Facilities

Fitness facilities
Proposal/romance packages available
Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Free WiFi
See all facilities

Review Highlights

Pros:
Comfortable Bed
Variety in Breakfast
Luxurious Ambience
Professional Staff
Cons:
Inedible Room Service
Narrow Beds
Gloomy Room Lighting

Categories

Cleanliness
8.33
The single beds were very narrow and uncomfortable; poor lighting/room gloomy.
Service
9.8
All the staff were nice, friendly and professional.
Location
9.34
The view at the restaurant is beautiful.
Room Quality
8.29
We were shocked at the quality and ambience of the room.
Amenities
9.32
Breakfast has good variety.
Value for Money
8.28
Room service was inedible - lamb chops too salty and fatty.
Food and Beverage
9.33
The lunch buffet was very nice; the pineapple crumble was heavenly.
Overall Experience
9.3
Overall good experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:21

Property Description

Recreational Opportunities:
Take advantage of the outdoor pool, spa tub, and sauna for a relaxing stay.

Dining and Drinking Options:
Enjoy African cuisine at The Chop House or have 24-hour room service. Unwind at the poolside bar or bar/lounge.

Event Spaces and Amenities:
This hotel offers a 24-hour business center, conference center, and complimentary newspapers. Perfect for events with 14 meeting rooms.

In the heart of Nairobi, enjoy luxury at Radisson Blu Hotel Nairobi Upper Hill with easy access to nearby attractions. Book now for an unforgettable experience.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

9
Based on 86 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.29
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
W
walter • friends
10
Pros:

Good food and beverages, rooms were comfortable and staff went out of their way to help guests. I felt safe here.

2025-10-08 • via Nuitee
K
Kaitlin
10
Amazing staff service and comfortable
Pros:

The room was clean and the bed was so comfortable. We experienced amazing service throughout the stay. We also used the spa and it was incredible.

2025-10-06 • via Nuitee
S
Silvia
6
Pros:

Restaurant staff was inattentive and food was meager. The breakfast was poor, especially for the price. Room was nice and clean.

2025-10-06 • via Nuitee
E
Evans • family
10
Pros:

Clean and quiet

2025-10-05 • via Nuitee
D
DeAnna
10
Pros:

Wow! What a hotel! Loved everything about it!

2025-09-30 • via Nuitee
M
Momodou
8
Pros:

Excellent Facilities with professional and friendly staff. Great restaurants!

2025-09-29 • via Nuitee
L
LIYAN
8
Pros:

Overall good. Bed is comfortable. Breakfast has good variety and the view at restaurant is beautiful. One issue is shower screen which cannot effectively block shower water.

2025-09-23 • via Nuitee
G
Grace • partner
10
Pros:

Modern comfortable hotel.

2025-09-07 • via Nuitee
V
Verified traveler
2
Pros:

This is a very nice hotel. We underwent a thorough security check at the gate which was very comforting. Inside is very plush and luxurious and the staff were excellent. We were offered hot towels to clean our hands and a refreshing drink of fruit-infused water and fruit were available. We stayed in the executive twin bed room as an upgrade and we were shocked at the quality and ambience of the room. The single beds were very narrow and uncomfortable, more the size of camp beds and not what you would expect in a hotel of this standard. Poor lighting/room gloomy. We ordered room service on the furst night. Room service was inedible - lamb chops too salty and fatty; mixed veg was dripping with salt; mash was lumpy. The lunch buffet was very nice with a wide selection of dishes. The pineapple crumble was so good- heavenly! All the staff were nice, friendly abd professional.

2025-08-18 • via Nuitee
B
Bridget • family
10
Pros:

I like the food options and the staff are wonderful

2025-07-30 • via Nuitee
F
Faith • partner
10
Pros:

All good

2025-04-16 • via Nuitee
V
Verified traveler
10
Pros:

Staff were extremely friendly and helpful. Property very nice. Pricing a bit excessive.

2025-04-14 • via Nuitee
O
Obi
10
Pros:

The service at Radisson Blu Upper Hill is impeccable.

2025-03-11 • via Nuitee
G
Godfrey
10
Pros:

Great service, excellent food and wonderful facilities

2025-02-17 • via Nuitee
R
Ruth
10
Pros:

Was great!

2025-02-05 • via Nuitee
R
Renee
10
Pros:

Great customer service, very quiet, great tour guides and very clean. We had a great stay. Highly recommended.

2025-01-07 • via Nuitee
V
Violet • partner
10
Pros:

The staff was wonderful! Mercy and Janet in reception were patient and prompt in answering our questions. Nicholas was amazing in helping us settle into our room. He went the extra mile to work with the reception desk in getting us a more suitable room because the room we were first assigned smelled of fresh paint. Gabriel, the doorman, was just as helpful. Wilson, the housekeeper, did a magnificent job in cleaning our room and making sure we had a good supply of water and coffee! The staff in the Transportation and Tours Desk expertly arranged for a city tour for us. They assigned the most qualified driver, Jaguar. Jaguar did a fantastic job taking us to landmark spots of the city. He did a good job explaining the history and current situation of many of the places he took us to. I recommend him highly for that kind of tour. We got more than our money's worth. We had breakfast and dinner twice in the hotel restaurant. The buffet for both breakfast and dinner is very good--many delicious items. The dining staff, like the other staff in the hotel were courteous and professional. Overall, Radisson Blu, Upper Hill, is among the best hotels I have ever stayed in; and, being a frequent traveler, I have stayed in many! The property is superbly maintained, and the staff is without a doubt, the best!

2024-12-25 • via Nuitee
V
Violet • partner
10
Pros:

The staff were, as we expected from our previous stay, wonderful. Mercy and Janet at the Reception Desk, Nicholas and Gabriel, and Wilson in Housekeeping. The condition of the property is immaculate! The hotel is definitely of the highest standard.

2024-12-25 • via Nuitee
J
Jeff • family
10
Pros:

Excellent

2024-11-15 • via Nuitee
J
James
10
Pros:

Great hotel in quiet area. No local amenities, taxis required to get anywhere. Good pricing and recommended

2024-11-02 • via Nuitee