Hampton Inn & Suites New Albany Columbus

Hotels
Hampton Inn
9 (338 reviews)
5220 Forest Drive , New Albany , us

Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Outstanding breakfast service
Friendly and helpful staff
Cons:
Minor cleanliness issue

Categories

Cleanliness
9
Most reviews mention cleanliness positively, particularly the breakfast area.
Service
9.5
Jeff received numerous compliments for his friendly and accommodating service.
Location
9
Convenient location noted in the reviews contributed positively.
Room Quality
8.5
Most guests found the rooms comfortable and spacious.
Amenities
9
The breakfast offerings were highlighted as exceptional.
Value for Money
8.5
Guests feel it offers good value for the price, with some noting a hair found but otherwise satisfied.
Food and Beverage
9.5
Breakfast received the highest praise, especially attributed to Jeff's efforts.
Overall Experience
9
General sentiment was very positive, with a few minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:29

Property Description

Convenient Location
Located in New Albany, Hampton Inn & Suites is just a short distance away from popular attractions like the Motorcycle Hall of Fame Museum and Natural Resources Park.

Modern Amenities
Enjoy a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms. Stay productive with a convenient in-room desk and hairdryer.

Relaxation and Convenience
Unwind at our indoor pool or maintain your workout routine at the fitness centre. Our 24-hour front desk is always available to assist you during your stay.

Experience comfort and convenience at Hampton Inn & Suites New Albany Columbus. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 338 reviews
Cleanliness: 9
Service: 9.5
Location: 9
Room Quality: 8.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9.5
Overall Experience: 9
R
Rich solo_traveller us
10
2026-02-10 via Nuitee
C
Calvin couple us
9
Pros:

Beds were very comfortable

Cons:

End table fell off of the wall and fire. Alarm went off one night due to a malfunction.

2026-01-22 via Nuitee
D
Dave family_with_children us
7
2026-01-19 via Nuitee
T
Tim solo_traveller nl
10
Pros:

Good breakfast

2026-01-17 via Nuitee
T
Tammy family_with_children us
9
Pros:

Very nice

2026-01-15 via Nuitee
M
meganhX2777PU Family
10
Good stay
Pros:

We had a great stay over the holidays. One of the best hotel breakfast we have had thanks to Jeff. Hotel was clean and quiet.

2026-01-01 via Tripadvisor
J
jgg02222022 Family Franklin, Tennessee
10
Best Hotel Breakfast Ever!
Pros:

Nice hotel. Jeff's breakfast scores 5 Star. Best breakfast I've ever had in a hotel! Dining area was very clean and well-organized.

2025-12-29 via Tripadvisor
P
Patricia couple us
9
2025-12-28 via Nuitee
P
P5392QPkarlam Family
10
Jeff in the breakfast area. Great guy
Pros:

Jeff was so nice and the breakfast area was very clean and good. He helped make our experience really well. Jeff seems like he would be an awesome employee and I hope you are able to recognize him for that.

2025-12-24 via Tripadvisor
J
jenniferbV4225KI Family
10
A great bang for the buck
Pros:

Jeff the breakfast attendant is so nice and keeps the breakfast area clean, stocked and the food was delicious. The hotel is clean and very friendly staff. Great value for the price. We have stayed several times and will continue to return.

2025-12-23 via Tripadvisor
J
Juan solo_traveller us
10
2025-12-20 via Nuitee
P
P7916LDkellyc Family
10
Room/breakfast experience
Pros:

Breakfast was a wonderful experience. Such a wide variety to choose from. Jeff was a great guy to talk with, you can tell he truely cares for his job and enjoys it. His personal touches to improve the taste and variety of food available. Hotel room was great as well. Good job would recommend this hotel to everyone

2025-12-18 via Tripadvisor
S
Suzanne family_with_children us
10
Pros:

excellent stay

2025-12-15 via Nuitee
M
Mara couple us
10
It was comfortable and the staff was great, and I look forward to going back within the coming week.
Pros:

I was there for surgery nearby that was canceled and it will be rescheduled for either Monday, Dec. 15 or Wednesday, Dec. 17, so I will be back soon. Winter at the front desk was warm and welcoming with a great smile. I discovered that I had left my AirPods. I called when I got home and reached Natalya, who was extraordinarily helpful. She found the case and one pod. We are going to look for the other pod together when I come back. I was able to have a tasty and nutritious breakfast in the lobby.

2025-12-12 via Nuitee
9
905mariahm Business
8
Friendly staff
Pros:

Shout out to Jeff at breakfast! He is such a friendly face in the morning and does his best to accommodate to guests. We very much appreciated him.

2025-12-10 via Tripadvisor
B
brittanytZ5103AB Business
10
Awesome breakfast staff
Pros:

Jeff went above and beyond for me and my coworkers during our stay. He opened breakfast early, knowing that we had to leave for work prior to the actual time he’s supposed to open. The food was always delicious. Definitely recommending to anyone I know planning to travel here and will definitely come back if I’m ever traveling this way again.
There was also another man that does the breakfast who also did this for us several times, but unfortunately we didn’t catch his name. Hopefully you know who I’m talking about and he also gets credit for his outstanding customer service.
Keep up the great work Jeff and breakfast staff

2025-12-10 via Tripadvisor
4
482njiab Business
10
Best Breakfast
Pros:

The Man who creates the breakfast is amazing! His personality is so great and his food is even better. Give his a raise! ASAP

2025-12-10 via Tripadvisor
G
GrandTour34846115514 Business
10
Jeff running breakfast was awesome.
Pros:

Breakfast wasn’t open until 6 am. We had to be to work before that. Jeff was awesome and opened the breakfast bar early for us. He was friendly and because of him, I would definitely return to this hotel.

2025-12-10 via Tripadvisor
D
Dan couple us
9
2025-12-09 via Nuitee
H
Heather couple us
9
Pros:

The facility was clean and the staff was very friendly

Cons:

Everything was great, nothing went wrong

2025-12-05 via Nuitee