WOT Sarrazola Soul

Hotels
8.2 (216 reviews)
Avenida Doutor Brandão de Vasconcelos , Sintra , pt

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good breakfast
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
6.66
Multiple reviews noted issues with cleanliness and maintenance, including dirty bathrooms and mold.
Service
9.63
The staff was consistently praised for being kind and helpful.
Location
8.67
Some guests enjoyed the peaceful and secluded location; however, it was noted that shops and attractions were distant.
Room Quality
7.62
Rooms were described as old and some had maintenance issues, although many guests enjoyed the comfort and space.
Amenities
8.15
Amenities varied, with complaints about missing items like a refrigerator and some negative comments about old facilities.
Value for Money
7.11
Several reviews indicated that the price was too high for the conditions provided.
Food and Beverage
9.16
Breakfast received positive remarks with many reviews highlighting its quality.
Overall Experience
8.63
Overall, guests had a memorable experience despite some issues, often praising the service and breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 09:15

Property Description

Luxurious Accommodation with Stunning Views
Experience a luxurious stay at WOT Sintra Sarrazola, nestled in Sintra with easy access to popular attractions. Indulge in comfort with well-appointed rooms featuring modern amenities and picturesque views from private balconies.

Relaxing Garden Oasis
Unwind in the tranquil garden or socialize in the shared lounge while enjoying the serene ambiance of the property. The terrace offers a perfect spot to soak in the beauty of the surroundings, providing a peaceful retreat for guests.

Convenient Services and Hospitality
Enjoy seamless service with 24/7 guidance from multilingual staff at the reception. With complimentary WiFi and free parking, explore nearby landmarks like Quinta da Regaleira and Pena National Palace effortlessly. Book your stay at WOT Sintra Sarrazola for a memorable getaway.

Important information:

Bookings for more than 10 people or 10 rooms, different policies will be applied

The minimum age to stay in the rooms alone is 16 years.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Location

Guest Reviews

8.2
Based on 216 reviews
Cleanliness: 6.66
Service: 9.63
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.11
Food and Beverage: 9.16
Overall Experience: 8.63
A
alejandro • family_with_children • es
10
Muy buen lugar
Pros:

Marta un 10. Excepcional

2026-04-10 • via Nuitee
R
Rosa • couple • pt
3
2026-04-09 • via Nuitee
S
Silva • extended_group • pt
8
2026-04-08 • via Nuitee
I
Ioritz • couple • es
10
RECOMENDABLE
Pros:

Alojamiento súper cómodo. Con todo lo necesario. Parking en el hotel, admiten perros. Personal sssuper amable y atento. Zonas comunes muy agradables y habitación limpia y cómoda. Desayuno tipo buffet correcto.

2026-04-08 • via Nuitee
F
Florbela Rocha • extended_group • pt
8
Pros:

Destacou a simpatia dos funcionários.

2026-04-07 • via Nuitee
F
Francisco • family_with_children • es
8
Perfecto para viajar en familia
Pros:

Desayuno bastante completo.

2026-04-07 • via Nuitee
S
Sousa • extended_group • pt
10
2026-04-06 • via Nuitee
S
Sara • extended_group • pt
10
2026-04-05 • via Nuitee
D
Dr. Weyerhaeuser • solo_traveller • de
9
Good place to stay, super helpful and friendly staff
Pros:

Nice place, clean and loved the garden

Cons:

Would’ve been great to get some food

2026-04-05 • via Nuitee
S
Sánchez Triguero • couple • es
7
2026-04-05 • via Nuitee
L
Laura • couple • de
8
Pros:

The rooms with balcony have a view over the beautiful garden. It is such a nice place where you can enjoy your coffee after breakfast in the sun (in March it was perfect, maybe in summer it's quickly too hot?)

We came with two little children. On the photos on booking we saw a little children's corner in the common room with toys. When we arrived, it was not there. But when we asked the staff they set it up for us. Thanks so much! So if it is missing, make sure you ask for it!

Cons:

The rooms are quite small, but okay. The decoration is very nice but you can see that everything is a bit older already - squeaking wardrobe doors, plaster coming of the walls ar balcony rails, some spots at the shower need some reparations/deep clean.
The choice of the breakfast buffet was a bit disappointing - every day 100 % the same and only scrambled eggs (coming from a tetra pack).

2026-04-02 • via Nuitee
M
Mónika • couple • hu
10
2026-03-31 • via Nuitee
R
Roman Bujný • extended_group • sk
8
2026-03-29 • via Nuitee
P
Pedro • couple • pt
10
2026-03-28 • via Nuitee
A
alonzo • couple • fr
10
Pros:

Tout très bien

Cons:

Rien

2026-03-26 • via Nuitee
C
Catarina • couple • ch
4
Je recommanderais pas.
Cons:

La salle de bain n’était pas en très bon état, mais sinon, c’était propre. Les rideaux n’étaient pas de bonne qualité : la lumière passait à travers et il n’y avait ni store ni volets.

Concernant l’acceptation du chien, j’ai payé 15 euros, ce que j’ai trouvé assez cher. Le comble de l’ironie, c’est que j’avais écrit à l’établissement à ce sujet et ils m’avaient répondu que les animaux étaient toujours les bienvenus. Or, en réalité, ils sont simplement tolérés. À aucun moment ils ne m’ont informée que mon chien ne serait pas accepté au petit-déjeuner avec nous.

Je ne serais jamais venue dans cet hôtel si j’avais su que j’aurais dû la laisser seule dans la chambre, surtout que c’est son premier voyage et qu’elle n’a que 5,5 mois. C’est un tout petit chien, qui n’aboie pas, et qui a même une cage de transport. Pourtant, même dans sa cage, elle a été refusée.

Soi-disant, elle aurait pu déranger les autres clients, alors que, vu l’insonorisation, nous n’avons pas dormi après 7h à cause d’un bébé juste à côté qui pleurait, et des parents qui faisaient beaucoup de bruit en jouant avec lui.

Bref, je ne recommande pas cet hôtel.

2026-03-23 • via Nuitee
E
Elarre • extended_group • ar
10
Excelente
Pros:

Excelente la atención. Personal muy atento y dispuesto. No tenían servicio de restaurante, pero como llovia, nos hicieron algo para cenar. Todo perfecto.

Cons:

Todo perfecto. No puedo decir nada al respecto

2026-03-18 • via Nuitee
R
Reinhard • couple • at
10
Alles perfekt besser geht nicht
Pros:

Alles
Ruhige Lage
Sauber
Freundliches Personal
Tolles Frühstück….

2026-03-16 • via Nuitee
M
Mary • couple • es
10
Muy cómodo todo y el personal muy agradable
Pros:

Está en plena naturaleza y muy cerca de Sintra

2026-03-13 • via Nuitee
K
KARIM • extended_group • es
9
2026-03-05 • via Nuitee