Novotel Amsterdam Schiphol Airport

Hotels
•
Novotel
8.3 (4320 reviews)
Taurusavenue 12 , Hoofddorp , NL
+31 20 721 9180

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff frequently praised
Excellent location near train station and Schiphol
Clean rooms and comfortable beds (aside from isolated incidents)
Good onsite restaurant, bar and rich breakfast buffet
Free onsite parking
In-room coffee machine noted as a positive
Cons:
Not fully soundproof — noise from neighboring rooms/hallways
Long check-in queues and occasional impersonal reception
No free airport shuttle; taxi costs can be high
Isolated severe cleanliness incident (overflowing toilet/sewage odor) and slow room re-preparation
Perceived high price and unexpected extra charges
Poor follow-up on lost/forgotten items by reception

Categories

Cleanliness
7.5
Many guests report clean, well-kept rooms and good housekeeping, but at least one serious incident (overflowing toilet/sewage smell) and concerns about room turnover lowered confidence.
Service
7.8
Staff are frequently described as friendly and helpful at reception and in the restaurant, but recurring issues (very long check-in queues, impersonal reception experiences, and poor follow-up on lost items) reduce the score.
Location
9.5
Repeatedly praised: very close to the train station, excellent for Schiphol and Amsterdam transfers, quiet/green setting and convenient for travelers; free onsite parking is a plus.
Room Quality
7.9
Rooms are generally described as comfortable and sufficiently spacious, but problems include noise between rooms, inability to open windows for fresh air, and occasional bedding/extra-bed preparation issues.
Amenities
8.4
Good onsite amenities noted (restaurant/bar, rich breakfast buffet, in-room coffee machine, free parking); however, lack of a free airport shuttle and some impersonal touches were mentioned.
Value for Money
7.6
Many guests feel the hotel offers good convenience for the price, but complaints about high rates, an unexpected €400 charge for an extra night, and denied refunds/compensation reduce perceived value.
Food and Beverage
8.9
Onsite restaurant and bar receive strong praise (tasty meals, kid-friendly menu, good breakfast selection), with only a few complaints (e.g., disappointing take-away breakfast option for an early departure).
Overall Experience
8.8
Generally positive and reliable stay for airport/Amsterdam transfers with friendly staff and good facilities, tempered by occasional service lapses, room issues, and value concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Modern Rooms with Amenities
Each modern room at Novotel Amsterdam Schiphol Airport is equipped with a flat-screen TV, air conditioning, and a safe. Enjoy the luxury of a private bathroom with a walk-in rain shower or bath.

Unique Hotel Features
Experience a blend of industrial design and Dutch charm throughout the hotel. Relax in comfortable niches on the ground floor, entertain your children at the Kid’s Playhouse, or utilize the iMac corner and Virtual Concierge.

Dining and Business Options
Indulge in a variety of dishes at the Gourmet Bar Restaurant, open for breakfast, lunch, and dinner. Business guests can make use of 17 meeting rooms flooded with natural daylight. Whether for 2 or 350 guests, there is ample space for your events.

Book your stay at Novotel Amsterdam Schiphol Airport and immerse yourself in comfort and convenience.

Important information:

Please note that the hotel offers extended breakfast hours for guests who have an early flight.

Please note that the amount of guests staying in the room may not exceed the maximum capacity as stated in the room details.

Please note that it may be required to show the credit card which was used for making the reservation upon arrival. If the reservation was made with a credit card of someone else, please contact the hotel before arrival to get an authorization form completed.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Location

Guest Reviews

8.3
Based on 4320 reviews
Cleanliness: 7.5
Service: 7.8
Location: 9.5
Room Quality: 7.9
Amenities: 8.4
Value for Money: 7.6
Food and Beverage: 8.9
Overall Experience: 8.8
L
Laura • family_with_children • fr
10
Pros:

Excellent stay! Dinner in hotels restaurant was very good!
Friendly staff.

2026-10-31 • via Nuitee
M
M • couple • nl
10
2026-10-31 • via Nuitee
W
Wouter • family_with_children • be
8
2026-10-30 • via Nuitee
A
Alice • family_with_children • fr
7
Cons:

Not really sound proof between rooms. I could hear the tv in the next room and people walking in the hallway.

2026-10-30 • via Nuitee
E
Elizabeth • family_with_children • gb
1
Rather disappointed
Pros:

The hotel was very nice, the staff pleasant. The restaurant was kid friendly and the menu had a good choice and the food was tasty.

Cons:

When we arrived we had booked two rooms, one for a family of three the other for a family of four, both rooms were made up for a family of three. We then had to switch with the family of three in our group as we had no other bed available in our room. Whist we were in the restaurant the loo in our room was over flowing with bubbles and goodness knows what, there was a horrid smell of sewage. We then had to pack and move rooms. We were told there might be a wait to have our bed made up. We were traveling with a four and six year old, at 10pm our fourth bed had still not been made up. So we made do we what we had. At this point we were rather fed up. So just went to sleep. We then said we would like a form of compensation for the inconvenience and sewage in our room. So far nothing has happened.

2026-10-29 • via Nuitee
G
Gustavo • family_with_children • cl
10
Pros:

Me gustó la amabilidad y muy buena atención en la recepción. Muy limpio y excelentes adicionales como la cafetera! Muy bien ubicado a una estación del aeropuerto y a 4 estaciones de Central Station ( 20 min), en tren. El bar por la noche excelente! Buena cerveza, vino y champagne y algunas cosas para comer, buenísimo y muchas gracias!

Cons:

Nada!

2026-10-28 • via Nuitee
C
ColoradoUSA • couple • us
8
Location
Pros:

We had a good meal in the onsite restaurant. The room was clean and comfortable. The location is great for going to Schipol or Amsterdam. A predictable stay.

Cons:

I paid for breakfast for two mornings, but because of a flight time, I wasn't going to be able to use it on my second morning. I asked for a refund, but was denied. I was offered a take away sack breakfast the morning of my departure. It was pathetic.

2026-10-28 • via Nuitee
D
David • family_with_children • de
7
2026-10-28 • via Nuitee
C
csaba • family_with_children • hu
9
2026-10-27 • via Nuitee
R
RoyerP • couple • pe
10
Pros:

La atención al cliente, el espacio de hotel y la estancia.

Cons:

Nada

2026-10-27 • via Nuitee
P
priscilla • family_with_children • gb
7
2026-10-27 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-10-27 • via Nuitee
S
STEPHEN • couple • us
1
Not good
Cons:

They charged me 400 EU for a 4th night

2026-10-27 • via Nuitee
R
Rodrigo • couple • br
8
2026-10-26 • via Nuitee
I
Irfan • family_with_children • fi
7
2026-10-26 • via Nuitee
L
Laura • solo_traveller • de
7
2026-10-26 • via Nuitee
D
david • family_with_children • fr
9
2026-10-26 • via Nuitee
S
Sebastian • family_with_children • at
7
2026-10-26 • via Nuitee
K
katherine • family_with_children • fr
7
Pulito ma impersonale attenzione no shuttle da aeroporto
Pros:

Pulito e camere carine

Cons:

Non c’è lo shuttle gratuito dall’aeroporto
É importante da considerare xché c’è da discute con i tassisti che per 7 km non vogliono portarti e ti costa almeno 30euro
Accoglienza impersonale

2026-10-25 • via Nuitee
H
Himel Nag • family_with_children • de
8
2026-10-25 • via Nuitee