Staybridge Suites Austin North - Parmer Lane, an IHG Hotel

Hotels
•
Staybridge Suites
9 (262 reviews)
13000 NIH 35 Service Road , Austin , US
+18774242449
[email protected]

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Free
Children allowed
Pets allowed

Facilities

Shopping on site
Front desk (limited hours)
Express check-in
Free wired internet
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Japanese garden
Swimming nearby
See all facilities

Review Highlights

Pros:
Clean rooms and well-maintained property
Friendly and accommodating staff (many mentions)
Spacious rooms and comfortable beds
Convenient location near attractions
Good amenities: pool, gym, free laundry, kitchenette
Pet friendly
Free breakfast generally well-received
Good value for money
Cons:
Some reports of rude staff and poor management
Incidents of people smoking weed at the pool and inadequate staff response
Billing error charging pet despite prepaid reservation
Occasional long wait at check-in
At least one report of poor/absent WiFi and one report of unpleasant room humidity/AC placement
Mixed feedback on breakfast from a minority of guests

Categories

Cleanliness
9.5
Multiple reviews praise clean rooms and well-maintained property; several guests explicitly say the room was very clean.
Service
8.5
Many mentions of friendly, accommodating and helpful staff, but several reports of rude staff, poor management, billing errors and slow/no action on guest complaints lower this score.
Location
9.5
Frequently described as conveniently close to attractions and safe/quiet — several guests cited proximity as a positive.
Room Quality
9
Rooms described as spacious, comfortable beds and well equipped (kitchenette); one report of a humid/poorly placed AC causing discomfort.
Amenities
9
Pool, gym, basketball court and free laundry repeatedly mentioned positively; pool area had reported enforcement issues (smoking) but amenities themselves are strong.
Value for Money
9
Guests frequently note good value for a budget-friendly property and willingness to return; a few negative operational issues did not dominate value perception.
Food and Beverage
8.5
Breakfast is often called good or great, though a few guests complained the breakfast was awful — mixed but generally positive.
Overall Experience
9
Majority of stays described as great, superb or wonderful with repeat-stay intent, though isolated safety and service incidents tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodation
Staybridge Suites Austin North offers pet-friendly accommodation with free WiFi and a year-round outdoor pool. Each room is equipped with a flat-screen TV, private bathroom, complimentary toiletries, and a hair dryer for your comfort.

Evening Reception and Front Desk Service
Enjoy the evening reception on select days and the convenience of a 24-hour front desk during your stay at Austin North Staybridge Suites. The attentive staff is always ready to assist you.

Convenient Location
Located just 18 km from Austin, with nearby attractions like Round Rock and Del Valle, Staybridge Suites Austin North provides easy access to explore the area. The hotel is also close to Bergstrom Airport for convenient travel arrangements.

Book your stay at Staybridge Suites Austin North for a memorable experience!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 262 reviews
Cleanliness: 9.5
Service: 8.5
Location: 9.5
Room Quality: 9
Amenities: 9
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
G
Gabby • family
10
Pros:

Seamless check in and their staff is so kind. Also, very close proximity to various attractions. The room was clean and super spacious; well equipped with everything you could possibly need. Plus, I love their attention to detail they designed tissue paper into a mini ghost, so cute. Overall, a great experience! Love that they’re pet friendly.

2025-10-09 • via Nuitee
A
Angie
10
Pros:

The hotel room was very comfortable. Bed was comfy, pillows were great, kitchenette was perfect and food was pretty good. I would highly recommend this location for the north Austin area!

2025-09-21 • via Nuitee
A
AMY
10
Pros:

Clean

2025-09-21 • via Nuitee
I
Ian
10
Pros:

Quick stay but very accommodating property and staff! Would gladly stay again!

2025-09-05 • via Nuitee
E
Emiliano
4
Pros:

My cats was accidentally charged for room and tax despite it being a prepaid reservation. I need attention to this matter asap.

2025-08-24 • via Nuitee
D
Daughtry • family
10
Pros:

Excellent

2025-08-06 • via Nuitee
D
Daughtry • family
10
Pros:

Excellent

2025-08-06 • via Nuitee
D
Daughtry • family
10
Pros:

Great

2025-08-06 • via Nuitee
A
Aneatra • family
10
Pros:

Great

2025-08-06 • via Nuitee
D
Daughtry • family
10
Pros:

Great

2025-08-06 • via Nuitee
D
Daughtry • family
10
Pros:

Awsome

2025-08-06 • via Nuitee
D
Daughtry
10
Pros:

Awsome

2025-08-06 • via Nuitee
A
Aneatra • family
10
Pros:

Awsome

2025-08-02 • via Nuitee
A
Ana Cristina
6
Pros:

Long wait for check in

2025-08-01 • via Nuitee
V
Verified traveler
10
Great place to stay!
Pros:

Wonderful stay! Clean place and super friendly staff!!

2025-07-26 • via Nuitee
S
Sunnie • family with young children • us
9
Superb
Pros:

We loved everything. The staff was incredibly friendly and the room was very clean.

Cons:

There was nothing we didn’t like.

2025-07-23 • via Nuitee
W
Wayne • family_with_children
10
Pros:

It was nice and having enough room for the family was a huge plus.

2025-07-20 • via Nuitee
A
Abigail
2
Pros:

The staff was really rude and very disrespectful.

2025-07-18 • via Nuitee
S
Sujit Tilakraj
6
Pros:

Poor management

2025-07-14 • via Nuitee
H
Hector • family with young children • us
10
Exceptional
2025-07-13 • via Nuitee