Comfort Hotel Santos

Hotels
•
Comfort
9 (3846 reviews)
Av. Rei Alberto I, 177 e 181. Ponta da Praia , Santos , br

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Café da manhã
Localização
Equipe atenciosa
Conforto dos quartos
Cons:
Checkin demorado
Alguns problemas de limpeza
Preço elevado em relação a qualidade

Categories

Cleanliness
8.25
Several reviews mentioned cleanliness issues, with some rooms noted as dirty.
Service
9.75
Many reviews praised the attentiveness and friendliness of the staff.
Location
9.25
The location received consistent positive mentions for being convenient and excellent.
Room Quality
8.25
Overall satisfaction with room quality, though some specific complaints were noted.
Amenities
9.25
Amenities such as the breakfast and other features were frequently highlighted positively.
Value for Money
8.75
Mixed sentiments with some considering it expensive compared to offerings, but generally viewed as fair.
Food and Beverage
9.25
Food and beverage options were frequently appreciated, with good variety mentioned.
Overall Experience
9.25
Overall positive experiences were reported, contributing to a favorable impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 10:22

Property Description

Luxurious Amenities
Indulge in the outdoor pool, sun terrace, sauna, and fitness centre at Comfort Hotel Santos. Unwind with a drink at the bar after a day of exploring Santos.

Modern Rooms
Relax in rooms with flat-screen TVs, free WiFi, and private bathrooms with free toiletries and hair dryers. Choose rooms with sea or city views for a special touch.

Convenient Location
Explore Santos with ease as the hotel is located near popular attractions like Santos Aquarium and Praiamar Shopping Mall. With a 24-hour front desk, assistance is always at hand.

Experience comfort and convenience at Comfort Hotel Santos. Book now for an unforgettable stay.

Important information:

Please note that pets will only be accepted with their vaccination card and documents.
All rooms in this hotel are strictly nonsmoking.
Please note, guests must present the confirmation voucher upon check-in. Reservations must contain the guests first and last name.
According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents. We emphasize that the contracted daily rate covers a 24-hour period, with checkin from 2:00 PM and check out by 12:00 PM. The interval of up to 3 hours between guest departure and arrival is provided for in MTur Ordinance No. 28 and is intended exclusively for cleaning, sanitization, and tidying of the unit, ensuring the maintenance of our standard of excellence.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 3846 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
V
Vania • couple • br
9
Boa opção com conforto e localização
Pros:

Tudo ótimo em bom local na cidade , perto das praias e calçadão

2026-04-05 • via Nuitee
T
Therese • couple • us
7
No
Pros:

Clean and nice staff

Cons:

It was in N area that was not very accessible

2026-04-03 • via Nuitee
P
Pilar • family_with_children • pt
7
Pros:

Pequeno almoço

Cons:

Porta do chuveiro não fechava

2026-04-02 • via Nuitee
M
Marcelo • family_with_children • br
4
2026-04-02 • via Nuitee
C
Carlo Cesar • solo_traveller • br
9
2026-04-02 • via Nuitee
C
Clarissa • couple • br
7
Pros:

Fico no Confort a anos. Amo a localização e a estrutura do hotel .

Cons:

Nessa minha última hospedagem fiquei bem decepcionada com a limpeza do quarto e com a qualidade do cafe da manhã. O quarto estava sujo, não parecia ter sido limpo. Quanto o cafe, a qualidade caiu muito . O pão de queijo servido de queijo não tinha nada.

2026-03-31 • via Nuitee
C
Cristina • couple • br
8
2026-03-30 • via Nuitee
A
Andre Issao • couple • br
7
Boa localização. Cheiro de mofo no quarto.
Pros:

Localização. Vista. Atendimento.

Cons:

Cheiro de mofo no quarto. Café da manhã muito cheio, principalmente no domingo, sendo difícil achar mesa disponível.

2026-03-30 • via Nuitee
C
Caline • couple • br
8
2026-03-30 • via Nuitee
B
Biserka • family_with_children • br
10
Pros:

Mto limpo e cheiroso. Banho mto bom. Café da manhã completo, com opções regionais mto gostososas. Funcionários atentos e simpáticos.
Super recomendo

Cons:

As toalhas do banheiro poderiam ser melhores

2026-03-29 • via Nuitee
C
CESAR AUGUSTUS • couple • br
9
Excelente.
2026-03-28 • via Nuitee
D
Dearaujo • solo_traveller • br
9
2026-03-27 • via Nuitee
W
Wanessa • extended_group • br
6
A localização foi otima para o evento que participei, porem o quarto deixou a desejar na manutenção.
Pros:

amei a maquina de suco que a gente se servia, as meninas que fizeram nosso check in foram extremamente simpaticas e divertidas. A equipe de manobristas era ótimo também. Pessoas divertidas, de bem com a vida, educadas

Cons:

o quarto tinha sujeiras antigas, como abajur encardido. Falta de manutenção

2026-03-23 • via Nuitee
E
Enéias • couple • br
9
2026-03-23 • via Nuitee
L
luiz kazunori • couple • br
10
2026-03-22 • via Nuitee
F
Fabio • solo_traveller • br
7
Satisfatória
Pros:

Gostei do chuveiro

Cons:

Não tem nada que eu não tenha gostado

2026-03-22 • via Nuitee
T
Thales • family_with_children • gb
8
Pros:

quarto super confortavel e cafe da amanha muito bom!

Cons:

tem uma construcao gigante na frente do hotel, bem barulhenta logo cedo, e que tirou a vista dos apartamentos mais altos

2026-03-22 • via Nuitee
C
Cida • family_with_children • br
7
Acomodações dentro nosso esperado
Cons:

Recepção com atendimento muito confuso, funcionários mal informados e que demonstraram não conhecer adequadamente os procedimentos.

A recepcionista demorou bastante para localizar minhas reservas (eram três quartos de casal e um superior), todos já garantidos no cartão de crédito. Posteriormente, outra recepcionista assumiu o atendimento; embora mais preparada, também não demonstrou preocupação em nos acomodar no mesmo andar.

Fiquei no quarto 909, enquanto meus familiares foram acomodados no 7º andar, o que dificultou o acesso entre nós. Estávamos em um grupo de quatro adultos e três crianças (duas de 11 anos e um bebê), o que tornava essa proximidade ainda mais necessária.

No momento do check-out, fomos surpreendidos com a cobrança adicional de R$ 100,00 em um dos quartos de casal, mesmo havendo disponibilidade para acomodar mais adultos conforme a própria reserva.

Enfim, ficou a sensação de falta de atenção e cuidado com o cliente.

2026-03-22 • via Nuitee
R
rodrigo • family_with_children • br
6
2026-03-21 • via Nuitee
C
Carlos • couple • br
7
2026-03-21 • via Nuitee