Chateau Suites

Hotels
5.7 (443 reviews)
2522 W Main St , Norristown , US
+1 215-747-1014

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Private parking

Review Highlights

Pros:
Location convenience
Some staff friendliness
Cons:
Dirty rooms
Unhelpful staff
Uncomfortable bedding

Categories

Cleanliness
2.69
Multiple reviews mention cleanliness issues with dirty rooms and unpleasant odors.
Service
6.66
Staff were reported as unhelpful, but a few comments suggested standard service quality.
Location
7.7
Positive remarks about convenient locations and proximity to events.
Room Quality
4.65
Several reviews describe dated rooms with uncomfortable beds.
Amenities
6.68
Some amenities like the elevator and ice machine were mentioned as not working or dated.
Value for Money
6.14
A few guests felt the price was justified for basic accommodations but overall not worth the price.
Food and Beverage
5.89
Not specifically mentioned; assumed standard quality.
Overall Experience
5.16
Overall negative experience noted in multiple reviews but some level of satisfaction with certain aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:48

Property Description

Luxurious Accommodation
Chateau Suites, located in Norristown, offers a luxurious stay just 28 km from Mann Center for Performing Arts. The hotel boasts free WiFi, free parking, and spacious family rooms for a comfortable stay.

Modern Amenities
Each unit at Chateau Suites features a flat-screen TV, safety deposit box, and a private bathroom with a hairdryer. With attention to detail and cozy bed linens, guests can unwind in style.

Convenient Location
Situated near Philadelphia's top attractions like Philadelphia Zoo and Temple University, Chateau Suites is the perfect base for exploring the city. Plus, with Philadelphia International Airport just 43 km away, travel convenience is guaranteed.

Ready to experience luxury and convenience at Chateau Suites? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.7
Based on 443 reviews
Cleanliness: 2.69
Service: 6.66
Location: 7.7
Room Quality: 4.65
Amenities: 6.68
Value for Money: 6.14
Food and Beverage: 5.89
Overall Experience: 5.16
N
Nancy • solo_traveller • us
1
Tune up everything and make it better.
Pros:

Nothing..only low price

Cons:

Everything

2026-11-03 • via Nuitee
K
Kasie • family_with_children • us
4
Easy check in, place was nearly deserted. Stank everywhere, but the room was clean enough, restroom was in fine working
Pros:

Easy to access, large empty parking lot.

Cons:

Had a bad smell, all around the entire property. Parking lot smelled like old fish/ something dead. On our way to the lobby we passed a room that reeked of many kinds of smoke, while in the lobby we were told it’s all non-smoking non-vaping, so that was funny.

2026-10-30 • via Nuitee
J
Jon • solo_traveller • cf
7
2026-10-28 • via Nuitee
M
Megan • couple • us
1
Unprofessional and unaccompanied!
Pros:

Nothing

Cons:

The service was awful. When I arrived the manager told me oh sorry someone was supposed to call you. There is no room available.

2026-10-26 • via Nuitee
L
Leonard • solo_traveller • us
6
Considering nearby Marriot and Hilton were only $10-$20 more per night this was not a great value.
Cons:

No television, no light on or near the table and no clock/radio/alarm (nice ones can be purchased for around $20). Also, the only vending machine was almost empty and out of service.

2026-10-25 • via Nuitee
M
Mouctar • solo_traveller • us
6
2026-10-25 • via Nuitee
N
Nyha • solo_traveller • us
10
2026-10-18 • via Nuitee
H
Hines • couple • us
8
2026-10-16 • via Nuitee
C
Cheri Berry • couple • us
9
2026-10-13 • via Nuitee
B
Blizzard • solo_traveller • us
2
Absolutely disgusting and unsanitary conditions—filthy bedding, cigarette burns, an unusable bathroom, and an extremely
Pros:

Nothing

Cons:

Our experience at Chateau Suites in Pennsylvania was absolutely terrible. The condition of the room was completely unacceptable, and I honestly cannot believe guests are expected to pay to stay in these conditions.

Upon entering the room, we immediately noticed a strong smell of cigarette smoke. The room was filthy, and there were cigarette burns throughout, including on the bed linens. To make matters worse, the sheets and bedding were covered in hair, making it obvious that cleanliness was not a priority.

The bed was incredibly uncomfortable. It genuinely felt like we were sleeping directly on the mattress springs with nothing more than a thin sheet covering them. Because the linens were so dirty, we couldn’t even bring ourselves to sleep underneath them and had to sleep on top of the bedding instead.

The bathroom was just as disgusting. Both the shower and bathtub were so filthy that we did not feel comfortable using either one, leaving us unable to bathe during our stay.

Even the television was an issue, with only one working channel.

Overall, this was one of the worst hotel experiences we have ever had. The lack of cleanliness, basic maintenance, and attention to guest comfort was shocking. A hotel should at least provide a clean bed, sanitary bathroom, and a comfortable place to rest. Unfortunately, Chateau Suites failed to meet even those basic expectations.

I would absolutely not recommend staying here. The conditions were unsanitary, uncomfortable, and completely unacceptable for paying guests. Management seriously needs to address the cleanliness and overall condition of these rooms.

2026-10-12 • via Nuitee
T
Terry • solo_traveller • us
1
needs to be remodeled
Pros:

location was needed

Cons:

overall poor conditions, horrible pet urine smells in room 111, water leaks, no maintence man wiling to fix issues.

2026-10-08 • via Nuitee
H
Hollingsworth • family_with_children • us
4
2026-09-01 • via Nuitee
A
Anthony • couple • us
9
The stay was great for what I wanted the room for ..I quick get away from home for the night with the wife .
Pros:

The space in the room was great

Cons:

The furniture was a lil old but comfy

2026-08-12 • via Nuitee
S
Scott • couple • us
10
Good!
Pros:

Valve!

Cons:

Nothing!

2026-08-08 • via Nuitee
M
Michelle • family_with_children • us
4
The bathrooms were great but the beds were very uncomfortable and no sheets and only had 2 towels
Pros:

I was located near the things we went for

Cons:

The picture is misleading Hard to locate at night

2026-07-13 • via Nuitee
V
Valerie • solo_traveller • us
10
2026-07-12 • via Nuitee
D
Duval • couple • us
1
2026-07-07 • via Nuitee
P
PrisTravels • solo_traveller • us
1
Cons:

Broken A/C, broken elevator, no communication about the inconveniences.

2026-07-04 • via Nuitee
H
Hunter • solo_traveller • us
10
2026-07-03 • via Nuitee
S
Stephanie • extended_group • us
1
Bed bugs and other misc bites
Pros:

Big room, friendly check in

Cons:

Got bug bites all over me. Stayed 3 nights. Got worse as the nights went on

2026-07-01 • via Nuitee