Hotel Challis Potts Point

Hotels
8.4 (3518 reviews)
21-23 Challis Avenue, Potts Point , Sydney , au

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Garden
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean
Cons:
Small rooms
Parking issues
Maintenance needed

Categories

Cleanliness
8.05
Mixed sentiment; some reviews noted cleanliness but others mentioned issues with maintenance.
Service
9.05
Staff consistently described as helpful and friendly.
Location
9.05
Highly praised location with easy access to local attractions.
Room Quality
7.55
Rooms occasionally described as small or lacking in certain amenities.
Amenities
8.55
Generally positive feedback; some amenities like laundry available, but limited housekeeping.
Value for Money
8.05
Concerns raised about parking costs and additional fees.
Food and Beverage
8.45
No significant comments on food and beverage options; considered standard.
Overall Experience
8.45
Positive sentiment overall, with some concerns about room size and parking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:57

Property Description

Central Location
Hotel Challis Potts Point, located in Sydney, offers a convenient stay near major attractions such as the Art Gallery of New South Wales and The Royal Botanic Gardens.

Comfortable Rooms
Experience comfort in our air-conditioned rooms equipped with modern amenities like a flat-screen TV, free WiFi, and a private bathroom. Some rooms even feature balconies with stunning city views.

Convenient Facilities
Relax in the garden, socialize in the shared lounge, or enjoy the terrace with free WiFi throughout the property. With Hyde Park Barracks Museum and Central Station nearby, your stay will be both comfortable and convenient.

Book your stay at Hotel Challis Potts Point for a memorable experience in Sydney!

Important information:

Please note that there is a 1,5% charge when you pay with a credit card or debit card.

Please note that you must present a valid credit card and photo ID upon arrival.
Both the credit card and photo ID must match the name of the person on the booking confirmation.

Please note that for guests booking 3 or more rooms, guests will need to sign the properties Terms of Stay. The property will contact you after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Location

Guest Reviews

8.4
Based on 3518 reviews
Cleanliness: 8.05
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.45
Overall Experience: 8.45
R
Rachel couple au
9
Delightful elegant hotel with great bed and generous extras.
Pros:

Very elegant and a great location near cafes. Parking difficult and car park arrangement is a distance from accomodation. Apart from that the room and hotel was delightful. We had a balcony room with a partial harbour view lovely to sit outside and take in the Sydney view.

Cons:

Parking was difficult

2026-08-08 via Nuitee
V
Virginia solo_traveller au
6
2026-08-08 via Nuitee
B
Bridgette solo_traveller au
10
2026-08-08 via Nuitee
T
Tattoli solo_traveller au
10
Pros:

From the moment I walked in, the hotel felt thoughtfully curated. The subtle Country Road mahogany fragrance throughout the property created such a warm and welcoming atmosphere, and the luxurious bathroom amenities were a lovely touch. Every detail felt intentional, making the stay feel far more premium than expected. The staff were exceptional: warm, professional, and genuinely accommodating. Their hospitality made me feel valued from check-in to check-out. I thoroughly enjoyed my stay and wouldn't hesitate to return or recommend Hotel Challis to anyone visiting Sydney.

Cons:

Honestly, very little. If I had to mention anything, it would simply be that I wish I could have stayed longer. It was a wonderful experience overall.

2026-08-06 via Nuitee
N
Napawan family_with_children au
9
Pros:

Location and the price

Cons:

N/A

2026-08-05 via Nuitee
G
Greg solo_traveller au
9
2026-08-05 via Nuitee
H
Helen couple au
8
Great location, beautifully presented, but fell short on detail
Pros:

Beautifully presented boutique hotel in heritage building, tastefully decorated rooms. Bed very comfortable. No breakfast options, but not an issue as so many excellent cafes close by.

Cons:

Despite the hotel clearly not being at full occupancy, we were disappointed to receive a room which was very small for the Queen room we booked, more like a Small Double. Space only for the bed and bureau, no in-room seating. There was a Guest Lounge downstairs but with very few (and not comfortable) chairs if you wanted to sit and relax somewhere. Our room was on the top floor, as far from the elevator as it could be, and up an additional 2 flights of stairs. For the high level of fitout, I would have expected more than instant coffee in the room, and more tiny milk sachets for a 2 night stay. Window was painted shut, so no fresh air option despite alluding to opening capability.

2026-08-04 via Nuitee
A
Alex solo_traveller au
7
2026-08-04 via Nuitee
A
Aruni family_with_children gb
9
Nice place to have a base to explore Sydney from
Pros:

The location was excellent and easy to walk to key places in Sydney

Cons:

The key cards stopped working frequently.

2026-08-04 via Nuitee
N
Nicolas couple nc
7
2026-08-04 via Nuitee
J
Jamieson solo_traveller au
7
Pros:

Rooms are lovely. The exterior of the hotel is lovely. There are lovely restaurants around there in Potts Point.

Cons:

I did specify a late check in and got to the hotel and there was no one on reception and the name my booking was under was incorrect. So that was a bit tricky. I had to call the emergency line to get someone to sort it out.

2026-08-03 via Nuitee
M
Mary couple au
8
Comfortable with lovely waiting room and staff
Pros:

Very comfortable by a great 😊😊Bus service through to Kings Cross is perfectly easy. Lovely waiting room xxu iiio

Gm mm away for suitcases for easy of travelling without luggage.

2026-08-03 via Nuitee
T
Tara couple ie
8
2026-08-03 via Nuitee
V
Velottante couple au
9
Fanatastic location andaa beautful hotel
Pros:

Great location within walking distance from Kings Cross station. The hotel is in a beautifully restored building that is very welcooming as soon as one arrives. Staff were friendly, courteous & helpful when checking in & out. The room itself was large enough for two people with comfortable bed, good wifi and a good bathroom. Waling distance to everything the area has to offer.

Cons:

The bathroom itself while good, required a couple of stairs to enter. This the required a slight maneouvre to open the shower door itself. Understand why is has been designed this way however it felt a little awkward entering or leaving the bathroom itself.

2026-08-02 via Nuitee
D
Dylan couple au
6
Great location and neighbourhood. Close to lots of great restaurants and bars as well as a walkable into most of Sydney’
Pros:

Location, neighbourhood, building itself was lovely.

Cons:

Rooms were quite pokey and not a lot of space. The bathrooms were tiny and it is clear why they don’t advertise these spaces. Water took at least 5-10 minutes to get hot and the pipes are very loud and squeaky. When another room is using the bathroom the showers are extremely loud.

2026-08-02 via Nuitee
F
Francesca couple au
7
2026-08-02 via Nuitee
D
Derek solo_traveller au
9
2026-07-25 via Nuitee
S
SHARP solo_traveller au
8
2026-07-25 via Nuitee
L
Louise couple au
8
Relaxing place to stay
Pros:

Lovely sunny terrace to sit and relax after sightseeing. Walking distance to the art gallery, botanical gardens and the city

2026-07-25 via Nuitee
A
Alistair solo_traveller au
8
2026-07-25 via Nuitee