Facilities

Meeting rooms
Express check-out
Electric car charging station
Comprehensive recycling policy
Nightclub
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Highly recommended

Categories

Cleanliness
7.93
Standard quality for this hotel tier.
Service
8.4
Excellent service noted in the review.
Location
8.44
Standard quality for this hotel tier.
Room Quality
8.09
Standard quality for this hotel tier.
Amenities
8.22
Standard quality for this hotel tier.
Value for Money
7.98
Standard quality for this hotel tier.
Food and Beverage
8.13
Standard quality for this hotel tier.
Overall Experience
8.4
Highly recommended hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:11

Property Description

Step into elegance at Hilton Urumqi, where luxury meets contemporary comfort in the heart of Ürümqi.

Recreational Delights: Unwind in our 24-hour health club, take a refreshing dip in the indoor pool, or dance the night away at our vibrant nightclub. Recreation is at your fingertips!

Culinary Experiences: Indulge in international cuisine at U Cafe or savor 24-hour room service from the comfort of your elegant room. With three restaurants and a chic bar/lounge, your dining experience will be truly exquisite.

Business & Events: Perfect for corporate gatherings, our hotel boasts 35,435 square feet of versatile conference space accompanied by ten well-equipped meeting rooms, ensuring your event is both memorable and productive.

Find your escape at Hilton Urumqi — book your stay today!

Important information:

  • Pool access available from 8:00 AM to 11:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: URC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.2
Based on 21 reviews
Cleanliness: 7.93
Service: 8.4
Location: 8.44
Room Quality: 8.09
Amenities: 8.22
Value for Money: 7.98
Food and Beverage: 8.13
Overall Experience: 8.4
Q
Qiqi • partner
10
Pros:

Excellent hotel. Highly recommended

2025-08-03 • via Nuitee
Z
zhao • friends
10
Pros:

The staff members are extremely polite and always ready to help. From the moment I checked in, they greeted me with warm smiles. Whenever I had a question or a request, they responded promptly and efficiently. It made me feel very welcome and comfortable throughout my stay. For example, when I asked for extra towels, they delivered them to my room within minutes.

2025-03-04 • via Nuitee
D
Dong
10
highly recommended
Pros:

This is very nice experience of one night stay ag Hilton, they are very helpful from checkin, room is nicely designed and decorated, nit to mention the spacious size of the room.

2025-02-06 • via Nuitee
W
William • family
10
Pros:

First class accommodation with friendly staff. Excellent breakfast with lots of selections

2024-06-21 • via Nuitee
D
Daolong
6
Pros:

It is hard to get a Taxi.

2023-06-15 • via Nuitee
V
Verified traveler • friends
10
Pros:

it was clean and the staff service was great. We extended our stay at Hilton as our flights were canceled and the staff at reception helped us to extend our stay. The information counter staff also provided excellent assistance when we enquired about the transportation around Urumqi. I would definitely choose to stay at Hilton for my next holiday trip!

2020-01-11 • via Nuitee
J
Jingrong
10
极力推荐
Pros:

前台尤其客气热情，通情达理，特意表扬。早餐非常好，有各种新疆特色美食。

2019-12-31 • via Nuitee
K
K. Nalin
10
Wonderful Hotel with great service
Pros:

Wonderful hotel with great service & most helpful staff.

2019-11-19 • via Nuitee
S
Stephen • family_with_children
8
Pros:

Shower was excellent. The hotel is in a very quiet area, next to a park, and felt a little isolated, being quite far from the city centre. Breakfast was prohibitively expensive.

2019-11-07 • via Nuitee
V
Verified traveler • family
8
Pros:

ほとんど英語が通じない烏魯木斉の中でしたが、ほぼ全スタッフ英語が通じ助かりました。朝食も美味しく、スタッフの方々の対応も素晴らしかったです。
お部屋の方も綺麗で快適でしたが、一点冷蔵庫が壊れていて開きませんでした。

2019-10-27 • via Nuitee
V
Verified traveler • self
10
Pros:

Top notch!! Five stars in every way. Likely the best hotel in Urumqi.
The only drawback, if I am critical, is its location. It is a bit far away from the center of town, which is abt 10-11 km away.

2019-10-18 • via Nuitee
V
Verified traveler • partner
8
Pros:

クラブルームでしたが、朝食サービスがなかったのはやや残念です。

2019-09-21 • via Nuitee
S
STANLEY
4
Disappointed stay
Pros:

A very disappointed stay. Did expect the level of service is so poor . Definitely not Hilton standard. Room not ready when check in . Poor customer service. Room too warm as temperatures is unable to set. Change 3 rooms even still the same and finally give up. Unable to sleep well.
It is only when I approach the duty manager I was properly attended to but the room definitely is not up to Hilton standard. For those who like to room to cool, I will suggest to stay here if you really need to and not in summer time!!

2019-08-09 • via Nuitee
V
Verified traveler • partner
8
Pros:

Check out at 14:00 is the best way for me. Thanks so much!

2019-05-22 • via Nuitee
V
Verified traveler
4
Location is off, service as well.
Pros:

I had paid a deposit in the beginning, after one day they asked me to increase the deposit, although I didn’t extend my stay. Reception couldn’t explain why, only that it should be increased. Aircon could not be regulated, it was 24 degrees in the room. Ceiling in the room was leaking water. Location is far away from anything else. Service in the dining hall is trying to deliver good service, rooms are spacious..

2019-04-08 • via Nuitee
S
Shah • family
10
Pros:

Outstanding service. Definitely the best hotel in Urumqi

2019-03-12 • via Nuitee
M
Mingjun
8
符合预期
Pros:

硬件设施较好，早餐不错。开发票比较麻烦，最后也没开成

2019-02-12 • via Nuitee
V
Verified traveler
4
Pros:

Hotel looks nice. Staff is friendly. Room didn’t have AC. They provided a portable AC unit that didn’t work, it was a glorified fan. Lowest temperature we saw in the room was 28C(82F). Hottest was 31C (87F).
The night before we had an early train to bring us out of town we requested a taxi from the concierge. The next morning the front desk told us the taxi was outside, however there was no taxi. We had to walk out to the street and hail a taxi, which took about 20min at 7AM Beijing time or 5AM their local time. We barely made our train.
Most of the items on the menu are not available. Friend tried to order the creme brûlée. Waitor told us it took to long to make so we weren’t allowed to order it.
Overall, a pretty miserable stay.

2018-04-26 • via Nuitee
V
Verified traveler
6
good but too new
Pros:

The facility is very very new and very good, but maybe it is too new, the "software" is still not perfect, such as bar, room temperature control, etc.

But I would recommend to my friends anyway. Overall, it is a good hotel.

2018-03-25 • via Nuitee
J
jh
10
Best hotel in Urumqi
Pros:

New hotel, friendly staff, clean rooms with lots of amenities. Close to exhibition center and Buddha park. 25 minutes from airport.

2016-10-09 • via Nuitee