Hampton Inn & Suites Springfield Downtown

Hotels
Hampton Inn
9 (721 reviews)
851 East Columbus Ave. , Springfield , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Complimentary breakfast
Cons:
Noise from renovations
Room cleanliness issues

Categories

Cleanliness
8.39
Several reviews indicated cleanliness issues, such as an unclean hotel and concerns about the bathroom.
Service
9.36
Many positive mentions of helpful staff and good service experiences.
Location
9.4
Great location frequently appreciated in reviews, making it a strong point.
Room Quality
8.35
Mixed feedback with mentions of noisy AC and issues with bathroom amenities.
Amenities
9.38
Positive comments regarding the breakfast, pool, and electric vehicle charging.
Value for Money
9.34
Guests felt they received good value for their stay considering the amenities.
Food and Beverage
8.39
Reviewers enjoyed breakfast but noted the coffee options were lacking.
Overall Experience
9.36
General satisfaction reported despite some specific issues, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:25

Property Description

River Views and City Convenience
Experience the best of Springfield at Hampton Inn & Suites Springfield Downtown, located just 3.7 km from Eastern States Exposition Center. Wake up to stunning river views from our air-conditioned rooms equipped with free WiFi.

Amenities Galore
Enjoy a continental breakfast to start your day right and make use of our business center and gym. Need a caffeine fix? Every room comes with a coffee machine for your convenience.

Convenient Location
Situated near popular attractions like The Big E and Wintonbury Hills Golf Course, with free private parking and a 24-hour front desk, your stay with us will be seamless. Book now for a memorable stay in Springfield!

Important information:

Please note that the minimum age for check-in is 21 years.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$25 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 721 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
D
Darlene couple us
1
Never again, dirty, not worth the price, tried to leave no one had room til my last night, never slept felt like I was i
Pros:

Close to venue I had to be at

Cons:

King suite joint rooms, random people in and out for bathroom and breakfast, hair in my omlete, mood music and nonstop suspicious behavior in parking lot. Maids loud as can be in hallway. Not clean, mold covered with chalk, no toilet paper, no just disgusting

2026-03-28 via Nuitee
O
Oleary family_with_children us
10
2026-03-22 via Nuitee
T
Theresa family_with_children us
8
2026-03-22 via Nuitee
R
ROOSEVELT couple us
8
2026-03-21 via Nuitee
J
Julianne family_with_children us
10
great experience
Pros:

Honestly the front desk was extra friendly and kind! I needed a pack n play and they brought it up within minutes!
Everything was SUPER clean as well.

Cons:

n/a

2026-03-16 via Nuitee
C
Carol couple us
9
Pros:

Clean

Cons:

Walls paper thin.

2026-03-16 via Nuitee
S
Sharon solo_traveller us
10
Pros:

The staff was friendly and helpful

2026-03-10 via Nuitee
B
BARBARA couple us
8
Staff was very helpful in getting me another room to accommodate me
Pros:

Location

Cons:

Tv in king room was on side of bed so not a gd location
Better to have in front

2026-03-08 via Nuitee
A
Ann solo_traveller us
8
2026-02-28 via Nuitee
G
Grace family_with_children us
9
Well located and clean
Pros:

A hotel is very clean and seemed to be recently updated the staff was friendly the beds were quite comfortable and the rooms well appropriated. Breakfast was good all things in stock helpful staff comfortable places to sit with a variety of areas including charge ports for sitting and charging.

Cons:

I realize there was snow which probably reduced some of the parking spaces however there didn't seem to be enough spaces for the amount of rooms that were in the building there was a large group of teenagers there probably from some sporting event they were well-behaved I'm not complaining about the teenagers but that might have accounted for some extra cars parking was very difficult to find.

2026-02-22 via Nuitee
K
Kha couple us
10
2026-02-22 via Nuitee
S
STEVE family_with_children us
10
Gr
Pros:

Very good

Cons:

Potato

2026-01-27 via Nuitee
J
Jose family_with_children us
10
2026-01-25 via Nuitee
D
Darlene solo_traveller us
7
Cons:

It needs a complete re-do. Get rid of the carpeting and put in the flooring.
The mattresses could be firmer

2026-01-21 via Nuitee
S
Stephen couple us
6
Dissapointed and overpriced
Pros:

Good location and breakfast

Cons:

Tv didn’t work phoned reception and member of staff came up to check tv
But couldn’t fix it
Said he would return to fix it and never came back🤔

2026-01-20 via Nuitee
F
Felicia couple us
2
Horrible. Front desk manager did not take ownership.
Pros:

Horrible experience..cheerleader groups made make noise.[screaming running in the hall slamming a door loud voices

Cons:

Ask them to leave it they could not quiet down.

2026-01-20 via Nuitee
K
King family_with_children us
7
Pros:

The breakfast was good. Plenty of parking. The room was roomy.

Cons:

The shower was on the opposite end of the handle. Didn’t sleep well because I was next to the air conditioner. When it came on, it was too cold, and I had to put on the blanket. Then when it went off, it got too hot.

2026-01-19 via Nuitee
C
Chris couple us
10
2026-01-19 via Nuitee
M
Michael couple us
6
2026-01-19 via Nuitee
S
Soreina couple us
8
2026-01-19 via Nuitee