Homewood Suites by Hilton Syracuse - Carrier Circle

Hotels
•
Homewood Suites by Hilton
9 (238 reviews)
6006 Fair Lakes Road , East Syracuse , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good breakfast options
Cons:
Cleanliness issues
Maintenance problems
Limited food options nearby

Categories

Cleanliness
7.71
Several reviews mentioned cleanliness issues like sticky floors and rusted bathroom items.
Service
9.18
Staff were described as friendly and accommodating in multiple reviews.
Location
9.22
The location was convenient and accessible, though some noted it was industrial.
Room Quality
8.67
Rooms were generally spacious and comfortable, with some reported maintenance issues.
Amenities
9.2
Good amenities were noted, though some were not used.
Value for Money
9.66
Many felt the hotel offered satisfactory value.
Food and Beverage
8.71
Breakfast was generally well received, though some consistency issues were noted.
Overall Experience
9.68
Overall satisfaction was high, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:06

Property Description

Convenient Location
Homewood Suites by Hilton Syracuse - Carrier Circle is ideally situated just minutes away from the New York State Thruway and the Syracuse Hancock International Airport, offering easy access for travelers.

Comfortable Accommodation
Each room at the hotel is thoughtfully designed and includes a flat-screen TV with cable channels, providing a cozy retreat after a long day. Some rooms even feature a separate seating area for added comfort.

Great Amenities
Guests can enjoy complimentary shuttle service, a delicious hot breakfast every morning, and an evening social with drinks during weekdays. With attractions like Destiny USA, Syracuse University, and Dinosaur Bar-b-Que nearby, there's plenty to explore during your stay.

Book your stay at Homewood Suites by Hilton Syracuse - Carrier Circle for a convenient and comfortable experience.

Important information:

Please note, from Monday to Thursday, a complimentary dinner and a beer and wine reception are served.
Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 41.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 238 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 9.2
Value for Money: 9.66
Food and Beverage: 8.71
Overall Experience: 9.68
J
Julie • extended_group • us
10
Pros:

Very clean

2026-03-22 • via Nuitee
A
Alexandria • couple • us
1
Cons:

They closed the pool due to all the athletes staying over the weekend but that’s why we booked this hotel. Very disappointing, I’ll stay someplace where we can swim next year.

2026-03-19 • via Nuitee
K
Kattie • family_with_children • us
1
Pros:

Nothing

Cons:

When arrived found out pool was closed for the whole day. One of the beds had hair in the sheets. Asked for them to change sheets, never seen anyone waited around d over 20 mins.
Bathroom had hair on door. Dresser in bedroom had food crums all in the drawers. You could everything that was going on in the halls to loud of a place. The elevator on 3rd floor one was not working I got in door shut and wouldn't move so I had to push all buttons to get off. I told the lady and she said her sign fell down she went to put sign up she hung it on wall. Took over 5 mins to get a elevator to get off the floor. Very icky place.

2026-03-01 • via Nuitee
T
T2345Dab • Family
6
Kind staff, but pool closures and broken ice machines hurt long-term family stay. Not ideal for families.
Pros:

To start, my family and I have been staying at this hotel for nearly two months due to a house fire. We’ve been doing our best to navigate an already difficult situation, and while we’re grateful to have a place to stay, our experience has left us with mixed feelings.

First, I truly want to recognize three front desk staff members who have been absolutely amazing. They have gone above and beyond to be kind, generous, and helpful during our stay. Their positivity and compassion have genuinely made a difference for us during a very stressful time, and they are the reason many days here have felt manageable.

That said, there have been ongoing issues that have been extremely disappointing. Since the first week of January 2026, we’ve repeatedly been told by the general manager that the pool would be ready “tomorrow,” “next week,” or that it was just waiting on health department or corporate approval. Unfortunately, weeks have continued to pass with the pool still unavailable. Staying here long-term with two children under 10, this has been especially frustrating. They’ve been so disappointed not being able to swim at the hotel where we are living temporarily. Instead, we’ve had to pack up and walk to a neighboring hotel to use their pool, which is inconvenient and uncomfortable, especially in the winter.

I have interacted with the current GM several times, and he has always been kind and transparent about the situation. I do appreciate that. However, the repeated timeline changes and lack of resolution have been frustrating, and it seems like this situation stems from issues prior to his time.

Another ongoing issue has been the ice machines. Nearly every machine on multiple floors has been out of order at different times, requiring resets or maintenance. As a guest, it’s frustrating to search floor after floor just to find ice, often without success. The only consistently working machine appears to be in a staff-only area, which obviously isn’t accessible to guests.

Given our experience, I would not recommend this hotel for long-term stays, especially for families with young children. While some staff members have been exceptional, the ongoing maintenance and amenity issues have made an already challenging season of life even more difficult.

2026-02-22 • via Tripadvisor
M
Margaret • solo_traveller • us
9
Nice hotel
Pros:

Breakfast was good

Cons:

Sink in the kitchen drained slowly

2026-01-19 • via Nuitee
A
Ainhoa • family_with_children • us
10
2026-01-19 • via Nuitee
R
Rogers • couple • us
10
2026-01-02 • via Nuitee
Z
Zachary • solo_traveller • us
10
Pros:

The continental breakfast was above par. Overnight oats and chia seed cups in addition to eggs and sausage.

2025-12-25 • via Nuitee
W
William • solo_traveller • us
10
2025-12-23 • via Nuitee
K
Karen • family_with_children • us
10
2025-12-09 • via Nuitee
K
Kevin • family_with_children • ca
8
2025-10-20 • via Nuitee
A
Anthony • couple • us
8
2025-10-19 • via Nuitee
M
Margaret • solo_traveller • us
10
Nice place
Pros:

Quiet

Cons:

No food nearby

2025-10-13 • via Nuitee
D
Daily • family
8
Pros:

The room is clean, and Melissa at the desk is very helpful makes the check-in smooth. The only complain I have is I find out the day of check-in that the pool is not operating. The kids and my husband are so disappointed!

2025-10-13 • via Nuitee
N
Nicole
10
Pros:

2025-10-10 • via Nuitee
S
Samantha
2
Pros:

i didnt get whatg i paid for, staff Emily was ruled as hell towards us

2025-09-23 • via Nuitee
J
John
10
Pros:

Spacious rooms. The hotel was easy to access on and off I90.

2025-09-22 • via Nuitee
T
Terri • couple • us
8
Pros:

Comfortable bed, great amenities.

Cons:

The toilet seat was broke. It took me awhile to get hot water in the bathroom sink before I realized the faucets were backwards. There was a small amount of trash in the kitchen trash can when we first arrived.

2025-09-14 • via Nuitee
B
Buse • family
10
Pros:

Staff were very kind and friendly.
Overall very clean hotel with a great breakfast buffet

2025-09-14 • via Nuitee
J
Joey • family
6
Pros:

Floors in room sticky .. shower was not clean items in the shower rusted . Other than that ok

2025-09-09 • via Nuitee