Royal Palm Galapagos, Curio Collection Hotel by Hilton

El trato del personal es estupendo

The best part about staying at Royal Palms Galapagos was the staff. They were all friendly and helpful, making their best effort to make our stay enjoyable. They remembered our dietary restrictions and would point out if a dish had food we couldn’t eat.
The facilities were very nice, and cleaned by friendly staff. The property grounds were serene and lovely. We thoroughly enjoyed our visit and would definitely choose the Royal Palms again.

Weitläufige Anlage; sehr hilfsbereites und freundliches Personal, schöne Villa mit toller Aussicht in die Natur aber ….

Great and comfortable rooms. All as you wish.

The style and size of the room and the environment

Muy lindo todo

The Royal Palm offers a truly immersive Galápagos experience—set inland on a stunning 100 acre property, far from the touristy feel of the ports. Recently under new ownership, the property is being refreshed: rooms are spacious and renovated, the pool has been redone, and quiet renovations are underway, including apparently a unique lava tunnel spa. Some exterior areas still need attention, but the overall feel is serene and authentic.

Service is top-notch and boutique-level, with attentive, personalized touches throughout. A special thank you to Gustavo, the ever-present and gracious manager. The restaurant is excellent, with a warm team—Rita made us feel at home and remembered our names. Breakfasts are fresh, varied and awesome.

Excursions can be organized by the hotel and work seamlessly. Duncan gave us a deep dive into the island’s geology and ecology, while Maritza kept our 8–14-year-olds fully engaged with her energy and knowledge. Boat tour days were a highlight—fantastic snorkeling, incredible island views, and a surprisingly gourmet chef onboard (kudos)! The boat crew was kind and professional. Guide quality, however, faltered which was disappointing.

Overall, The Royal Palm is a peaceful, character-rich base for a Galápagos trip—elevated by excellent service, comfort, and nature.

Wi-Fi was practically non existent. No cell service. I had a very difficult time keeping in contact with my family. Only a couple TV channels worked. TV’s had Prime, Netflix, etc built in but none of it worked. The beds were actually very comfortable, which was good because about the only thing you could do there was sleep. Staff was very friendly but only one gentleman spoke English. There were two ladies there who were very friendly but really spoke no English so when one of them was at the front desk, communication was almost impossible. Tried to use google translate but without WiFi, it didn’t work. I understand that we were in their country, however hotels staff should be able to communicate with the customers. The food tasted ok but I didn’t feel well for a couple days after eating. The menu was also very limited. Only a few things to choose from. I would not recommend this hotel at all.

The royal palm is in a beautiful setting!!
The staff makes you feel like you are at home.
Jesus, Gustavo, Annelise(spelling), and Diego.
Also all the other staff members.
The property needs some TLC.

The staff makes this place!!!! They are top notch. The facilities/fitness center, tennis courts and villas can use maintenance/updating but it’s easy to overlook with the amazing customer service provided. The grounds are quiet, peaceful and safe. Food was very good and we did the lava tunnel dinner which we were so happy that we chose to do so.

Very spacious villa which was light and airy. Set in pretty grounds.
Friendly staff.
Able to accommodate a gluten free diet.
There was pool, hot tub and gym, but didn’t use them as it was just an overnight stay.

We are thrilled we chose to stay at this hotel! The staff is exceptional and truly made our family trip unforgettable.
Our room was beautiful and spotless, and the pool and jacuzzi provided the perfect way to unwind after our daily adventures. We also dined at the Lava Restaurant—it was an unforgettable experience and highly recommended! This is definitely a place we want to return to. We absolutely loved it!

Staff were kind.

Beautiful property - lived the staff and the sorroundings. Our villa was excellent

Royal Palms is an exceptional property that offers a unique experience immersed in nature. Guests can enjoy the tranquility and seclusion the location provides. The pool and jacuzzis are excellent, and the pleasant weather even at night makes the jacuzzis particularly enjoyable. It was a delightful experience to soak in the hot water during a drizzle, adding to the charm of the hotel, which is situated in the heart of the island.

While the hotel is relatively close to all major attractions, transportation is necessary, and it is advisable to book a taxi in advance, as they are typically around 15 minutes away. The staff at Royal Palms are extraordinarily friendly and went above and beyond to enhance our stay. Their exceptional service made our visit even more memorable.

All of the staff at the Royal Palm are amazing; they helped us to organize an excursion to North Seymour Island that we probably would not have considered, but ended up being one of the highlights of our trip. The weather in the hills during our stay was overcast, but was beautiful when we ventured to the pier. Maybe because of the time of year/weather, the pool and hottubs were really not usable (not clean or hot). The on-site cafe was fantastic. It was fun to see the tortoises that freely roam the property. My sister loved her relaxing massage (she is very picky, so this says a lot). One of the highlights of our stay was a 5-course dinner in the lava tunnel ~ DO NOT MISS IT.

Incredible food, excellent service and staff. The restaurant inside the tunnel of the property its amazing.

Beautiful, extensive property near the highlands of Santa Cruz. The villas are extremely comfortable and spacious. We were upgraded to stay in a two bedroom villa and it was pure luxury. Beautiful view over the vegetation down to the ocean. Bonus was the massive lava tunnel on the property.

Very peaceful , pretty and spacious!