Metro Grand Hotel

Hotels
540 Poonamallee High Road, Arumbakkam , Chennai , in

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Lift / Elevator
Bar
Daily housekeeping
Shared lounge/TV area
CCTV outside property
See all facilities

Review Highlights

Pros:
Walkable distance to Central Bus stand and metro
Soap and shampoo provided
Cons:
Cockroaches in the room
Broken drain in the wash basin
No hot water and unresponsive staff
Basic toiletries (dental kit) missing
Hygiene poor; not meeting marketed 3-star standards

Categories

Cleanliness
2
Very poor hygiene: reviewer reports cockroaches on arrival and overall 'hygiene is zero', so cleanliness is rated very low.
Service
4.6
Below average service: no hot water was available and staff had no answer when asked, indicating weak responsiveness.
Location
10
Excellent location: hotel is within walkable distance of Central Bus stand and the metro.
Room Quality
3.6
Poor room condition: guest encountered cockroaches and a broken drain in the wash basin, lowering room quality.
Amenities
4.6
Below average amenities: basic toiletries (dental kit) were missing though soap and shampoo were provided.
Value for Money
4.9
Disappointing value: reviewer states the hotel was not up to the mark compared to its marketed 3-star status.
Food and Beverage
10
Standard quality for this hotel tier.
Overall Experience
5.1
Negative overall impression: headline 'Needs an improvement.' and multiple issues reported lowered the overall stay experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-30 15:33

Property Description

Luxurious Accommodation
Metro Grand Hotel in Chennai offers air-conditioned rooms with modern amenities like flat-screen TVs and kitchenettes. The comfortable rooms ensure a relaxing stay for all guests.

Convenient Location
Situated near popular attractions like Government Museum Chennai and Spencer Plaza Mall, Metro Grand Hotel provides easy access to the best of the city. Ideal for both leisure and business travelers.

Exceptional Services
With a bar, shared lounge, room service, and a 24-hour front desk, guests at Metro Grand Hotel are well taken care of throughout their stay. The attentive staff ensures a memorable experience for every visitor.

Book your stay at Metro Grand Hotel now for a delightful and hassle-free accommodation experience in Chennai!

Important information:

Please note that at check-in, all guests must present a valid proof of identification and of on-going travel. Guests with Local IDs will not be allowed to check-in. The property reserves the right of admission for local residents.

Accommodations can be denied to guests residing in the same city.
The property apologizes for any inconvenience caused.

Please note that couples are required to produce a marriage certificate or any valid proof of marriage at the time of check-in.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAA

Location

Guest Reviews

Cleanliness: 2
Service: 4.6
Location: 10
Room Quality: 3.6
Amenities: 4.6
Value for Money: 4.9
Food and Beverage: 10
Overall Experience: 5.1
P
Parameswaran • extended_group • in
8
2026-07-18 • via Nuitee
D
Durgesh • couple • in
1
2026-04-02 • via Nuitee
C
Chetanrs • solo_traveller • in
4
Needs an improvement.
Pros:

The hotel is at walk-able distance from Central Bus stand and metro but the facilities and hygiene is zero.

Cons:

You are welcomed with cockroaches to the room and a broken drain in the was basin.
There was no hot water available when being asked the staff had no answer.
Basic toiletries like dental kit was missing however soap and shampoo was provided.
I would say Hotel was not up to the mark what they have marketed as a 3 star property.

2026-01-31 • via Nuitee
S
Sumesh • solo_traveller • in
5
Pros:

Good furnished room

Cons:

Cleanliness is not good. Took more money also.

2025-10-18 • via Nuitee
U
Udhayakumar • family with young children • in
9
Superb
2025-05-21 • via Nuitee
D
Devan • family with young children • sg
8
Very good
Pros:

Give bath room utility

Cons:

Normal

2025-05-15 • via Nuitee
M
Mohan • family with young children • in
3
Poor
2024-08-20 • via Nuitee
S
Sridhar • review category business travellers • in
6
Pleasant
2024-05-04 • via Nuitee
R
Ramachandran
8
Pros:

Good environment

2024-04-30 • via Nuitee
S
Sivakumar • with friends • gb
5
Passable
Pros:

Very good staff. Thank you

Cons:

Okay ,but need so much
Informant with room.Thanks.

2024-04-14 • via Nuitee
K
Keshavan • review category business travellers • in
7
Good
Pros:

No restaurant available

2023-09-13 • via Nuitee
D
Disuang • young couple • in
8
Very good
2023-08-18 • via Nuitee
V
Vijay • review category business travellers • xa
3
Poor
2023-07-14 • via Nuitee
V
Vignesh • young couple • in
10
Exceptional
Pros:

It’s very piecefulmlike staying

Cons:

Outside hotel locations

2023-04-11 • via Nuitee
R
RAVI
2
Pros:

Hotel is very poorly maintained and dirty. Do not recommend to anyone.

2023-04-05 • via Nuitee
T
Tamilarasan • family with young children • gb
5
Passable
2023-03-20 • via Nuitee
.
.m • solo traveller • in
1
Bad
2023-03-09 • via Nuitee
M
Meherabuzzaman • solo traveller • bd
7
Good
2023-03-01 • via Nuitee
R
Rajeev • review category business travellers • in
1
Bad
Pros:

Room was spacious.

Cons:

Frequent breakdown of AC, TV, Phone and dirty water supply in wash room.
Un reasonable charge for laundry.

2023-02-20 • via Nuitee
R
Rajesh • young couple • in
7
Very less staff and more clnliness required
Pros:

Ok

Cons:

Cleanliness

2023-01-30 • via Nuitee