Quality Inn & Suites Big Spring

The room was way too small for 2 queen beds. There was almost no walking room between bed and furniture. That room should have had only 1 bed and a full size only. The breakfast Saturday was very disappointing. Almost nothing to choose from except carbs. Sunday's was better with more choices. Should be same choices every day.

N/A

Water ma8n broke, but they fixed quickly

Nothing to complain about

This hotel is a mess. First: we arrived to check in and there was no one behind the desk. After 15 min I went looking and found the desk clerk just chatting with another staff member in the laundry room. There were multiple times we went by the front desk and it was unoccupied. Second: breakfast was awful. It’s served daily until 9:30 am. When we went at 8:15 the food had clearly been sitting there for some time. The eggs had actually changed color from where they had dried out. The biscuits were hard hockey pucks. The coffee was awful. The only thing decent were the waffles which you make yourself. This hotel is occupied mostly by oil workers who eat pretty early but if you serve breakfast til 9:30 food should be edible until then. Third: this hotel is not clean. They are short staffed which I found out when I went to ask the desk clerk for more toilet paper after our room was not serviced for three days. They currently only clean Tuesdays and Fridays, which they do not tell you when you check in. And even though we were there Tuesday afternoon and didn’t have the do not disturb sign on, they didn’t knock to ask if we wanted the room serviced. The manager came up separately and did it after I asked about the service. The beds were not made once. The gym trash wasn’t emptied the whole week and the towels were not cleaned or replaced. The whole hotel feels damp and smells musty. The TV had been wiped with a wet rag and you could see the left behind grime. Finally: things are broken and not fixed. My dad stayed in a separate room and his window was broken—it looked like from hail (not just a crack—a hole at least three inches wide). He reported it to the desk clerk who said “oh I thought we covered all those up”. One of the side doors out of the hotel did not read hotel key cards so people kept propping it open with rocks. The treadmill in the gym was completely dead the second time I tried to use it with no power. The shower was also scalding hot.

You wouldn’t let my company pre pay without a pdf file and I had to pay out of pocket!!! Not good! I come to Big Spring once a week, but not here.