Aston Lampung City Hotel

Hotels
•
Aston
7.3 (105 reviews)
Jl. Gatot Subroto No 81 Garuntang Teluk Betung Selatan , Bandar Lampung , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Safety deposit box
Shared lounge/TV area
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good sea view
Polite service
Cons:
Poor cleanliness
Unfriendly staff

Categories

Cleanliness
4.88
Room issues with dirty sheets, moldy smell, and unclean mirrors and surfaces led to a negative sentiment.
Service
8.35
Service was generally polite, but needed improvement especially in dealing with complaints.
Location
8.89
Location was good with a nice sea view, which contributed positively.
Room Quality
5.84
Rooms reported to be old and poorly maintained, affected by cleanliness issues.
Amenities
7.87
Basic amenities were present, but cleanliness and maintenance were lacking.
Value for Money
8.33
Value perceived as fair given some aspects, but many cleanliness issues impacted perception.
Food and Beverage
6.88
Breakfast was noted as cold and unvaried, with issues in replenishment.
Overall Experience
7.35
Overall experience was disappointing due to cleanliness and service issues, overshadowed by positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:47

Property Description

Luxurious Accommodation
Experience comfort and style at ASTON Lampung City Hotel. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and a safety deposit box. The private bathrooms feature complimentary toiletries for your convenience.

Relaxing Outdoor Pool
Unwind by taking a refreshing dip in our outdoor pool. Whether you want to swim some laps or simply bask in the sun on a lounger, our pool area is the perfect spot to rejuvenate during your stay.

Convenient Facilities
Enjoy complimentary perks such as free WiFi, room service, and concierge assistance. Additionally, take advantage of our free private parking, business center, and 24-hour front desk for a hassle-free experience.

Book now at ASTON Lampung City Hotel for a memorable and convenient stay in Bandar Lampung.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TKG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for Rp 50,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 250,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 105 reviews
Cleanliness: 4.88
Service: 8.35
Location: 8.89
Room Quality: 5.84
Amenities: 7.87
Value for Money: 8.33
Food and Beverage: 6.88
Overall Experience: 7.35
S
Stephen • solo_traveller • us
7
Very welcoming place. Few issues with room but overall good experience
Pros:

Very welcoming staff and facilities. Clearly not a tourist destination in general.

Cons:

My room was lacking a few things there was no blow dryer which was provided when I asked. I later discovered the safe and the refrigerator did not work which was a drag.

2026-03-11 • via Nuitee
C
Compass06023059512 • Couples • Jakarta, Java
8
cleanliness and friendliness
Pros:

Nice hotel, but The floor is not very clean, especially in the corners and edges of the floor. The staff on duty at the entrance are not very friendly.

2026-02-17 • via Tripadvisor
G
Gonzalo.Val.Perez • family_with_children • es
9
2026-01-31 • via Nuitee
S
Samuel • family_with_children • id
10
2026-01-23 • via Nuitee
I
ignatia ida • extended_group • id
7
good experience
Pros:

yes i do

Cons:

the atmosphere

2026-01-19 • via Nuitee
L
Linda • couple • id
5
Standard hotel to stay, don't expect too much
Pros:

I don't have anything about this hotel. Everything is standard. The reason I'm staying is that I need a transit before my departure to Jakarta.

Cons:

I have a lot of issues with this hotel. The room is old and not well maintained. There are some water leak spots on the ceiling, and the bathroom, especially the washbasin, is not very clean. There are many water spots there. The staff, especially the doorman and security, are not helpful or friendly. I don't know. He might have a private issue or family problem.

2026-01-03 • via Nuitee
T
Tony Tan • family_with_children • id
6
2025-12-04 • via Nuitee
A
Alfin • family_with_children • id
6
Pros:

kamar smooking baik tersedia asbaknya

Cons:

sarapan paginya sdh dingin

2025-10-25 • via Nuitee
H
hendrawan • family_with_children • id
7
2025-10-25 • via Nuitee
2
299hartaw • Friends getaway • Tangerang, Banten Province, Java
6
Aston expected.
Pros:

As aston...very standard. As expected. But we did not get what we order. We ordered double bed and we got twins. Service is polite and good. Boy...the lobby is hot....ac is not cold enough, maybe cause Lampung is hot. Location is good. Sea view.

2025-08-25 • via Tripadvisor
M
Marek • couple • pl
8
Pros:

Odpowiedni stosunek jakości do ceny generalnie wszystko ok

2025-08-16 • via Nuitee
H
Hendra Hartono • family_with_children • id
9
2025-07-28 • via Nuitee
V
Verified traveler
2
If you want a smelly, dirty sheets, wet toilet..
Pros:

I found this other person’s complaints on the hotel and I totally agree with everything. Once entering the room the smell is strong of “moldy” or sorts. The sheets had stains, the mirror aren’t clean, sofa had some dirt or sorts and generally doesn’t look clean. Housekeeping came said they cleaned before, I asked to change room said no spare room to change to. In the end just change the sheets and swept the floor. The new sheets had stains too. Opened the window to help air out the smell. At night came back to the smell again, found out the shower leaks water out to the toilet section, soaking the mat and slippery. Kettle looks too old and not clean, no water bottle given, there’s a water dispenser outside at the corridor and even that is not clean. Indeed everything feels like a health risk/hazard. Booked another hotel the same night and moved the next day. Hotel refused to refund, and hotels.com did not refund either. Complete waste of time and absolutely unpleasant stay. I didn’t even mind its old, but the least they could do is to maintain it clean overall. Stained sheets should be thrown away. Even the dustbin is in horrendous condition. Oh and breakfast doesn’t even refill when we went there to eat before 9am. Some pastries taste like the frozen ones, overall not impressive. Asked the waitress to clean/wipe our table before we sit, didn’t even wipe it clean. Service need training.

2025-07-13 • via Nuitee
H
Herniadi • young couple • id
6
Pleasant
2025-04-29 • via Nuitee
A
Aprilian • family with young children • id
10
Exceptional
2025-04-10 • via Nuitee
P
Permata • review category business travellers • id
5
Passable
2025-03-15 • via Nuitee
S
Sarah • review category business travellers • sg
7
Comfortable
Pros:

Location is convenient. Staff were friendly .

Cons:

The hotel maybe is a bit older. The room had smell but overall it’s comfortable

2025-03-11 • via Nuitee
H
Hizki • family with young children • id
6
Pleasant
2025-02-09 • via Nuitee
H
Hendra • family with young children • id
9
Best place
Pros:

Strategic place

Cons:

Nothing

2025-01-05 • via Nuitee
R
Ratnaningsih • family with young children • id
7
Good
2024-12-28 • via Nuitee