Holiday Inn Cleveland Clinic by IHG

The convenience of this property being so close to the Clinic is wonderful. Staff and amenities make for a comfortable stay for family attending to loved ones at the Clinic.

They make us feel like home when we’re there . Very friendly / valet parking making like so much easier.

The rates are very reasonable, especially when you have a family member recovering from a serious medical condition at Cleveland Clinic and you live 6 1/2 hours away. The rooms are clean, the staff is friendly, the bus to the clinic is very convenient and the restaurant food is good and reasonably priced with an upbeat atmosphere.

Convenient to the Cleveland Clinic and a bargain compared to other hotels. Only a couple of concerns. Staff seem to not be motivated. First night there visited the Sauna. A couple were there drinking beer from glass bottles in the pool area. I asked them to not do that and they complied after a few minutes. Two staff members were in and out of the pool area during the same time and said nothing. 2nd issue was at the breakfast buffet. I placed the ladle for the gravy back into the gravy pan. The chef was there and said “put the ladle in the bowl.” Did not say “please”. Okay, not to be a badass but that was not what I expected. Third problem was that I ordered coffee for my wife. Waitress in la la land never brought it and only asked me after I was halfway through breakfast if I wanted coffee. ??

Staff motivation is low. Not sure why they don’t like working there, but not what I expected. BTW, I’m a Gold member. Loyalty counts but it works both ways.

Lovely hotel. Clean, great restaurant and the staff is excellent, friendly and on point

Clean

For Cleveland Clinic Patients going through everything we are going through the hotel is nice to be close but the charge is outrageous.

Walkable to Cleveland Clinic. Also van access to clinic. We enjoyed food from hotel restaurant

This was an unexpected stay due to emergency medical care at the Cleveland Clinic. The hotel staff were wonderful. The room was clean. Amenities such as a shower chair were readily available upon request. We did not use the valet service while here yet one of their staff even offered to help me obtain my car from the JJ garage during his break as I was with my husband who had recently had massive strokes and had spent a week in the hospital. Shuttle service to the hospital was prompt and courteous. The restaurant in the hotel was a little slow but it was probably because I seemed to always be in a rush while there. In retrospect, they were very kind and the food was delicious. I would highly recommend this hotel and have already scheduled repeat stays myself.

Jeremy at the front desk always makes us feel welcome and valued, as does the younger woman who was there but I don’t know her name.
Rajah, who cleans rooms on the 9th floor is caring and accommodating. I wish I’d had time to visit with her and learn more about Moroccan culture.
I appreciate the pool and the building engineer who takes care of it. I didn’t get his name.
The older woman who sweeps the floors in the lobby works very hard and should be acknowledged for her work. It is not easy to sweep at our age.
Since many of your guests are patients, elderly, or have physical disabilities and limitations it would be a better use of your Human Resources to designate some on the valet parking staff to offer assistance. Generally they stand around socializing with each other or texting and ignoring guests unless we interrupt them.
It would also be helpful to provide free handicapped parking. There are only 3 spots. In 7 days, we were never able to get a spot.
The music Wednesday evening was really good, but the quality and variety of food in the restaurant is not on par with other places. After one meal, we avoided it.
The “suite” we had wasn’t really a suite like they have at other hotels such as the International Suites hotel on the corner a block away. I had expected a separate living/kitchen area, but it was still serviceable with a sink, a microwave, a fridge with a small freezer, a Keurig and the room felt spacious. It was especially nice to have a freezer for ice packs after surgery.
All in all the experience of having to have surgery at the Cleveland Clinic was made better by staying at the Holiday Inn, especially because of the pool.

Fantastic hotel with professional staff. Had a very quiet extended business stay and really enjoyed my time. Easy walk to Cleveland hospitals, campus, museum of art. Highly recommend.

Fantastic experience great hospitality, cleanliness of the hotel was superb. Easy access to and great service.

great location service was excellent rooms woren and need a remodel resturant is overpriced and not very good will not eat there again

Was clean and quiet. The mattresses in the room need replacement. Could not get any sleep.

Consistent with the quality I have come to expect with Holiday Inn Express. One difference is that they charge for breakfast at this one. Great for those traveling to the Cleveland Clinic because the shuttle and close proximity.

Comfortable beds, good HVAC and lively lobby, bar and restaurant. Helpful staff.