Hotel Emma at Pearl on the Riverwalk

Hotels
9.6 (99 reviews)
136 East Grayson , San Antonio , us
+1 210-448-8300

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful facility
Great location
Outstanding service
Excellent food
Cons:
Loud at night
Bed bug bites
Value for money concerns

Categories

Cleanliness
8.4
Mention of bed bug bites and a disappointing hotel environment.
Service
10
Staff were consistently described as friendly and helpful.
Location
10
Exceptional location in the heart of San Antonio, near lively surroundings.
Room Quality
10
Rooms were noted to be beautiful and well-appointed.
Amenities
10
Outstanding food choices and services available all day.
Value for Money
8.4
Some guests felt the hotel did not justify its high prices.
Food and Beverage
10
Great experience at the hotel bar and high-quality food services.
Overall Experience
10
Overall strong positive sentiment with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:02

Property Description

Luxurious Amenities

Featuring free WiFi and a year-round outdoor pool, our hotel offers a luxurious stay just 2.1 km from The Alamo. Relax on the sun terrace, stay active in the fitness centre, and unwind with a drink at our onsite bar. Private parking is available for your convenience.

Elegant Rooms

All rooms boast a 48" flat-screen TV, with some offering a private terrace overlooking the San Antonio River or the city. Enjoy the comfort of a private bathroom with a shower, plush bath robes, and slippers during your stay.

Gourmet Dining and Entertainment

Indulge in a farm-to-table menu at Supper, explore local goods at Larder, and sip on craft beer and cocktails at Sternewirth. With golfing, cycling, a library, and free bicycle use, there's something for everyone at our hotel.

Book now for an unforgettable experience at our riverside retreat.

Important information:

Guests must be 21 years of age to check in. Credit card authorization is required upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Guest Reviews

9.6
Based on 99 reviews
Cleanliness: 8.4
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 8.4
Food and Beverage: 10
Overall Experience: 10
E
Erika • couple • mx
10
2026-07-21 • via Nuitee
J
jill • solo_traveller • us
10
Hotel Emma is a magnificent, do-not-miss destination in San Antonio!
Pros:

Staff was exceptionally kind and thoughtful. Petra the head concierge went out of her way to make my stay special. Michael the hotel car driver was also extremely kind and his service was great! the entire hotel is architecturally stunning. Location in the pearl district was perfect!

Cons:

Personally, although the available coffee-on-request service was interesting, I would really have liked a coffee service in room (or even a hot kettle with coffee/tea options) for those late night or very early morning "needs".

2026-07-19 • via Nuitee
P
Paul • family_with_children • gb
10
2026-07-11 • via Nuitee
A
Alexander • family_with_children • at
10
2026-07-07 • via Nuitee
A
Angela • solo_traveller • us
5
I will never be back
Cons:

They put me in a room next to a World Cup watching party that went late with loud music. The risotto was awful--tasted like stomach acid. The bottled water did not taste good. When I checked out I have never NOT been asked "how was your stay"?

2026-07-03 • via Nuitee
B
Bi • couple • sg
10
这家酒店是住过的旧楼宇及厂房改造最成功的酒店，令人难忘
Pros:

酒店以非常独特的方式将优雅与工业风完美融合，是一所活生生的设计博物馆。酒店员工训练有素，每一个都给予客人宾至如归的感受。

2026-06-26 • via Nuitee
I
Igor • family_with_children • hr
10
Beautiful hotel at a beautiful location.
Pros:

Beautiful hotel at a beautiful location. Staff was excellent!

Cons:

Service at the pool could be better. Also, the pool was very cold.

2026-06-23 • via Nuitee
I
Ilona • solo_traveller • us
10
I had a wonderful time at Hotel Emma and plan to go back for another hotel stay in the future.
Pros:

Everything.
Spacious, friendly, helpful staff and very clean.

Cons:

There is nothing I did not like

2026-05-30 • via Nuitee
K
Katie • couple • us
10
2026-05-18 • via Nuitee
M
Mike • couple • us
1
2026-05-12 • via Nuitee
S
shu • couple • jp
7
2026-04-30 • via Nuitee
R
Robert • couple • gb
10
2026-04-13 • via Nuitee
A
Amanda • extended_group • us
10
2026-04-07 • via Nuitee
S
Shelley • family_with_children • us
10
2026-03-31 • via Nuitee
S
Sharon • couple • us
10
2026-03-27 • via Nuitee
J
Jeff • couple • us
9
2026-03-22 • via Nuitee
W
William • couple • us
9
2026-03-21 • via Nuitee
T
timi • extended_group • ca
10
2026-02-27 • via Nuitee
Z
Zaylorens • solo_traveller • us
10
2026-01-12 • via Nuitee
J
JOSE • couple • mx
8
A must-stay in San Antonio if you love great food, quaint hotels and design.
Pros:

Great location. Stunning design and ambience. Incredible attention to every detail by the interior designers. One of the most beautiful hotels I have stayed in the US. And the service is great. All staff was welcoming, proactive and kind.

Cons:

Kids everywhere: in the Library, at the Bar (even in the evening). No adult-exclusive areas to enjoy if you are trying to read, disconnect or enjoy a cocktail.

2026-01-06 • via Nuitee