse 20 , Heidelberg , DE

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Excellent location
Helpful staff
Clean rooms
Cons:
Aging decor
Small shower
Limited breakfast options

Categories

Cleanliness
7.88
Room was clean, but some guests mentioned aging decor and small issues.
Service
8.85
Staff were described as extremely helpful and polite.
Location
9.39
Hotel is perfectly located near the Castle, shops, and Christmas markets.
Room Quality
8.34
Rooms were generally good-sized, quiet, and offered nice views.
Amenities
7.87
Some amenities were lacking, such as coffee machines in rooms.
Value for Money
7.83
Overall good value, but some felt additional breakfast options were missing.
Food and Beverage
7.88
Breakfast was enjoyable but could use more protein options.
Overall Experience
8.35
Overall, guests reported a fantastic stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:08

Property Description

Historic Location at Heidelberg Castle
Nestled at the base of the iconic Heidelberg Castle, Hotel am Schloss offers a picturesque setting for your stay. Start your day with a delightful buffet breakfast before exploring the charming Old Town District on foot.

Comfortable Accommodation with Free WiFi
Experience a cozy stay in our homelike rooms and apartments, complete with modern amenities such as a TV, minibar, and complimentary WiFi throughout the hotel. Relax and unwind in comfort after a day of sightseeing.

Convenient Access to Major Highways
Conveniently located, our hotel provides easy access to the A5 and A656 motorways, making it simple to explore the surrounding areas by car. Book your stay now and make Hotel am Schloss your home away from home in Heidelberg.

Important information:

Please note that public parking garage is located within the hotel building (Parkhaus P12). Reservation is not possible. Maximum height for cars is 5.9 feet.

For taller vehicles, there are parking possibilities behind Karlstorbahnhof, 5 minutes away from the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHG

Location

Guest Reviews

8.3
Based on 3954 reviews
Cleanliness: 7.88
Service: 8.85
Location: 9.39
Room Quality: 8.34
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 7.88
Overall Experience: 8.35
R
rachelle linda • couple • ph
6
Nice location but i will not stay again because it is hot and you may be assigned in room with 5 flight of stairs . If y
Pros:

Location is very central near the funicular .

Cons:

We where assigned in a room with 5 flight of stairs. Imagine pulling 2 pieces of 25kgs luggage upstairs with no one helping you. This was not stated on the website which is deceiving. Plus there is no ac , they provided a fan that did not do anything to circulate the air . We requested it to be changed but they did not do anything about it making our stay very uncomfortable.

2026-09-18 • via Nuitee
H
Hans • solo_traveller • nl
8
2026-09-17 • via Nuitee
P
Paul • solo_traveller • gb
10
Pros:

Place was beautiful

2026-09-16 • via Nuitee
G
Gillian • solo_traveller • gb
10
Pros:

Very helpful staff and great location.

2026-09-15 • via Nuitee
M
Martin • solo_traveller • de
8
2026-09-15 • via Nuitee
J
JEAN FRANCOIS • solo_traveller • fr
9
2026-09-14 • via Nuitee
G
Gudrun • extended_group • de
8
2026-09-13 • via Nuitee
A
Andre • extended_group • de
10
Sehr gutes Hotel in guter Lage
Pros:

Alles Super! Zimmer sehr sauber, Top Lage, gutes Frühstück und freundliches Personal. Wir hatten nichts auszusetzen !

2026-09-12 • via Nuitee
C
Christine • couple • be
8
2026-09-12 • via Nuitee
R
Robert • couple • us
9
Location, location, location!!
Pros:

Best location to see the castle. Breckfast was good, but space was limited.

Cons:

Better lighting in bathroom.

2026-09-11 • via Nuitee
E
Eric.Heetkamp • solo_traveller • nl
9
Fijn tussendoortje
Pros:

Ideale ligging.

Cons:

niets

2026-09-11 • via Nuitee
A
Andrea • solo_traveller • de
2
Preis - Leistungsverhältnis passt absolut nicht zusammen
Pros:

Die Lage war sehr zentral zur Altstadt. Das Personal sehr freundlich und bemüht.

Cons:

Das Zimmer war von der Ausstattung teilweise in die Jahre gekommen insbesondere das Bad. Das Bett sowie Matratze waren sehr stark abgenutzt / durchgelegen. Das Bad war extrem renovierungsbedürftig, was ins die Dame an der Rezeption bestätigte (gerissene Fliesen, abgeplatzt Keramik, alte Türen und Lichtschalter). Viel zu kleines Fenster für die Größe des Raumes. Lüftung nicht möglich.

2026-09-11 • via Nuitee
M
Melanie • solo_traveller • de
7
2026-09-10 • via Nuitee
M
Maureen • extended_group • ca
10
Beautiful
Pros:

Love it

Cons:

None

2026-09-09 • via Nuitee
E
Ellinor • solo_traveller • se
10
2026-09-08 • via Nuitee
E
Eunji • couple • kr
8
여름이외라면 여기 강추
Pros:

주차장에서 바로 올라가면 호텔이 있어서 편함. 하이델베르크성이 방에서도 보이고 테라스에서도 보임.

Cons:

꼭대기층인데 에어컨이 없어서 여름엔 더움. 아침이 너무 늦게 시작함 8시부터임. 벌이 많아서 예쁜 테라스에서 식사할수가 없음.

2026-09-07 • via Nuitee
A
arie • couple • nl
8
2026-09-07 • via Nuitee
L
Lorenzo • couple • it
10
Pros:

Inizialmente l'aspetto moderno e quasi brutalista non ci ha entusiasmati, ma il calore dello staff, la comodità della posizione e la magnifica vista, da un lato sul Castello, dall'altro sulla città, ci hanno conquistati.

2026-09-06 • via Nuitee
J
Jan Pieter • couple • nl
9
Superplek voor het verkennen van de oude binnenstad
Pros:

Supercentraal in de oude binnenstad.

Cons:

De ingang was moeilijk te vinden omdat het de 7e verdieping van de parkeergarage is. Je komt er alleen met de lift. Als je met de fiets komt, is dat niet heel duidelijk te vinden.

2026-09-06 • via Nuitee
T
Thomas • couple • de
7
2026-09-06 • via Nuitee