Hotel Challis Potts Point

Hotels
8.4 (3016 reviews)
21-23 Challis Avenue, Potts Point , Sydney , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean
Cons:
Small rooms
Parking issues
Maintenance needed

Categories

Cleanliness
8.05
Mixed sentiment; some reviews noted cleanliness but others mentioned issues with maintenance.
Service
9.05
Staff consistently described as helpful and friendly.
Location
9.05
Highly praised location with easy access to local attractions.
Room Quality
7.55
Rooms occasionally described as small or lacking in certain amenities.
Amenities
8.55
Generally positive feedback; some amenities like laundry available, but limited housekeeping.
Value for Money
8.05
Concerns raised about parking costs and additional fees.
Food and Beverage
8.45
No significant comments on food and beverage options; considered standard.
Overall Experience
8.45
Positive sentiment overall, with some concerns about room size and parking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:57

Property Description

Central Location
Hotel Challis Potts Point, located in Sydney, offers a convenient stay near major attractions such as the Art Gallery of New South Wales and The Royal Botanic Gardens.

Comfortable Rooms
Experience comfort in our air-conditioned rooms equipped with modern amenities like a flat-screen TV, free WiFi, and a private bathroom. Some rooms even feature balconies with stunning city views.

Convenient Facilities
Relax in the garden, socialize in the shared lounge, or enjoy the terrace with free WiFi throughout the property. With Hyde Park Barracks Museum and Central Station nearby, your stay will be both comfortable and convenient.

Book your stay at Hotel Challis Potts Point for a memorable experience in Sydney!

Important information:

Please note that there is a 1,5% charge when you pay with a credit card or debit card.

Please note that you must present a valid credit card and photo ID upon arrival.
Both the credit card and photo ID must match the name of the person on the booking confirmation.

Please note that for guests booking 3 or more rooms, guests will need to sign the properties Terms of Stay. The property will contact you after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 33.50 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 30 per person per stay when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3016 reviews
Cleanliness: 8.05
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.45
Overall Experience: 8.45
S
Stanisław • family_with_children • pl
8
2026-03-14 • via Nuitee
M
Mangan • couple • ie
9
2026-03-14 • via Nuitee
G
Gabriella • couple • nl
8
2026-03-13 • via Nuitee
A
Andrew • solo_traveller • gb
10
2026-03-13 • via Nuitee
S
Samantha • family_with_children • au
9
Excellent stay in prime location
2026-03-13 • via Nuitee
S
Sarah • couple • au
9
2026-03-12 • via Nuitee
R
Rosanne • couple • au
10
Home away from home
Pros:

Wonderful staff
Great location
Beautiful building

2026-03-12 • via Nuitee
R
Rosanne • couple • au
10
Location. Home away from home
Pros:

Great location
Wonderful staff
Beautiful heritage building

2026-03-12 • via Nuitee
T
Thomas • couple • de
10
2026-03-11 • via Nuitee
P
PhilipJH • couple • nz
8
Boutique Hotel: Lovely building and location.
Pros:

Location of facility and lotus of restaurants, bars and coffee bars close by. Nice external look and night lighting of property. Reasonable room size.

Cons:

Lots of stairs to and remote location of room (despite booking well ahead). Both elderly and lifts did not reach our level. No views. Although Bookings.com implied breakfast would be provided there was little or no information on this (and we deemed unlikely so we ate elsewhere). Reception staff there but rather hands off.

2026-03-11 • via Nuitee
S
Spiro • solo_traveller • au
8
Pros:

Great boutique hotel in a great area. Perfect for a weekend.

2026-03-10 • via Nuitee
A
Antoine • couple • fr
6
Pros:

La déco (sauf la moquette qui est horrible) et le localisation

Cons:

Le manager, qui dans un contexte de guerre qui nous a obligé d’étendre notre séjour, n’a pas voulu revoir ses prix après avoir passé 12 nuits… Nous avons donc changé d’hotel.
La propreté n’etait pas non plus la force de cette hotel, ni la disponibilité du personnel.

2026-03-10 • via Nuitee
E
Elms • couple • au
8
2026-03-10 • via Nuitee
L
Lucy • solo_traveller • cl
9
2026-03-09 • via Nuitee
T
Timothy • solo_traveller • au
8
Comfortable
Pros:

Location

Cons:

Tiny room

2026-03-09 • via Nuitee
J
Jullyano • couple • au
7
Central Location
Pros:

Great location, very central to Sydney’s main tourist attractions.

Cons:

Expensive for what it offers. It’s a pretty standard hotel, not many facilities other than a lounge with teas and a coffee machine.

2026-03-09 • via Nuitee
C
Christine • couple • au
9
2026-03-09 • via Nuitee
T
Tracey • couple • gb
10
Excellent choice
Pros:

Brilliant location and gorgeous building. Comfy beds and excellent staff. The room was small but well equipped. They have a salon with tea and coffee and cold water, and also some nice seats to sit on outside on the verandah.

Cons:

Not one thing.

2026-03-08 • via Nuitee
M
Marianne • extended_group • au
10
2026-03-08 • via Nuitee
E
Ellie • solo_traveller • au
9
Pros:

Great location, staff were kind, good value for money

Cons:

Fridge didn’t work

2026-03-08 • via Nuitee