Bear Mount Inn & Suites

Hotels
4.9 (1488 reviews)
4112 Parkway , Pigeon Forge , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Hot tub/Jacuzzi
Non-smoking throughout
Outdoor furniture
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Dirty rooms
Inconsistent service
Bugs present
Poor maintenance

Categories

Cleanliness
2.11
Numerous reports of dirtiness, mold, and bugs.
Service
6.08
Staff was friendly, but service inconsistencies.
Location
8.12
Many reviews highlight the good location.
Room Quality
3.07
Rooms reported as dirty, outdated, and poorly maintained.
Amenities
4.6
Basic amenities but often not in working order.
Value for Money
5.06
Cheap rates reflect the quality received.
Food and Beverage
5.11
No specific feedback on food or beverage options.
Overall Experience
5.08
General dissatisfaction, with some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:27

Property Description

Convenient Location
Situated just 4.8 km from the thrilling Dollywood theme park, Bear Mount Inn & Suites in Pigeon Forge offers pet-friendly rooms with free WiFi and an inviting outdoor pool. Perfect for families and travelers looking for both fun and relaxation.

Comfortable Accommodations
Each room features a flat-screen cable TV, desk, and private bathroom, with some rooms also including a convenient microwave and refrigerator. For those needing extra space, multi-bedroom suites are available for a more homely feel.

Convenient Amenities
Guests can enjoy copy and fax services, along with access to a nearby bike path for outdoor enthusiasts. With free parking on site, exploring nearby attractions like Great Smoky Mountains National Park and Gatlinburg is a breeze.

Ready to make unforgettable memories in Pigeon Forge? Book your stay at Bear Mount Inn & Suites today!

Important information:

An over night bell is available at the office door for 24-hour check-in. Contact hotel directly to make arrangements for check-in outside normal check-in hours.

There are ramps and stairs to access the upper floors.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

4.9
Based on 1488 reviews
Cleanliness: 2.11
Service: 6.08
Location: 8.12
Room Quality: 3.07
Amenities: 4.6
Value for Money: 5.06
Food and Beverage: 5.11
Overall Experience: 5.08
C
Chelsea family_with_children us
5
2026-02-11 via Nuitee
family_with_children us
6
2026-01-17 via Nuitee
F
felicia family_with_children us
1
Pros:

Well they didn't have breakfast at all

Cons:

Well the room could have been better could have been clean It had cockroaches so it was not clean at all and I go to ask for my refund back and they wouldn't give me my refund back so I didn't like it there

2026-01-15 via Nuitee
J
Joyce family_with_children us
9
Pros:

Staff ( Rachel)was great went above and beyond to help make us comfortable

Cons:

Toilet wobbly and sink sliw to drain. Bed uncomfortable

2026-01-05 via Nuitee
J
Jennifer family_with_children us
1
They have roaches don’t stay here
Cons:

They knew they have roaches and refused to refund my money

2026-01-04 via Nuitee
V
Vorase couple us
1
Should be shut down. Bedbugs and dirty.
Pros:

Dirty, bedbugs, clogged sink for 2 days, management unfriendly, dirty and stained sheets, very bad

2026-01-04 via Nuitee
J
Jose family_with_children us
1
2026-01-01 via Nuitee
T
Terry family_with_children us
1
Pros:

Nothing

Cons:

The room was very dirty the staff was dirty we had to keep asking for clean towels sometimes we would get them sometimes we wouldn't they were roach bugs in the room it was just very nasty

2025-12-31 via Nuitee
J
John family_with_children us
9
Pros:

The location and price

Cons:

Can use some updates, it was clean

2025-12-22 via Nuitee
K
Kemiah extended_group us
1
Pros:

Nothing

Cons:

Staff was horrible and the rooms are infested with roaches

2025-12-19 via Nuitee
M
Miguel family_with_children us
4
Pros:

Cheap and the lady at the front desk was very nice, other than that the hotel is what you pay for I mean it’s cheap for a reason

2025-12-10 via Nuitee
S
Shelia couple us
1
Dont stay here!!!!
Pros:

Close to everything.

Cons:

We got a room that looked nothing like the pics online. It was dirty, stains on bed, NO heat, no towels, mold around windows and by bathroom walls. We had a pet, small dog - which I told them about but wasn't charged for it so my husband went to make sure they knew and paid the pet fee. I called booking.com and they said they would reimburse us if the problem wasn't solved. Booking.com was great and friendly, repeatedly apologized. They contacted the hotel for us, the lady came out and when we told her all the issues with the room, she said the 1st floor rooms are for pets (explanation for the bad room) but said they didn't know we had a pet in the first place. They offered to clean the room but that was NOT going to fix all the problems, so I asked for a refund but they dont do refunds but offered a better room on the 2nd floor, this room looked like the photos online... it was better BUT the mold on the windows and baseboards were awful. This place needs to be shut down. and they call this an Inn and Suites????

2025-12-10 via Nuitee
K
Khadka extended_group us
4
Not what we expected as per the reviews. Was one of the worst experience from the trip to smokey mountain.
Pros:

Location

Cons:

Not maintained properly, the first room they gave us was like an abandoned room, bedsheet had stains, even towel had stains, the room was smelling so bad that I felt nauseous. Later after complaining they shifted us to a little better room.

2025-12-03 via Nuitee
family_with_children us
6
2025-12-03 via Nuitee
J
Junior family_with_children us
9
Pros:

Location and staff

Cons:

Hot water did really work

2025-11-29 via Nuitee
L
Ledford family_with_children us
9
2025-11-29 via Nuitee
W
Weese couple us
3
Pay for what you get
Pros:

Host was very nice and accommodating. Price was good and location ok.

Cons:

I wish that I could have seen the condition of the hotel before booking. Rooms outdated, bugs all around. Air/heating system very loud to point of not sleeping. For just a place to crash, it was ok.

2025-11-29 via Nuitee
J
Jason couple us
1
Disgusting
Cons:

There was mold in the bathroom around the fan. The bathroom door hinge was coming out of the wall. The sinks were broken. There were roaches. The bedding was stained as well as the towels. The floors and bathroom were very dirty. I cleaned everything just to be able to endure it. We will not be back.

2025-11-28 via Nuitee
P
Prichard extended_group us
1
Did not stay was so nasty
2025-11-27 via Nuitee
E
Elizabeth couple us
1
Pros:

Nothing

Cons:

Roaches

2025-11-17 via Nuitee