SureStay Plus Hotel by Best Western Sacramento Cal Expo

Hotels
•
SureStay Plus Hotel by Best Western
6.7 (1792 reviews)
1900 Canterbury Rd , Sacramento , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Garden
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Clean property
Good location
Decent breakfast
Cons:
Dirty rooms
Rude staff
Heating issues
Single-use plastics

Categories

Cleanliness
5.16
Several mentions of cleanliness issues like a dirty shower and presence of a dead roach.
Service
8.13
Friendly staff, but negative experiences with check-out procedure and some rude staff members.
Location
7.67
Good location for events and easy access to the facility.
Room Quality
5.62
Spacious rooms but had heating issues.
Amenities
7.15
Decent amenities, including breakfast and security but with some reports of excessive plastic use.
Value for Money
6.11
Good prices but perceived low value compared to experience.
Food and Beverage
7.66
Breakfast praised by guests, though single-use plastics noted.
Overall Experience
6.13
Mixed experiences with both good and bad elements overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:59

Property Description

Convenient Location
Located in Sacramento, SureStay Plus Hotel by Best Western Sacramento Cal Expo is a short distance from major attractions like the Sacramento Convention Center, California State Capitol, and Discovery Park.

Modern Amenities
The hotel offers a range of amenities including a spa center for relaxation, a 24-hour front desk for convenience, and free WiFi throughout the property. Guests can also enjoy a grab-and-go breakfast to start their day right.

Business-Friendly Services
For business travelers, the hotel features a business center for work needs. Additionally, vending machines with drinks and snacks are available on-site for a quick bite.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Sacramento Cal Expo. Book now for a memorable stay!

Important information:

Please note: A USD 100.00 deposit is required to be paid upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.7
Based on 1792 reviews
Cleanliness: 5.16
Service: 8.13
Location: 7.67
Room Quality: 5.62
Amenities: 7.15
Value for Money: 6.11
Food and Beverage: 7.66
Overall Experience: 6.13
W
Wu • family_with_children • us
8
2026-10-15 • via Nuitee
J
JENSIGN • family_with_children • us
10
Be back soon!
Pros:

Clean room, comfortable bed, & great breakfast!

2026-10-13 • via Nuitee
D
Diego • extended_group • us
8
2026-10-12 • via Nuitee
I
Isa • solo_traveller • us
10
Excellent stay! Highly recommended!
Pros:

I really enjoyed my stay at this hotel. Everything was great, and I had a very pleasant experience. I would definitely stay here again!

Cons:

Nothing. I was very happy with my stay.

2026-10-11 • via Nuitee
A
Araceli • family_with_children • us
8
2026-10-09 • via Nuitee
B
brandy • couple • us
1
Absolute nightmare! Do not stay here!
Pros:

This property was horrible

Cons:

We captured a bed bug crawling on the bed. The front desk lady was not helpful and fairly rude about it. She said they would have to call an exterminator to verify it was a bedbug before refunding us or moving rooms. Our room was almost 1300 for the weekend. There was a broken meth pipe in the grass outside our room. We brought breakfast back into our room and set it down and a cockroach instantly ran onto the plate. We had to fill out a request form for clean towels and wait hours to get them for a four day stay. When the housekeeper came to the room she made us trade her for the dirty towels. There were cigarette burns on the heater and the blanket. It has been 4 days since our stay and we are still dealing with bedbug bites and cleaning our belongings to prevent the spread of bedbugs. Absolutely horrible hotel. Do not stay there! Anyone who was there for aftershock weekend watch out for bedbugs!

2026-10-09 • via Nuitee
I
Ignacia • family_with_children • us
9
2026-10-09 • via Nuitee
J
Jeffrey • couple • us
2
Will not stay here again.
Pros:

No much to like.

Cons:

Our room was so dirty, that they moved us to another room that was bad.

2026-10-09 • via Nuitee
J
Jordi • solo_traveller • es
6
Pros:

Còmode amb el cotxe aparcat a la porta de l'habitació.

Cons:

Una mica brut i televisió sense smart tv.

2026-10-09 • via Nuitee
E
Erryn • family_with_children • us
7
2026-10-09 • via Nuitee
M
Marco A • couple • us
9
Good people working there
Pros:

Everyone was nice

Cons:

Parking was ok

2026-10-08 • via Nuitee
K
Karla • couple • us
8
Pretty rad :)
Pros:

Location, shower, bed, nice TV channels, and breakfast

Cons:

No hand soap :(

2026-10-08 • via Nuitee
N
Nasir • family_with_children • us
6
Pros:

It is the best inn made

2026-10-08 • via Nuitee
L
Lynne • solo_traveller • us
7
Satisfied with the room -- beds were comfortable and Handicapped shower was excellent.
Pros:

Didn't have breakfast (ran out of time). Will try it next time. Best Westerm breakfasts are general good -- it's my favorite chain hotel.

Cons:

Main issue (as this was my first time there) was that I drove all over the place -- as it started getting dark -- to find my room. If the staff had given me some instructions (or a map), it would have saved me 20 minutes.

2026-10-08 • via Nuitee
J
Joan • couple • us
7
2026-10-07 • via Nuitee
P
Portillo • solo_traveller • ni
8
ecent, no more
Pros:

The staff was very friendly and extremely helpful when I arrived. I arrived on Sunday, October 4th, around 10 a.m. I couldn't get an early check inn , but they took my bags so I could have them brought up when I checked in later that evening.

Cons:

The person who checked me in that night was not at all friendly; without much explanation, they told me I had to leave a $100 deposit—something that hadn't been mentioned anywhere when I made my reservation. I questioned it, but was told that was simply the rule and I had to pay it to check in; no further explanation was given, other than that I would be refunded if everything was in order. I paid it without issue, but I felt like I was being snapped at by this person. I also mentioned that my bags were there; they told me to go around to the back of the reception area. Because they were speaking so fast and just wanted to get rid of me to attend to other customers, they simply said, "go in the back." I thought I would be getting my bags there, but the area was closed. When I returned to the front desk and showed my luggage claim ticket, they said, "Oh, I didn't remember your bags," and handed them over rudely; only then was I finally able to go to my room with my belongings.

2026-10-07 • via Nuitee
B
Bernadette • solo_traveller • us
8
Staff was helpful, breakfast great..
Pros:

The online photos did not do it justice!

Cons:

Location was not walking distance to ammenities , breakfast started at 7:00 not 6:00

2026-09-19 • via Nuitee
T
Tim • couple • de
7
2026-09-19 • via Nuitee
T
Tetyana • couple • us
10
Pros:

Quiet, clean and friendly people

Cons:

No tea

2026-09-18 • via Nuitee
C
Cedric • couple • au
4
Pros:

L’ensemble etait bien sauf le personnel une femme son comportement etait horrible elle n’aime pas travailler

Cons:

Une femme a l’accueil qui parle tres mal qui ne veux pas travailler et qui cherche a vous voler votre argent je déconseille

2026-09-18 • via Nuitee