Hotel Challis Potts Point

Hotels
8.4 (3016 reviews)
21-23 Challis Avenue, Potts Point , Sydney , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean
Cons:
Small rooms
Parking issues
Maintenance needed

Categories

Cleanliness
8.05
Mixed sentiment; some reviews noted cleanliness but others mentioned issues with maintenance.
Service
9.05
Staff consistently described as helpful and friendly.
Location
9.05
Highly praised location with easy access to local attractions.
Room Quality
7.55
Rooms occasionally described as small or lacking in certain amenities.
Amenities
8.55
Generally positive feedback; some amenities like laundry available, but limited housekeeping.
Value for Money
8.05
Concerns raised about parking costs and additional fees.
Food and Beverage
8.45
No significant comments on food and beverage options; considered standard.
Overall Experience
8.45
Positive sentiment overall, with some concerns about room size and parking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:57

Property Description

Central Location
Hotel Challis Potts Point, located in Sydney, offers a convenient stay near major attractions such as the Art Gallery of New South Wales and The Royal Botanic Gardens.

Comfortable Rooms
Experience comfort in our air-conditioned rooms equipped with modern amenities like a flat-screen TV, free WiFi, and a private bathroom. Some rooms even feature balconies with stunning city views.

Convenient Facilities
Relax in the garden, socialize in the shared lounge, or enjoy the terrace with free WiFi throughout the property. With Hyde Park Barracks Museum and Central Station nearby, your stay will be both comfortable and convenient.

Book your stay at Hotel Challis Potts Point for a memorable experience in Sydney!

Important information:

Please note that there is a 1,5% charge when you pay with a credit card or debit card.

Please note that you must present a valid credit card and photo ID upon arrival.
Both the credit card and photo ID must match the name of the person on the booking confirmation.

Please note that for guests booking 3 or more rooms, guests will need to sign the properties Terms of Stay. The property will contact you after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 33.50 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 30 per person per stay when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3016 reviews
Cleanliness: 8.05
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.45
Overall Experience: 8.45
E
Ellen • couple • us
7
Great
Pros:

Super friendly Staff, Location was great, very clean

Cons:

Our room had loose windows that rattled with the wind. They need to be fixed.

2026-02-14 • via Nuitee
S
Sergei • couple • kg
8
2026-02-13 • via Nuitee
S
Sharon • couple • nz
8
2026-02-13 • via Nuitee
S
Sarah • solo_traveller • au
9
Good place to stay, comfortable, clean and friendly as well as safe and quiet. Hope to stay again.
Pros:

Enjoyed my stay. Check in was quick, staff were friendly and bed was comfortable. It was quiet at night and I had no problems finding somewhere nearby to eat at night.

Cons:

Bed to bathroom with stairs was not amazing and concerned me at night but It was all clean and useable and way better than sharing.

2026-02-12 • via Nuitee
M
Markus • couple • at
8
2026-02-12 • via Nuitee
C
Caleb • couple • au
8
2026-02-12 • via Nuitee
H
Heather • couple • au
8
Lovely staff, convenient location.
Pros:

Convenient location for venue attendance.

2026-02-12 • via Nuitee
A
Aleah • solo_traveller • no
10
2026-02-11 • via Nuitee
K
KA • solo_traveller • au
9
Excellent...but
Pros:

Great location and a beautiful building to stay in. The room was very clean and quiet

Cons:

I paid for parking through the hotel but when I left the car park I had to pay again.
I was refunded what I initially paid but not the extra cost. I emailed the hotel about if they would make up the difference but never received a reply, which was disappointing.

2026-02-11 • via Nuitee
M
Mandy • solo_traveller • au
8
comfortable and convenient
Pros:

Comfortable, great location and met expectations

Cons:

Rooms could be bigger

2026-02-11 • via Nuitee
J
Jacqueline • solo_traveller • au
8
Pros:

Connivence

2026-02-11 • via Nuitee
A
Ardelle • solo_traveller • au
10
Lovely, relaxing and I loved the coffee machine!
Pros:

Location and ambience!

2026-02-11 • via Nuitee
B
Back • solo_traveller • no
8
Pros:

The location in it self was worth it. I had my room on the first floor, the door facing an outdoor are where I had my bicycle. It was quiet, maybe because of the location of the room. Cleaning could be a bit better. The room was small, so a little bit of more vacuum cleaning can't be that hard. A white layer of dust on the carpet linlng the wall. The bathroom was very small. I was afraid that water would spill over to the room when showering. I read all the comments from other tourists beforehand and must say they are very accurate

2026-02-11 • via Nuitee
A
Alison • family_with_children • gb
8
4 nights at Hotel Challis
Pros:

location, architecture of the exterior, coffee machine and free nuts, huge bed, shower, nice big window that opens, lovely seats on the terrace to enjoy coffee and watch the street.

Cons:

Bathroom - no shelving for putting things on, no towel rail. Didn't like the fact the residents lounge was locked from 8pm so could not access coffee or spare teabags and no concierge presence. People arriving after 8pm had problems accessing their rooms, or did not have WiFi and were knocking on other guests doors to get the WiFi code.

2026-02-11 • via Nuitee
M
Margaret • solo_traveller • au
7
Pros:

Location is fantastic!
The compact room is very compact with a disappointing bathroom!

Cons:

Towels were less than average

2026-02-11 • via Nuitee
N
Nadia • couple • ch
4
2026-02-11 • via Nuitee
M
Mason • couple • gb
9
2026-02-10 • via Nuitee
P
Pam • couple • us
4
Pros:

The resturants around the area were great

Cons:

The carpets were dirty. There were roaches in our room. Very very small rooms. Maps they provided were useless. Not what a call a Boutique Hotel. 2 people tried to get in after nine, and the key they were given didn't work.

2026-02-10 • via Nuitee
K
Kirstie • solo_traveller • au
9
2026-02-09 • via Nuitee
S
Stephanie • family_with_children • nz
9
Fantastic location, great amenities and outdoor veranda and good value for money
Pros:

Great location. Nicely appointed rooms and foyer/ veranda was lovely

Cons:

Staff could be a little friendlier

2026-02-09 • via Nuitee