Mura Hotel

Hotels
8.6 (204 reviews)
39 Glazne Str. , Bansko , bg

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Non-smoking rooms
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Ironing service
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good breakfast
Cons:
Language barriers
Unexpected charges
Limited dinner options

Categories

Cleanliness
8.11
Rooms were clean, but some noted issues with running out of hot beverages.
Service
9.08
Staff were friendly and responsive, though language barriers existed.
Location
9.12
Great central location with convenient parking.
Room Quality
8.57
Spacious rooms with good amenities, but some complaints about extras being charged.
Amenities
8.6
Great amenities including spa and jaccuzi, but some complaints about lack of information.
Value for Money
8.56
Good quality for price, although some guests had issues with unexpected charges.
Food and Beverage
8.11
Good breakfast options, but limited dinner menu.
Overall Experience
8.68
Overall positive experience but with a few notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:51

Property Description

Luxurious Spa Center
The Mura Hotel offers a luxurious spa center with a large hot tub, steam bath, and sauna facilities, all accessible free of charge. Relax and rejuvenate after a day of skiing or exploring Bansko.

Convenient Location
Situated on the road to the ski runs, near the Glazne River and the center of Bansko, the Mura Hotel provides easy access to both nature and the town's attractions. A free shuttle service is available to take you to the gondola lift in just a few minutes, ensuring a seamless and enjoyable stay.

Complimentary Amenities
Enjoy complimentary wireless internet throughout your stay at the Mura Hotel, allowing you to stay connected and informed during your visit. Indulge in a fine dining experience at the hotel's restaurant, completing your perfect getaway.

Book your stay at the Mura Hotel now to experience the ultimate blend of comfort and convenience.

Important information:

Please note that the payment at the hotel should be done in the Bulgarian lev (BGN).

In case that you travel with children and need extra beds or cots, please mention this during your reservation in order to guarantee fast service upon arrival.

Pets are allowed up to 8 kg with additional charge of BGN 20

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 204 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.68
V
Vanya • family_with_children • bg
6
I’ll prefer do not do there again
Pros:

Staff was very helpful, it was clean

Cons:

The restaurant- the menu was terrible, no choice and you should eat somewhere else

2026-04-18 • via Nuitee
A
anass • couple • fr
8
Pros:

Bon espace bien-être

Cons:

Le personnel est un peu froid

2026-04-18 • via Nuitee
M
Myubeyan • couple • tr
7
Merkeze yakın bir hotel tercih edecekseniz gidin
Pros:

Konumu güzel

Cons:

Odalar eski banyolarda saç kurutma makinesi yok olan makine de bozuk
Sahuna ve havuza girilecek gibi değiş

2026-04-17 • via Nuitee
Нейчева • solo_traveller • bg
8
2026-04-13 • via Nuitee
M
Marina • family_with_children • bg
8
2026-04-07 • via Nuitee
T
Tyga • solo_traveller • za
10
2026-04-06 • via Nuitee
Мила • family_with_children • bg
8
2026-03-30 • via Nuitee
J
Junior • family_with_children • ie
7
Pros:

Hotel bem completo com sala para guardar sky's e secar botas.

Cons:

porém pessoal da recepção não nos comunicou que o estacionamento era paro e tivemos o carro clampado no estacionamento do prédio.

2026-03-26 • via Nuitee
V
Vanya • family_with_children • bg
8
Pros:

Place and staff

Cons:

The meal…
The dinner for 20 eur per person was awful , the breakfast almost awful, very basic ,fruits - apple, 2 types of sausage, one yellow cheese, eggs… fried bread, croissants.

2026-03-22 • via Nuitee
T
Tringa • family_with_children • xk
9
2026-03-17 • via Nuitee
S
Steven • family_with_children • gb
8
Great value hotel would stay again 👍
Pros:

Great value hotel, big rooms very clean and warm. Excellent shuttle bus service to the main lift morning and night with a very helpful driver.
Great ski locker with heated boot warmers.
Nice Bar man serving nice ice cold beers and fresh orange.
Fresh bread in the breakfast room.

Cons:

Breakfast needed to be a little hotter. Spa would benefit from some nice smells in steam room like eucalyptus.

2026-03-14 • via Nuitee
Ангел • couple • bg
10
2026-03-14 • via Nuitee
F
Filip • couple • bg
9
2026-03-12 • via Nuitee
N
Noyan • family_with_children • tr
7
2026-03-10 • via Nuitee
I
Ivan • family_with_children • bg
9
Pros:

Посещаваме хотела за 3-та година и винаги ни остава с чувството за уют, спокойствие и дом.

Cons:

Бармана не е особено отзивчив.

2026-03-09 • via Nuitee
A
Anđela • extended_group • rs
9
Pros:

Clean, had a parking and breakfast was very good

2026-03-06 • via Nuitee
Мила • family_with_children • bg
8
2026-03-04 • via Nuitee
K
Kokkaki • couple • gr
5
Pros:

Η τοποθεσία

Cons:

Τα κρεβάτια στο δωμάτιο μας ήταν σαν ράντζα με άθλια στρώματα

2026-03-03 • via Nuitee
I
IPEK SEZGIN • family_with_children • tr
7
Iyi
Pros:

Havuz, konum, temizlik

Cons:

Sicak suyun bir gun boyunca olmamasi, kart manyetikleri cok cabuk bozuluyor. Odalardan birinin dus basligi bozuktu. Sac kurutma makineleri yetersiz

2026-03-01 • via Nuitee
D
Dalma • family_with_children • ro
10
2026-03-01 • via Nuitee