Santefe Hotel

Hotels
8.6 (678 reviews)
Muhsine Hatun Mah. Ciftegelinler Cad. No:21 Kumkapı , Istanbul , tr

listing image 1
Show all photos
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Rooms not as expected

Categories

Cleanliness
6.56
Multiple reviews indicated issues with cleanliness and maintenance, particularly with dirty bathrooms and run down conditions.
Service
10
The staff received high praise for being friendly and helpful, especially Mr. Yiğit.
Location
9.53
Guests appreciated the convenient location near transport and dining options.
Room Quality
7.07
Rooms were described as small and not matching photos, with issues like noise and odors.
Amenities
8.52
Basic amenities provided, but certain rooms had maintenance issues.
Value for Money
9.55
Guests felt the hotel offered good value for the price paid considering service quality.
Food and Beverage
8.51
Breakfast was mentioned positively by some guests, though others had varying opinions.
Overall Experience
9.06
Overall, mixed feedback with strong points in service and location, although cleanliness detracted from positive sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:37

Property Description

Luxurious Accommodation:
Experience a stay of comfort and style at Santefe Hotel in Kumkapi. Each room is equipped with a kettle, flat-screen TV, slippers, and free toiletries for your convenience.

Convenient Amenities:
Stay connected with complimentary WiFi available throughout the hotel. Some rooms even offer stunning sea views, adding an extra touch of luxury to your experience.

Prime Location:
Located just 1.5 km from the historic Sultanahmet area, Santefe Hotel is also within walking distance to the Grand Bazaar and the Blue Mosque, making it the perfect base for exploring the vibrant city of Istanbul.

Book your stay at Santefe Hotel now and indulge in a memorable experience of comfort and convenience.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: IST

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 12 per day.

Location

Guest Reviews

8.6
Based on 678 reviews
Cleanliness: 6.56
Service: 10
Location: 9.53
Room Quality: 7.07
Amenities: 8.52
Value for Money: 9.55
Food and Beverage: 8.51
Overall Experience: 9.06
A
alejandro • couple • co
10
Muy buena ubicación cerca de todo restaurantes, sitios turísticos, en general todo👍🏻👍🏻👍🏻
Pros:

Muy buenas instalaciones

Cons:

Todo fue muy bueno

2026-05-07 • via Nuitee
M
marnia • family_with_children • fr
7
Magnifique ville
Pros:

L’emplacement, les 2 gérants de l’hôtel.

Cons:

Le ménage n’a pas été fait durant les 6 jours c’est dommage

2026-05-05 • via Nuitee
2
2KDrip • couple • ua
10
Really nice place to stay. The hotel is in a great location, and the staff are very friendly and always willing to help;
2026-05-03 • via Nuitee
L
LUIS • couple • cl
8
Bueno
Pros:

Recepcionista muy atento y amable se encargó de gestionar nuestro transporte ida y vuelta al aeropuerto, cada vez que necesitábamos algo lo cumplía.

Cons:

Olor a humedad en el baño

2026-05-02 • via Nuitee
R
Rosita • family_with_children • gb
8
2026-05-02 • via Nuitee
Z
Zorica • family_with_children • mk
10
Pros:

Perfect location near everything

2026-04-30 • via Nuitee
D
Douglas • solo_traveller • br
6
Pros:

The staff were generally helpful, and the accommodation was affordable.

Cons:

The room was on level -1 with a view of a wall. It was a bit small, but you get what you pay for, and I knew that. The staff provided a transfer when I asked, and they sent a photo of the car that picked us up at the airport, which was all good. On the way back to the airport, a completely different car showed up than what we agreed on, and when I complained, the hotel said, "The VIP car was only for pickup; the way back was a normal taxi, otherwise they couldn't make any profit." None of this was clear from the start. I feel misled, so if you're thinking about buying a transfer with them, just be aware.

2026-04-29 • via Nuitee
K
Karina.Sh • solo_traveller • ua
10
Чудовий готель
Pros:

Чудовий готель близько до всіх туристичних пам'яток. Неймовірно приємний персонал готелю. Чистий номер, чиста постільна білизна і рушники, гаряча вода в душі. Сніданок шикарний, але доводилось ходити за ним в інший готель.

Cons:

Маленький номер, але нам на двох було достатньо.

2026-04-29 • via Nuitee
B
Belal • family_with_children • de
8
2026-04-29 • via Nuitee
I
Ibrahimov • family_with_children • az
10
Qiymetine gore Yaxsidi getmeye deyer.
Pros:

Tesis sahibi Yigit bey cox yaxsi idi her seyde komeklik eledi. Beyazit t1 stansiyasina 10-15 deyqelik yoldadir. Umumi yaxsi idi.

Cons:

Her sey qaydasinda idi

2026-04-28 • via Nuitee
F
Fabian Georg • solo_traveller • de
10
2026-04-27 • via Nuitee
M
Marin • solo_traveller • ro
10
Pros:

Zona și camera etaj 1

2026-04-24 • via Nuitee
S
Serena • couple • ro
8
2026-04-21 • via Nuitee
S
Serena • couple • ro
8
Foarte placut , aproape de Grand Bazar
Pros:

Am avut un sejur foarte plăcut de 6 nopți la acest hotel. Camera a fost curată și confortabilă, iar raportul calitate-preț a fost foarte bun.

Cons:

Un mic inconvenient a fost faptul că dulapul din cameră este destul de mic, iar hainele trebuie organizate mai atent pentru a încăpea. De asemenea, este important de știut că serviciul de curățenie nu se face automat zilnic – trebuie anunțat la recepție, iar personalul vine ulterior să facă curat , însă acest aspect oferă flexibilitatea de a alege momentul potrivit pentru curățenie .. deci poate nu fii nu neaparat ceva neplacut

2026-04-21 • via Nuitee
F
Fethi • couple • dz
10
Very good hotel
2026-04-19 • via Nuitee
M
mousiadou • solo_traveller • gr
9
Pros:

The receptionist was very helpful and polite. Although we booked the cheapest room, they let us move to a much better room , free of extra charge!
The location is good, near all the sights.

2026-04-18 • via Nuitee
V
Vaska • family_with_children • mk
10
Pros:

Location and staff. I forgot my baby blanket, pillow and my digital watch. The staff was friendly enough to find it and send it back through a friend

2026-04-17 • via Nuitee
C
CATALIN • family_with_children • ro
10
Aproape de atracții turistice
Pros:

Super good

Cons:

Super

2026-04-15 • via Nuitee
S
Shah Alam • solo_traveller • dk
8
Pros:

The location is superb. Main attractions, good dining and transportation are pretty close.
Hotel staff is pretty helpfull and smiley.

2026-04-15 • via Nuitee
Y
yehui • couple • cn
9
高性价比
Pros:

地理位置是最好的，靠近地铁站，离大巴扎走路几分钟就到。周边吃的也很丰富。酒店服务非常好。

Cons:

没有

2026-04-12 • via Nuitee