Neopol Hotel Deluxe

Hotels
Independent
7.4 (88 reviews)
Kusadasi, Aydin, 09400 , Kusadasi , TR

Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Outdoor pool - seasonal
Picnic area
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Good view
Friendly staff
Clean rooms
Cons:
Poor cleanliness
Bad breakfast
Limited amenities

Categories

Cleanliness
4.73
Multiple reviews cite issues with cleanliness, including dirty rooms and bathrooms.
Service
8.7
Some positive comments about staff were noted, despite some service-related complaints.
Location
8.24
Location is described as decent, although some mention it's not within walking distance to central attractions.
Room Quality
7.19
Rooms were mixed, with mentions of cleanliness issues and minimal comfort.
Amenities
7.72
Pool noted but with concerns regarding clarity; amenities generally met basic expectations.
Value for Money
7.68
Given the condition of the hotel, some felt it did not offer good value.
Food and Beverage
6.23
Numerous complaints about breakfast quality and variety.
Overall Experience
8.7
Overall experience was positive for some, but concerns were raised about cleanliness and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:55

Property Description

Welcome to Neopol Hotel Deluxe, your seaside retreat in Kuşadası!

Recreation & Relaxation: Dive into relaxation with our seasonal outdoor pool surrounded by lush gardens, or unwind on the terrace while soaking in stunning views.

Dining & Refreshments: Indulge in culinary delights at our on-site restaurant, or enjoy 24-hour room service for a cozy night in. Cap off your day with a refreshing drink from our poolside bar or one of three stylish lounges.

Comfort & Convenience: Our 58 well-appointed guestrooms feature private balconies, minibars, and modern amenities, including complimentary Wi-Fi and rainfall showers, ensuring a comfortable stay.

With free self-parking and a prime location near Ladies Beach, we invite you to book your stay at Neopol Hotel Deluxe today for an unforgettable experience!

Important information:

  • The seasonal pool will be open from May to October.
  • Pool access available from 8:00 AM to 10:30 PM.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ADB

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7.4
Based on 88 reviews
Cleanliness: 4.73
Service: 8.7
Location: 8.24
Room Quality: 7.19
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 6.23
Overall Experience: 8.7
B
Ben partner
10
Pros:

Great staff, very helpful. View amazing.

2025-09-30 via Nuitee
S
Shadul
2
Pros:

Sorry! I don't like this hotel when stay 2-days in Sept'25 because room service not okay and also breakfast are very poor so ovel all not satisfied !!!!

2025-09-12 via Nuitee
E
Eyüp
2
Vasat bir tatil deneyimi
Pros:

Çok vasat bir otel , temizlik çarşaf ve havlu değişimi iki günde bir yapılıyor . Kahvaltı dahil paket aldık , aç kalmamak için kahvaltı yaptık son derece çeşit az ve kalitesiz ürünler sunuldu.Sabahları havuz etrafı hortumla yıkanıyor ve yıkanan suyun büyük bölümü devir daim ile tekrar havuza aktarılıyor havuz ise yoğun klorlu . Fatura talebimizi ise 10 gün önce kesilmiş denerek öteliyorlar . Kesinlikle tavsiye etmiyorum .

2025-08-29 via Nuitee
E
Emrah
8
Sadece havuz eksi
Pros:

Oncelikle odalar temiz begendik, ama havuz cok bulanikti ve orada havuz icindeki lamba kenarindan kablo cikmasi bizi tedirgin etti yetkililer bir sorun olmaz deselerde havuzu kullanmadik gerci aksam istiydu ve ertesi gun konaklamamiz bitmizti zaten, ama foyatina gore tercih edilebilir

2025-08-26 via Nuitee
M
Mahmut
6
Pros:

Temizlik idare eder kahvaltı vasat konum iyi sayılır
asansör yok valizleriniz umarım hafiftir

2025-08-23 via Nuitee
G
Gizem
4
Pros:

Temizlik kötü bir yastık kıkıfı bulamadlar yatağın kenarları kum içindeydi banyo tuvalet deseniz küf içinde kireç içinde tuvalet kağıdını bile koymamışlar kahvaltı vasattı

2025-08-10 via Nuitee
H
Hakan
2
A fuir, sale et hygiène douteux
Pros:

À fuir : hôtel en dégradation générale et hygiène douteux.
À notre arrivée la chambre était sale, dans un état presque de délabrement (contour de la porte cassée presque tombante sur nos tête).
Nous avons demandé à changer, la seconde chambre était sale aussi et une troisième chambre nous a été attribué, nous avons accepté par défaut et fatigue et il nous a été promis un nettoyage le lendemain. Nous avons demandé à rencontrer un responsable.
Nous avons dû nettoyer avec des lingettes les différentes surfaces utiles. Plusieurs dysfonctionnements ont été constaté par le personnel également; fuite dans les toilettes, manque d'hygiène général dans la salle de bain aussi et cache climatisation manquant.
Le petit-déjeuner était minimaliste pour un soi-disant 4 étoiles, les tables étaient poussièreuses. Dans la matinée nous avons réitéré notre demande à voir le responsable. Monsieur faisait son petit-déjeuner et n'était pas disponible. Vers midi nous avons redemandé à le rencontrer, celui-ci s'est dit disponible 10 minutes plus tard alors qu'il nous ait passé devant sans un bonjour. Nous avons donc attendu pour au final que l'on nous dise qu'il n'est finalement pas disponible, nous avons ré-exposé les problèmes rencontrés au personnel qui ont fait intervenir pour nettoyage de la chambre et réparation des toilettes. Finalement le responsable nous a demandé "ce qui pouvait constituer un si grand problème au point de demander à le rencontrer", sur ce nous avons donc quitter le bureau.

2025-08-10 via Nuitee
A
ASLI
8
Pros:

Odada terlik olsa daha iyi olurdu.

2025-08-10 via Nuitee
V
Verified traveler
6
Pros:

Ne cok iyi ne de cok kötü ortalama bir otel havuzu gerçekten güzel ama odalar 2 günde 1 temizleniyor çalışanlar ilgili güler yüzlü

2025-07-28 via Nuitee
S
SURAJ Bikram
6
Pros:

It's nice with excellent view and nice clean rooms. But WiFi wasn't working and breakfast wasn't so good. In general I was happy with my stay but can't say it was nice

2025-07-14 via Nuitee
S
Sevval
8
Pros:

Personel arkadaşlar çok mütevazi ve güler yüzlüler çalışan emek veren arkadaşlara teşekkür ederiz
Konfor olarak temiz güvenli ailece gidilebilir sakın mekan

2025-07-10 via Nuitee
V
Verified traveler
10
Pros:

Gayet güzel bir iki gece geçirdik. İlk başta ufak bir sorun olsada hemen ilgilenip hallettiler. Havuza kirli yazmışlardı. Ama temizdi çok kalabalık olmuyor. Kafa dinlemelik bir otel. Kahvaltı ortalama. Tek eksisi tepede olması sahile ve merkeze yürüme mesafesinde değil. Ama manzara için değer.

2025-07-09 via Nuitee
I
Ilknur
6
Pros:

Temiz konforlu bi otel

2025-06-13 via Nuitee
E
Elvira
2
Mala experiencia
Pros:

Muy mal servicio en recepción. No nos ayudaban con las maletas para subir a la habitación que estaba muy lejos. Las instalaciones muy sucias y viejas.

2024-10-20 via Nuitee
A
Andrea partner
6
Pros:

.

2024-08-26 via Nuitee
M
Marlen family
6
Pros:

Aussicht bombastisch, Pool ist auch sehr schön, aber die Zimmer sind eine Katastrophe. Aus den Wänden hing im Bad die Steckdose raus . Die Glastür im Bad hatte keinen Knauf zum öffnen und schließen. Wir hatten das Familienzimmer was vom Schnitt sehr schön war aber die obere Klimaanlage war defekt, als Ersatz gab es einen zusammen gebastelten Ventilator. Das Frühstück war gar nicht gut, die Auswahl mager und für die Kinder nicht mal Gläser oder Becher geschweige denn Saft oder Wasser im Angebot dafür hätte man zahlen müssen und das mit utopischen Preisen.
Auch wenn der Preis völlig in Ordnung war, werden wir dort nicht mehr einchecken.

2024-08-08 via Nuitee
A
Amy
6
Nice room- poor breakfast
Pros:

The room was spacious. The bed was very big and comfortable.There was, however, no A/C in the upstairs section of the family room so it was hot up there. The pool and pool side were very nice. Staff helpful and friendly. The breakfast however was very poor and similar to one a basic guest house would offer. It was mainly salad items and sweaty cheese. Missing was a choice of breads and pastries. Eggs boiled only - no omelette. Cereal was the cheap type and the sausage the highly processed type.The toaster didn’t work and the coffee was bad.

2024-08-07 via Nuitee
T
TUGCE
10
Pros:

Hiçbir yabancılık hissetmeden
Evi konforunda bir 3 günlük tatil geçirdim
Herşey için tşkler
Neopol otel ailesi 🙏

2024-07-23 via Nuitee
Özkan
2
Tavsiye etmiyorum.
Pros:

Çok kötü bir konaklama geçirdik. Resepsiyon da bulunan Tezel Hanım hariç ilgi/alaka sıfırdı. Otel konumu oldukça iyi ancak odaların, havuzun temizliği çok kötü. Soğutma yetersiz. Aile odasında bulunan asma kat da klima yok ve çok sıcak. Kahvaltısı yetersiz, kısacası kimseye tavsiye etmiyorum.

2024-07-16 via Nuitee
F
Florence
10
Pros:

Salle de bain vétuste et moisissure robinetterie cassé,
Petit dej très très moyen !
Peu de restauration le soir
Point fort belle piscine et bonne literie

2024-07-06 via Nuitee