Terminal Neige - Totem

Hotels
Independent
9 (50 reviews)
Flaine Forum, Araches-la-Frasse, Haute-Savoie, 74300 , Araches-la-Frasse , FR

Pets allowed

Facilities

Full-service spa
Fitness facilities
Front entrance ramp
Fireplace in lobby
No single-use plastic straws
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Helpful staff
Convenient location
Spacious rooms
Comfortable beds
Satisfactory amenities
Positive overall experience
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 15:39

Property Description

Luxurious Spa Experience
Indulge in a range of relaxing treatments at our full-service spa, including massages, body treatments, and facials. Take advantage of our spa tub and sauna for the ultimate relaxation during your stay.

Convenient Amenities
Enjoy ski-in/ski-out access, complimentary Wi-Fi, ski storage, and even a cozy fireplace in the lobby. Refuel at the Friendly Kitchen restaurant or unwind with a drink at the bar/lounge.

Comfortable Accommodations
Our guestrooms feature modern amenities like flat-screen TVs, free Wi-Fi, and private bathrooms with complimentary toiletries. With attentive housekeeping and cozy furnishings, your comfort is our priority.

Escape to Terminal Neige - Totem for a perfect combination of luxury, convenience, and comfort. Book now for an unforgettable stay!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LYS

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9
Based on 50 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
J
Jordan
10
Totem Hotel Flaine
Pros:

The hotel was excellent, fantastic location and great facilities. We would definitely go again.

2025-03-24 via Nuitee
C
Caelia
10
Pros:

Super friendly

2025-03-23 via Nuitee
A
Adam
10
Pros:

Staff super helpful and location so convenient for ski lift & town centre

2025-03-21 via Nuitee
K
katherine
10
Pros:

Great stay and everything on your doorstep. Would stay again!

2025-03-20 via Nuitee
J
James family
10
Pros:

I’ve been skiing for thirty years and this is the best hotel for a ski break that I’ve ever encountered- great location, excellent facilities, magnificent food and the friendliest staff.

2024-12-21 via Nuitee
P
paul family_with_children
8
Pros:

Staff were great very close to lifts and food was ok a little repetitive but decent enough

2024-04-04 via Nuitee
L
Linda family
10
Pros:

Great location to ski out with ski lift almost directly across from ski room. Ski room has storage for your equipment, but bring a small lock with you. Breakfast at hotel was wonderful, as was the restaurant. Lots of food choices surrounding hotel as well

2024-02-10 via Nuitee
G
Greg family
10
Pros:

Would recommend for a nice ski vacation.
Would definitely stay here again

2024-01-03 via Nuitee
C
Christopher friends
10
Pros:

I would recommend this hotel. The hotel staff are warm, welcoming, approachable, polite and eager to please.
The breakfast was good, although the evening buffet wasn't to my taste. Still, you can't have everything!

2023-03-14 via Nuitee
C
Craig
10
Hotel Totem - Flaine Forum
Pros:

Short break in Flaine. Hotel Totem is central located opposite a selection of restaurants and bars and about 50m from the main ski bubble. Trendy style bar and restaurant area looking out at the slopes. Very comfortable well equipped double room (with balcony). All staff were super helpful and nothing too much trouble. Excellent selection of cooked and continental breakfast options.
Ski lockers conveniently located on the ground floor but they did get a little busy after 9am. Would definitely return.

2023-01-25 via Nuitee
V
Verified traveler
6
Great location, good vibe.
Pros:

We stayed during pandemic, so the hotel was exceptionally quiet. We like quiet, but this was a bit depressing.

2021-12-26 via Nuitee
H
Harri
10
Perfect
Pros:

Amazing place. Fantastic location- easy ski-in ski-out. Fantastic selection of food available each night. All staff were great too.

2020-03-14 via Nuitee
V
Verified traveler partner
10
Pros:

Very convenient and pleasant hotel for a skiing holiday. Our room had a good amount of space and a lovely view. The food was tasty although it would be nice if main meal accompaniments were rotated as the same few were on offer every night. Thoroughly enjoyed the old-school arcade games in the bar area. Meal system was a bit confusing at first and occasionally drinks service at the table was a bit slow.

2020-02-12 via Nuitee
V
Verified traveler partner
10
Pros:

Excellent location really close to ski lifts. Comfortable bar area and room was great although could do with some actual drawers in the bedrooms and some shelves in the bathroom.

2020-02-02 via Nuitee
M
Matthew
10
Loved it!
Pros:

Fantastic hotel, great staff, excellent quality food, great location.

If i had to be very picky: 1) king size bed was actually 2 singles pushed together, and mattress way too soft. 2) ski-in ski-out perhaps...but not snowboard in/out. 3) ski/boot room not heated so dont expect dry boots the next morning.

2020-01-22 via Nuitee
S
Siew Keong
10
Contemporary Ski Hotel
Pros:

Nice contemporary decor with an adequate buffet breakfast and dinner. Nice relaxed atmosphere. Very convenient for skiing with pretty much ski in ski out from the ski room which could do with heating for boots though. Had a great stay.

2020-01-13 via Nuitee
V
Verified traveler family
6
Pros:

Location was excellent. We were the last guests of the season which was obvious in the lack of restaurant choice and staff attitude.

2019-04-22 via Nuitee
V
Verified traveler family
10
Pros:

I liked the view, the location, the staff, the atmosphere and decor, the restaurant (very good breakfast and dinner).

2019-04-14 via Nuitee
V
Vicki
10
Trendy Hotel in Flaine
Pros:

Hotel in great position in resort, ski in/out, a few shops and restaurants within 2 minutes walk.
3 mins to main lift out of Flaine.
The hotel was immaculately clean with very comfy beds and we had a great view from our balcony of the slopes.
If you are stopping half board pay on reservation as it is much cheaper. The food looked good but we preferred to have a wander at night and find a restaurant. There are a handful that serve excellent local food and the normal chicken, steaks or burgers. All at French ski resort prices though.

Our only moan was breakfast time. The staff did not clear the tables quickly enough and it was hard to find a table that had been cleared and reset, even though there were plenty of tables vacant. The buffet breakfast itself was great with a choice of full English, cereals, yoghurts, croissants and local pastries etc.

Don't be put off by the appearance of the hotel from the outside. Inside is trendy and has a nice feel and very clean.

2019-03-05 via Nuitee
W
Wendy
8
Young friendly hotel
Pros:

Very helpful staff and excellent buffet dinner. Rooms on the small side

2019-01-31 via Nuitee