Best Western Plus Columbia Inn

Hotels
•
Best Western Plus
8.4 (1646 reviews)
2904 Clark Ln , Columbia , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location near interstate, restaurants and shops
Friendly staff (notably Cortez) and generally good service
Strong breakfast offerings (multiple guests praise)
Spacious rooms and functioning in-room AC
Perceived good value/cheaper than booking apps
Cons:
Multiple reports of ants in rooms and breakfast area
Isolated poor customer service / booking response (large vehicle issue)
Some room issues: soft/uncomfortable mattress, clogged shower drain, AC odor
Inconsistent cleanliness across stays (hair in shower reported)

Categories

Cleanliness
5.5
Mixed reports: several guests praised that rooms were 'very clean', but multiple reviews report ants in rooms and breakfast area, hair in the shower, and lingering AC odors — indicating a notable cleanliness/maintenance problem.
Service
9
Generally positive staff interactions (multiple mentions of friendly staff, specifically Cortez who received high praise for breakfast service). There are isolated complaints about poor customer response (booking/vehicle issue, handling of ant problem), but overall staff friendliness and helpfulness was emphasized.
Location
9
Strong positive: repeatedly described as conveniently located right off the interstate, close to restaurants, shops and with easy highway access — ideal for a road-stop.
Room Quality
7.5
Mixed: several guests reported spacious, clean rooms with functioning AC and pleasant amenities (soap scent), but other guests noted uncomfortable/too-soft mattress, semi-clogged shower drain, and AC odor — uneven room experience.
Amenities
8.5
Decent amenities: indoor/outdoor features such as a pool (noted as appealing) and a breakfast program were mentioned. However, the breakfast area being affected by ants for some guests detracts from amenities consistency.
Value for Money
8.8
Perceived as good value by some guests (noted cheaper than apps and convenient for road travel) though a few service/cleanliness issues reduce the perceived value for those affected.
Food and Beverage
9.5
Very positive: multiple strong endorsements of the breakfast (one guest called it the 'best breakfast ever' and specifically praised an employee, Cortez). Several reviews in Spanish also noted excellent breakfast.
Overall Experience
9.4
Overall leans positive for many guests — pleasant stays, convenient location, good breakfast and friendly staff were commonly noted. However, significant negative reports (ants, isolated poor service/booking handling, some room issues) created variability across stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:32

Property Description

Modern Amenities and Convenient Services
Best Western Plus Columbia Inn boasts a range of modern amenities including a fitness centre, business centre, and free WiFi. Guests can also enjoy free private parking and a 24-hour front desk for added convenience.

Relaxation and Leisure Options
Unwind at the sun terrace or indulge in a soothing soak at the hotel's hot tub. The garden and shared lounge provide peaceful settings for relaxation after a day of exploring Columbia.

Comfortable Rooms with Essential Facilities
Each room at Best Western Plus Columbia Inn is equipped with a desk, flat-screen TV, and a private bathroom. The air conditioning and wardrobe add to the comfort of the stay.

Plan your stay at Best Western Plus Columbia Inn for a relaxing and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: COU

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 1646 reviews
Cleanliness: 5.5
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 8.5
Value for Money: 8.8
Food and Beverage: 9.5
Overall Experience: 9.4
P
pam • family_with_children • us
9
2026-10-31 • via Nuitee
W
Wallace • couple • us
7
2026-10-30 • via Nuitee
W
Wallace • couple • us
7
Cons:

Next to highway so its noisy

2026-10-30 • via Nuitee
R
Rebecca • solo_traveller • us
8
Nice stay overall and will go back again.
Pros:

Very clean and friendly staff. Very affordable too.

Cons:

Pillows could be upgraded and the shower didn’t have much pressure.

2026-10-29 • via Nuitee
K
Kelly • couple • us
9
2026-10-28 • via Nuitee
D
Donna • couple • us
7
Pros:

Location, price and breakfast.

2026-10-27 • via Nuitee
J
Jennifer • family_with_children • us
9
2026-10-26 • via Nuitee
E
Emily • solo_traveller • us
5
Pros:

Breakfast was good

Cons:

Room smelled bad, wasn’t fully cleaned while I was out

2026-10-26 • via Nuitee
J
Joyce • couple • us
9
Comfortable stay
Pros:

Our room was very clean and comfortable. We didn't eat breakfast here.

2026-10-26 • via Nuitee
D
David • couple • us
9
Good value.
Pros:

Very clean facility, very nice staff.

Cons:

Excessive highway noise at night.

2026-10-24 • via Nuitee
L
Larry • couple • us
8
2026-10-22 • via Nuitee
C
Christopher • couple • us
7
2026-10-21 • via Nuitee
B
Belinda • extended_group • us
8
Cons:

I prepaid on line and preregistration yet when we arrived their system was down so I had to fill out a form with all my information including my credit card information. The form was on the desk while the attendant input the information into the system and was available for customers in line to see it.

2026-10-21 • via Nuitee
E
Edwards • family_with_children • us
8
2026-10-19 • via Nuitee
B
Bonnie • solo_traveller • us
3
Nice enough hotel but…
Pros:

Extreme road noise
Swimming pool water extremely cold for an indoor pool. Child with another lady about 9 years old could not get up his courage to get all the way in. Do they not know the proper temp?

Cons:

See above

2026-10-15 • via Nuitee
P
Patrick • solo_traveller • us
6
I paid 400 a night to sleep in a room that smelled weird.
Pros:

It was good

Cons:

300 percent markup on the standard room price!

2026-10-12 • via Nuitee
• couple • nl
9
Erg goed verblijf
Pros:

Zwembad. Ontbijt was heerlijk. Erg vriendelijk personeel.

2026-10-11 • via Nuitee
V
Valley • couple • us
9
2026-10-10 • via Nuitee
S
Stephanie • couple • us
8
2026-10-09 • via Nuitee
J
Jayden • couple • us
1
Discriminatory and seemingly racist.
Cons:

Experienced discrimination as soon as I walked into the door at check in.

2026-10-09 • via Nuitee