Savoy Le Grand Hotel

As return guest I was expecting the same product had in the past. I was definitely wrong. Room was dirty, carpets not vacuumed, shower box full of long hair, broken towels hanger, broken wc brush set, old frayed towels. Broken thermostat: not possible to switch off the heating or even regulate it. 25 degrees.
Had to sleep with open window and … it was by the way not possible close it because broken! Unbelievable.

A Jack hammer going loudly all day every day which the hotel fail to tell you about!! An Aprol Spritz cocktail is €23 the most expensive I have ever paid! Hotel lobby and bar is really cold! No cosy place to sit! The bedrooms are not sound proof so people walking on the corridor talking will waken you up!!

Imad, Abdelkrim, Nawal, Youssef and Abdelilah thank you all for the amazing service. You guys made our stay at Savoy unforgettable. 100% recommend this hotel if you are visiting Marrakech!!!!

Review for Savoy Le Grand Hotel

This hotel is nowhere near a 5-star standard.

We are staying in the middle of an active construction site. Dust everywhere, daily demolition works, and constant noise from early morning until late evening. Drilling and hammering all day long. There was no prior warning about this. Completely unacceptable for a hotel claiming to be luxury.

Breakfast is total chaos. We waited 30 minutes for coffee and never received it. There were no cups near the coffee machine. Staff ignored us and clearly served local guests first.

Room cleaning is extremely poor. Housekeeping is basic only. Bed linen was not changed for 5 days, floors were never cleaned and felt sticky.

Every time we enter the hotel, our bags are checked to make sure we are not bringing in drinks or snacks bought outside. We are also constantly asked to confirm our room number. This does not feel like a holiday — it feels like constant inspection and surveillance.

By far the worst so-called 5-star hotel we have ever stayed in.
Very disappointing and absolutely not worth the price.

Family stay at Savoy Hotel and had a very positive experience. The hotel was clean, comfortable, and well presented, and the staff were consistently helpful throughout our stay. The location was convenient for getting around, and the facilities were exactly what we needed for a smooth and enjoyable visit. Everything ran without any issues, and the overall standard of service was excellent. The hotel is well maintained, and it was very easy to settle in. It was a brilliant stay, and we would definitely book again on our next trip. The staff were great, especially Yusuf the porter dude and, Hamza at at the breakfast team did a fantastic job each morning.

The hotel is not far from the airport. It may have looked somptuos in the past, but now there is a site under construction so when you arrive, you may have the feeling of some scaffolding falling down to you. The construction site is neither covered nor protected, so you see the workers and hear the noise. When you step in the hotel, things are getting better. The staff is nice and helpful. I was impressed by the security: they always make sure that no intruders can enter in the area. Prices are decent compared to other places. Breakfast is rich (especially compared to competitor La Mamounia). Cleaning happens everyday, we had no problem to use EU or US currency. Spa is decent. Very close (short walking distance) there is a famous Buddha Bar: it is a must if you stay in Marrakech for a few nights. There is also a shopping mall stuck to the hotel, for emergency shopping issues. I would recommend it as a smart choice for a few days in Marrakech.

I was at the Savoy Le Grand Hotel 26th Nov to 30th Nov visiting Marrakech for the first time with my family and friends to celebrate a 60th Birthday.
The location of the hotel was great, 10 mins from the Airport and walking distance to the gardens. While the property was beautiful on the outside and kept pristine, the lack of customer service was unacceptable, and complete disregard for what were genuine concerns on the state of the room, specifically from the front desk staff.
Not only were we told on arrival that our room might have been given away to someone else with a similar name, even though they asked for my passport to double check the booking. They made us wait 40 mins while they sorted out a room.
The room itself had no hot water on the first night, then we realised that the fall in the tiles for the shower were laid in the wrong direction, hence all the water ended up all over the bathroom floor, to which we had to use up all our towels.
Once we raised the issue, They did send out a technician who seemed to confirm my suspicions, but the solution was to send house keeping as opposed to change the room for us as requested. The front desk staff completely ignored our concerns, got to the point where we were just walking on wet towels everytime we took a shower.
Service was slow and often unable to contact someone by phone to request items. However, it has to be mentioned that the concierge guys and housekeeping staff were very welcoming, friendly and always helpful.
Overall, absolutely disappointed in our stay. Certainly not a 5 star hotel or service.

I visited this property 11-17-11/23/25 with my family and friends to celebrating our 50th Birthday. The location of the hotel was great. While the property was beautiful the lack of customer service was unacceptable, specifically from the front desk staff. Service was slow and often unable to contact someone by phone to request items. The concierge guys and housekeeping staff were very welcoming, friendly and helpful.
Overall, very disappointed in our stay. Certainly not a 5 star hotel or service.

A spacious 5-star property that didn’t quite meet the class or standard expected.
While the staff were warm and welcoming, service was slow and often lacked attention to detail, with follow-up needed.
The room was very noisy beside the lift, and had a few small maintenance issues along with a stained towel. The bed was great! Very comfortable.
Breakfast was a little overwhelming free for all and the food itself was only average.
Several signs were misspelled across the hotel — something I wouldn’t expect to slip through in a 5-star environment.
Overall, a large and friendly hotel, but far from the elegance, consistency and polish associated with a 5-star experience.

We visited as a family and stayed in the 2 bedroom suite. Incredible choice, it was absolutely ginormous and felt very palacial ! Housekeeping were fabulous too.
Really enjoyed the pool area, always easy to find a good spot and poolside service was great. Yes, pool wasn't heated but very thankful for this after baking in the sun. Building work was a bit noisy but can't say it had an impact. (Though I did feel for the staff in reception as it was noisiest there)
Great location for Menara Mall, we enjoyed this in the evenings as it was very lively and a great experience. Only a short taxi ride to the Medina and easily arranged. Private tours were more expensive but the staff were fantastic and it really was a 5* experience.
Breakfast was incredible, probably the best selection we've seen. Service a bit hit and miss for a hotel of this standard, but if you accept that you can easily get your own drinks and coffees then it really isn't an issue.
We would like to return, overall a lovely stay!

The staff at reception and concierge were lovely and helpful.
Bar and restaurant staff where slow, clueless and inefficient! Also very expensive!
The pool area was nice but cold.
Our room was a bedroom with lounge split over 2 rooms with a terrace. Nicely done but not finished as one room.
There is major building work on the top of the hotel for extra restaurants. We did not receive any communication from the hotel regarding this. It was noisy all day long and can be heard and seen from our room and look. We would have cancelled if we had known, a lot of money for a noisy time at the pool and bar.

Great location, but definitely not a 5 star hotel. Building work going on from 8-4 which can be heard from the main pool area. No warning on the website or with the booking agent.

Thier response to complaining was to use the other pool and the building work didn't impact our holiday!!

The lack of customer service let's them down, which is shame as it could be a great hotel.

We booked the Savoy expecting something a little bit special. When we arrived, you couldn't see the front of the building, it was just a massive building site. All day long there are power drills and hammers et cetera going on and there is absolutely no escape. It doesn't matter where your room is located in the hotel, or you can hear is the racket from the building site so, don't expect any relaxation while you're here. The staff are obviously very fed up with this as the service level has gone through the floor. Over half an hour to get a drink on most occasions. I wouldn't mind but over £20 for an appal spritz?
We're trying to move hotels tomorrow as there's not much fun staying here.

Upon arrival, unbeknown to us (no prior notice on booking.com 😠) - there was a lot of scaffolding at the entrance with lots of cranes, pilings & noisy buildings works going on. This meant the usual relaxing lobby was not - and it was very noisy around the outside pool & restaurants. However, the bedrooms are at the back, so much quieter and didn’t hear any buildings works from our room at the back of the hotel. The staff were very attentive, the breakfast choice was extensive & the Italian restaurant did make a dinner for us that wasn’t on the menu👍 Also, the gym has lots of great equipment and the indoor pool is really lovely. But - you have to pay for the sauna, spa, etc in advance, which we were not told of beforehand. I should mention the free Menara Gardens nearby - a 20-minute walk to a local park set within extensive olive orchards with a reservoir pool (no swimming), pavilion (have to pay to enter only the pavilion) and a couple of ramshackle cafes that serve great tea! I will do more research next time👍

Whilst the hotel has nice facilities and the public spaces are kept clean, we encountered several issues that impacted our overall experience.

Some of the staff, particularly at the breakfast buffet and among the cleaning team, were not very friendly. Reception and housekeeping also rarely answered their phones, which made it difficult to reach them when needed.

We stayed in a suite that was spacious and comfortable. However, room cleaning was consistently done around 6pm each evening—right when we were trying to get ready for dinner. I also noticed that used glasses were simply rinsed in the bathroom sink and dried with a clean towel, rather than properly washed.

There is currently construction work taking place at the hotel, which we were not informed about in advance. While relaxing by the pool, we were often disturbed by drilling and loud banging.

The evening shisha is reasonably priced, but the coals were not maintained—they were left to burn out without being refreshed or adjusted.

We were in room 1120
Couldn't use the balcony as we were staring onto other balconies ( appartment block in front of our room

We informed management but nothing happened

We order a hotel taxi to pick us up at the airport didn't happen.

Facilities in hotel were excellent

Concierge team very helpful

The 2 bartenders who looked after the bar off the foyer deserve a special mention.

Location of hotel spot on

25 minute walk to the old city but plenty to see on the walk and plenty of restaurants in the area

We were accomadated with a very nice room. A two bedroom suite. The pools were really nice and clean.The hotel had several options for dining and a nice breakfast buffet.
The only thing we did not like was the layout of the shower and the slow drainage of the water.
The staff were very helpful and we booked 2 nice excursions with Mr.Ali who was in charge of the tours.

On arrival at the hotel I found the staff at reception rude and unhelpful. Having booked a pool view room I was extremely disappointed not only with the view from the room which had a palm tree obscuring any view of the pool but also was in an additional part of the hotel which in comparison to the rest of the hotel was shabby and run down. Thankfully we had a very nice porter helping us with our luggage and when we told him we were unhappy he advised us to return to reception and complain. Thankfully after being persistent we were offered a perfect room in the main hotel.
Our experience daily at breakfast was extremely unpleasant due to the in competence of the staff. The staff were unattentive, slow, dismissive and rude. Hot drinks took ages to arrive, cutlery was always missing, plates were left to pile up before being removed on request. Not one member of staff showed initiative. The food was mediocre.
On our first day we ate in the restaurant and signed the meal to our room. The following evening at 11.00pm a waiter woke us, banging on our door insisting that we pay the bill immediately.
The sun loungers were hard with no additional cushion which was far from relaxing.
The only people that showed any friendliness and were helpful was the gentleman who works independently arranging trips and the porters.
Management at this hotel need to put a smile on their face and welcome their guests.
This hotel at top merits a three star rating

Be careful. They will charge you double. If it’s possible don’t give your cards. Tried to call and ask for explanation but no reply.

We had a lovely stay at Savoy Le Grand Hotel. The location is perfect, close to the main attractions and just a short walk from the mall and restaurants. The hotel itself is beautiful, with spacious rooms and a stunning pool area that feels like a true oasis in the city.

The breakfast buffet was excellent, with plenty of fresh options, and the staff were kind and helpful throughout our stay. The only small downside was that the service could be a bit slow at times, especially around the pool area, but overall everything was great.

A wonderful place to relax and enjoy Marrakech in comfort — definitely recommend!