Comfort Hotel Santos

Hotels
•
Comfort
9 (3846 reviews)
Av. Rei Alberto I, 177 e 181. Ponta da Praia , Santos , br

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Café da manhã
Localização
Equipe atenciosa
Conforto dos quartos
Cons:
Checkin demorado
Alguns problemas de limpeza
Preço elevado em relação a qualidade

Categories

Cleanliness
8.25
Several reviews mentioned cleanliness issues, with some rooms noted as dirty.
Service
9.75
Many reviews praised the attentiveness and friendliness of the staff.
Location
9.25
The location received consistent positive mentions for being convenient and excellent.
Room Quality
8.25
Overall satisfaction with room quality, though some specific complaints were noted.
Amenities
9.25
Amenities such as the breakfast and other features were frequently highlighted positively.
Value for Money
8.75
Mixed sentiments with some considering it expensive compared to offerings, but generally viewed as fair.
Food and Beverage
9.25
Food and beverage options were frequently appreciated, with good variety mentioned.
Overall Experience
9.25
Overall positive experiences were reported, contributing to a favorable impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 10:22

Property Description

Luxurious Amenities
Indulge in the outdoor pool, sun terrace, sauna, and fitness centre at Comfort Hotel Santos. Unwind with a drink at the bar after a day of exploring Santos.

Modern Rooms
Relax in rooms with flat-screen TVs, free WiFi, and private bathrooms with free toiletries and hair dryers. Choose rooms with sea or city views for a special touch.

Convenient Location
Explore Santos with ease as the hotel is located near popular attractions like Santos Aquarium and Praiamar Shopping Mall. With a 24-hour front desk, assistance is always at hand.

Experience comfort and convenience at Comfort Hotel Santos. Book now for an unforgettable stay.

Important information:

Please note that pets will only be accepted with their vaccination card and documents.
All rooms in this hotel are strictly nonsmoking.
Please note, guests must present the confirmation voucher upon check-in. Reservations must contain the guests first and last name.
According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents. We emphasize that the contracted daily rate covers a 24-hour period, with checkin from 2:00 PM and check out by 12:00 PM. The interval of up to 3 hours between guest departure and arrival is provided for in MTur Ordinance No. 28 and is intended exclusively for cleaning, sanitization, and tidying of the unit, ensuring the maintenance of our standard of excellence.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 3846 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
R
Raul • family_with_children • br
9
2026-03-07 • via Nuitee
S
Samuel • family_with_children • br
10
Boa
Pros:

Localização e limpeza

Cons:

Achei a academia um pouco simples

2026-03-04 • via Nuitee
D
Daiana Kelly • family_with_children • br
9
Maravilhosa, voltarei mais vezes.
Pros:

Funcionários prestativos e educados, limpeza no geral boa, bom café da manhã, bom chuveiro e boas amenities.

Cons:

Valéria dar uma reformulada em alguns itens do quarto e do banheiro para parecer mais novo.

2026-03-02 • via Nuitee
A
Alexander • couple • br
8
Excelente localização.
Pros:

Equipe da recepção muito atenciosa no momento do checkin e checkout tbm.
Equipe do bar (Hideout) boa. Boas opções de petiscos e drinks também!

Cons:

Odor do quarto! Pelas janelas terem pouca abertura, o quarto acaba tendo um cheiro forte de "fechado" (mofo).
Banheiro sem janela e a ventuinha não estava funcionando.
Torneira da ducha não estava 100%! Qto mais água fria se abria, menor volume de água saia. Para sair mais água precisava virar mais a torneira para o lado do "quente" o que era inviável pela temperatura da água!

2026-03-02 • via Nuitee
L
Luan • couple • br
9
2026-03-02 • via Nuitee
E
Eryca • family_with_children • br
7
2026-03-02 • via Nuitee
G
Giselli • couple • br
10
Tudo muito bom!
Pros:

Melhor hotel que eu já me hospedei em Santos. Excelente localização, infraestrutura e serviço.

Cons:

Nada.

2026-03-02 • via Nuitee
J
Jose Ricardo Peirão • extended_group • br
8
Bom hotel
Pros:

Localização

2026-03-02 • via Nuitee
T
Tatiane • couple • br
8
Pros:

Ótimo hotel, excelente para quem vai sair nos cruzeiros.

2026-03-01 • via Nuitee
C
Cristiane • family_with_children • br
10
2026-02-26 • via Nuitee
A
Alana • family_with_children • br
10
2026-02-24 • via Nuitee
M
Márcio Ricardo • solo_traveller • br
9
2026-02-24 • via Nuitee
E
Elaine B Silva • extended_group • br
8
Boa, porém preço elevado
Pros:

Café e localização boa

Cons:

O preço poderia ser mais acessível

2026-02-23 • via Nuitee
R
ronan • family_with_children • br
10
2026-02-23 • via Nuitee
L
Leticia • family_with_children • br
10
Pros:

Quarto muito confortável e organizado.

2026-02-22 • via Nuitee
L
Leticia • family_with_children • br
10
Pros:

Hospedagem impecável e muito confortável.

2026-02-22 • via Nuitee
J
JANE FERNANDA • couple • br
10
Excelente estadia.
Pros:

Da localização e do atendimento da recepção muito eficientes.

Cons:

A sala de jogos, poderia ser mais organizada.

2026-02-22 • via Nuitee
C
Ciprian • solo_traveller • ro
10
2026-02-22 • via Nuitee
1
137tarunk • Business • Visakhapatnam, Visakhapatnam District, Andhra Pradesh
10
Good
Pros:

Lenandro Good receiving and good hospitality

2026-02-19 • via Tripadvisor
Y
ysung2026 • Business
10
Excellent at his job
Pros:

Very good service and friendly
- Bruno

2026-02-17 • via Tripadvisor