Hotel Chancellor@Orchard

Hotels
7.2 (826 reviews)
28 Cavenagh Road/Orchard Road , Singapore , sg

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice room size
Cons:
Cleanliness issues
Inadequate breakfast options
Noise from nearby club

Categories

Cleanliness
6.44
Multiple reviews indicated areas needing cleaning and maintenance.
Service
8.41
Most staff were friendly and helpful, though some issues with front desk service were noted.
Location
8.45
Consistently praised as convenient and accessible.
Room Quality
6.9
Some rooms had issues with smell and cleanliness standards.
Amenities
6.93
Amenities were acceptable, but some guests reported malfunctioning facilities.
Value for Money
7.39
Generally good for the price, though breakfast quality was questioned.
Food and Beverage
5.94
Breakfast received poor reviews; food variety noted as limited.
Overall Experience
7.11
Overall stay was satisfactory, but certain services and food quality need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:58

Property Description

Rooftop Outdoor Pool for Relaxation

Enjoy a refreshing dip in our rooftop outdoor pool while taking in stunning city views. Perfect for unwinding after a day of exploring Orchard Road's attractions.

Convenient Location for Exploring

Situated minutes away from major shopping and dining spots, our hotel provides easy access to popular destinations like Bugis Village, Chinatown, and Little India. Ideal for avid shoppers and food enthusiasts.

Modern Amenities for Comfort

Experience comfort in our elegant guest rooms equipped with essential amenities like a 32-inch flat-screen TV, high-speed internet, and a 3-temperature water dispenser. Everything you need for a relaxing stay.

Book your stay at Hotel Chancellor@Orchard now and indulge in a seamless blend of convenience and comfort.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 6 years old stay for S$ 15 per person per night when using an existing bed.
    People 7 years old and over stay for S$ 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs SGD 10 per day.

Location

Guest Reviews

7.2
Based on 826 reviews
Cleanliness: 6.44
Service: 8.41
Location: 8.45
Room Quality: 6.9
Amenities: 6.93
Value for Money: 7.39
Food and Beverage: 5.94
Overall Experience: 7.11
R
Ray • extended_group • au
7
Met expectations for an overnight stay
Pros:

Location, wifi, included breakfast

Cons:

Bed was harder than I am used to. Breakfast was ok without being memorable

2026-03-13 • via Nuitee
E
Esa • couple • fi
6
Pros:

Surkea.

Cons:

Liikenteen melu huoneessa horveä.

2026-03-12 • via Nuitee
M
Marianne • couple • au
8
Good value for money
Pros:

Super convenient location that is close to MRT, shops, 711 and money changer
Room was good size for the price and was in good condition

Cons:

Shower head and shower curtain need changing

2026-03-10 • via Nuitee
P
peter • solo_traveller • nz
7
2026-03-09 • via Nuitee
D
DOMINIC • solo_traveller • gb
5
2026-03-04 • via Nuitee
M
Małgorzata • extended_group • pl
8
Polecam
Pros:

Dobra cena, lokalizacja wspaniała, czysto, basen na plus

Cons:

Pokoje są małe ale jest to tutaj normalne, jedno światło w nocy migotało

2026-02-28 • via Nuitee
S
Siang • extended_group • tw
7
除了有出現螞蟻，其他都很不錯。
Cons:

房間有出現幾隻螞蟻。

2026-02-26 • via Nuitee
M
Meijer • couple • au
8
Overall a pleasant, value for money stay. Thanks for the great service.
Pros:

All was good, service excellent, and storage of luggage was a blessing, considering we arrived early. Late checkout and subsequent storage of luggage, till leaving for airport, again a blessing!
As we both suffer mobility issues, every effort was made to get us into our room earlier than the normal check-in time. Thank you for that.
Photo of our view of the park surrounding the President's Palace, from our room's window, is attached.

Cons:

The duna on the bed was too narrow, resulting in waking partly exposed, as the width of the duna did not really comfortably cover both of us. Duna also a bit on the light side. We did actually look for a blanket, but did not pursue that issue.

2026-02-22 • via Nuitee
T
Tenphel • solo_traveller • np
5
Good location
Pros:

Great location

Cons:

There were ants in the room

2026-02-12 • via Nuitee
P
Phoebe • family_with_children • au
6
2026-02-12 • via Nuitee
M
Muhammad • solo_traveller • sg
10
Pros:

No comment

Cons:

No comment

2026-02-11 • via Nuitee
N
nickeyetty • extended_group • au
7
Location is excellent
Pros:

Not too bad

Cons:

No shower gel provided, even after I told staff to refill

2026-02-10 • via Nuitee
M
Matej • family_with_children • de
7
Pros:

- Aussicht auf die Stadt
- die Lage an der Metrostation
- Pool

Cons:

- Lautstärke der Klimageräte am Pool
- Frühstück sehr auf indische Gäste fokussiert

2026-02-10 • via Nuitee
L
Lara • family_with_children • ae
10
2026-02-10 • via Nuitee
A
an-ching • family_with_children • tw
8
2026-02-10 • via Nuitee
A
Andrea Tifint • extended_group • au
7
Pros:

The breakfast service is really good. The staff is really friendly and the hotel is as per picture

Cons:

There are no windows that you can open up to get fresh air

2026-02-09 • via Nuitee
G
Grace • couple • au
8
2026-01-31 • via Nuitee
D
Dorisoa • extended_group • mg
10
2026-01-29 • via Nuitee
H
he cuilian • solo_traveller • us
1
I wish I had never booked this hotel.
Pros:

location

Cons:

the facilities were just so poor at this hotel! there were some chairs at the lobby, however looks like so filthy, I even did not want to sit on it!

the room has a kind of really bad smell! like dead fish!

2026-01-29 • via Nuitee
B
Bilal • couple • fr
10
Un séjour bien placé entre l’aeroport et Marina Bay
Pros:

Le personel

Cons:

Le rapport prix/qualité

2026-01-26 • via Nuitee