Residence Inn by Marriott Cleveland Avon at The Emerald Event Center

The room was extremely hot. the room thermostat showed 68 and it had a hard stop limit of 66. Our reading showed 75. We are comfortable at home at 74. Our undergarments became drenched in the short time that we were there. Thermostats do not show humidity. The floor stuck to the soles of our shoes with each step. The bathroom faucet was not connected to the counter. It moved about freely. There were no towel racks in the bathroom. The counters and tabletop were dirty. The desk chair had all the upholstery material missing from the front of the seat exposing the filling. Long have I travelled never encountered anything like this.

The rooms are like mini apartments, full kitchen with a two burner cooktop and even dishwasher. Cabinets already have dishes and cookware for you to use. Living room section is very comfortable with a sectional that can be pulled out for an additional bed. The bedroom area is peaceful and comfortable, I slept like a baby! A the bathroom has a walk-in shower with plenty of space, very clean and they are kind enough to have full sized shampoo, conditioner and body wash available for you. All in all 10/10 will definitely recommend and return!

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Thank you for a great place to spend a couple of weeks with our dogs. The staff is wonderful, so friendly and helpful. The location of this hotel is fantastic. Close to many eating options, stores and lots of grassy areas for the dogs. The hotel is going to be renovated soon, which it needs to be. It is pretty tired inside (We stayed here 11 years ago when we moved to Ohio) but it is very clean. Right by Cleveland Clinic which is also fantastic. We have noticed traveling that Marriott properties seem to be getting bit tired and dated....time for an update, Marriott!

Staff was decent

Rooms layout and breakfast

Centrally located and good breakfast. Room was upgraded which was a tremendous help.

Breakfast was decent

Everything

Customer service

The suites were perfect and reasonable price.

The hotel is clean and fine. But Rocco at the bar is amazing. He knows everyone, is an excellent bartender, and makes everyone feel appreciated.

Clean and reasonably comfortable. Good breakfast. No creepy guys hanging around- as i’ve experienced in other locations

Location was convenient.

We have stayed at this Residence Inn before. No 2 visits have been the same.

This one night visit was on a cold night. Our room was very clean and well stocked. The king bed was a little hard. The room was warm, but stuffy if the fan wasn’t running.

The breakfast was pretty good. I didn’t care for the tv and how loud it was, both at breakfast and after breakfast was done. We sat in the lobby for a bit before leaving the hotel, and the loud tv on a news station was distracting.

I don’t know the name of the clerk who checked me out, but she was rather rude. I see in past reviews that there have been complaints about the staff, but apparently this hotel is not inclined to replace the staff that customers have complained about. So if the same rude staff will be there, I will consider taking my business elsewhere. I have been to dozens of different hotels over the years, and a kind, helpful employee, especially at the front desk, can make all of the difference. They represent the hotel, after all.

We had the 2-bedroom king suite, and it was a great space. My husband and I had our own bathroom off the master king bedroom. Our three boys had their own bathroom. Two boys slept in the other bedroom in a queen bed and one slept on the pullout couch. Having a full kitchen and table and chairs was a bonus also. We would definitely stay here again.

I love the idea of roasting marshmallows on the fire pit the easily accessible pool and the hot tub which is the reason I went to begin to get a good warm soak after a long work week