Comfort Hotel Santos

Hotels
Comfort
9 (3986 reviews)
Av. Rei Alberto I, 177 e 181. Ponta da Praia , Santos , br

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Café da manhã
Localização
Equipe atenciosa
Conforto dos quartos
Cons:
Checkin demorado
Alguns problemas de limpeza
Preço elevado em relação a qualidade

Categories

Cleanliness
8.25
Several reviews mentioned cleanliness issues, with some rooms noted as dirty.
Service
9.75
Many reviews praised the attentiveness and friendliness of the staff.
Location
9.25
The location received consistent positive mentions for being convenient and excellent.
Room Quality
8.25
Overall satisfaction with room quality, though some specific complaints were noted.
Amenities
9.25
Amenities such as the breakfast and other features were frequently highlighted positively.
Value for Money
8.75
Mixed sentiments with some considering it expensive compared to offerings, but generally viewed as fair.
Food and Beverage
9.25
Food and beverage options were frequently appreciated, with good variety mentioned.
Overall Experience
9.25
Overall positive experiences were reported, contributing to a favorable impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 10:22

Property Description

Luxurious Amenities
Indulge in the outdoor pool, sun terrace, sauna, and fitness centre at Comfort Hotel Santos. Unwind with a drink at the bar after a day of exploring Santos.

Modern Rooms
Relax in rooms with flat-screen TVs, free WiFi, and private bathrooms with free toiletries and hair dryers. Choose rooms with sea or city views for a special touch.

Convenient Location
Explore Santos with ease as the hotel is located near popular attractions like Santos Aquarium and Praiamar Shopping Mall. With a 24-hour front desk, assistance is always at hand.

Experience comfort and convenience at Comfort Hotel Santos. Book now for an unforgettable stay.

Important information:

Please note that pets will only be accepted with their vaccination card and documents.
All rooms in this hotel are strictly nonsmoking.
Please note, guests must present the confirmation voucher upon check-in. Reservations must contain the guests first and last name.
According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents. We emphasize that the contracted daily rate covers a 24-hour period, with checkin from 2:00 PM and check out by 12:00 PM. The interval of up to 3 hours between guest departure and arrival is provided for in MTur Ordinance No. 28 and is intended exclusively for cleaning, sanitization, and tidying of the unit, ensuring the maintenance of our standard of excellence.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 3986 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
P
Pete solo_traveller us
7
2026-04-25 via Nuitee
S
Silvana solo_traveller br
7
Pros:

Localização e café da manhã

Cons:

Fiquei num pcd pois não me atentei que o preço mais em conta era p este quarto, não fica claro qdo mostra as opções. Toalhas muito velhas e secas

2026-04-24 via Nuitee
I
Iza Arno couple br
9
Ótima
Pros:

Quarto espaçoso, muito limpo e confortável

Cons:

Valor do frigobar muito altoe café da manhã muito cheio

2026-04-22 via Nuitee
A
Ana Cristina couple br
9
Pros:

Quarto confortável, excelente localização, café da manhã delicioso, ótimos funcionários

2026-04-22 via Nuitee
A
adriana solo_traveller br
6
Pode melhorar!
Pros:

A localização era perfeita para o motivo da viagem.
Funcionários atenciosos e disponíveis

Cons:

A comida (pratos pedidos a la carte) precisa melhorar: qualidade dos produtos (arroz e carne), e o preparo não pode misturar ingredientes utilizados para a elaboração de peixe e bovino.
Sugiro também realizar Detetizaçao periódica no hotel (formigas e pequenos insetos)

2026-04-22 via Nuitee
M
Martha Maria couple br
8
Foi ótima
Pros:

Atendimento, localização.

2026-04-22 via Nuitee
A
Ana Cristina couple br
9
Pros:

Ótima localização, quarto confortável, delicioso café da manhã, funcionários educados e prestativos

2026-04-22 via Nuitee
A
Ana couple br
10
Boa
Pros:

Conforto e a localização para o Meu evento

Cons:

Melhorar a limpeza

2026-04-21 via Nuitee
A
andrade couple br
10
Ótima
Pros:

Limpeza

2026-04-21 via Nuitee
C
Cristiane solo_traveller br
8
Pros:

.

Cons:

.

2026-04-18 via Nuitee
R
Rosângela solo_traveller br
7
2026-04-18 via Nuitee
A
ANDREA solo_traveller br
7
2026-04-18 via Nuitee
L
LIGIA solo_traveller br
9
2026-04-16 via Nuitee
T
Tatiane Cristina solo_traveller br
10
2026-04-16 via Nuitee
C
Cleide Inês Cadalço extended_group br
6
Praticidade de localização.
Pros:

1. Localização
2. Atendimento do manobrista, muito solicito e pró-ativo

Cons:

1. Foi solicitado, tanto pelo site da Booking quanto no check-in feito pessoalmente, opção de café da manhã sem glúten. Não havia nenhuma opção além de tapioca e omelete feito na hora, porém o horário que deveria iniciar às 7h não foi cumprido, a cozinheira se atrasou e não havia mais ninguém para fazer. Não houve comunicação a respeito da solicitação para a cozinha. Somado a isso, no chack-out expliquei o ocorrido para a atendente do balcão e ela simplesmente me informava que não aparecia nada "na tela" para ela, embora eu tivesse feito a solicitação pessoalmente.

2. A água da torneira do banheiro estava completamente destemperda, extremamente quente, Bem como a do chuveiro.

3. Solicitei a Nota Fiscal e ainda não recebi.

2026-04-16 via Nuitee
R
Rodrigo family_with_children br
10
2026-04-15 via Nuitee
D
Diliene Coelho solo_traveller br
8
2026-04-15 via Nuitee
R
Rachel Bueno de couple br
8
Pros:

Bem localizado

Cons:

Cheiro de mofo no ar-condicionado. Ao desligar a abrir a janela, melhorou

2026-04-15 via Nuitee
C
Carlos solo_traveller br
10
Pros:

Conforto

2026-04-15 via Nuitee
G
Gabriel solo_traveller cr
8
Pros:

Na

Cons:

Na

2026-04-14 via Nuitee