Riviera Mackay

Clean room, but had Clean the room sign out for three days. ( Not done) ended up asking cleaner for clean towels. A little disappointing

Rooms and balcony needed a better clean

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river

Nikki is great

Was a nice and quiet room and very spacious

Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.

Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.

Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out

you could hear people in other rooms at 5am in the morning

Reception was lovely

This is the second time I have stayed at Riviera and it won't be the last. This is definitely my accommodation of choice in Mackay.

There was a bad smell in main Bathroom, very strong,
The main Bedroom A/C didn’t get cold. The other rooms a/c good.
Stain on floor & wall.
The picture of the kitchen they show with IPad not true & bathroom amenities with L’occitane Not true.
Other then that close to Canland shopping centre & eateries you can walk too.

It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.

Clean and spacious

Communication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before

Booked a balcony room but was told i couldn't use c the balcony due to loose tiles. Doors were cable tied together but i did manage to open bedfoom door for some fresh air.
Carpets dirty and disgusting.
Mould on bedside lamp shades and blinds.
General lack of care and maintenance.

Paying for parking in Mackay. Just milking people

The best place to stay in Mackay

I didn’t think to choose non smoking because I didn’t think any shared accommodation allowed it anymore. The floors were sticky, it wreaked, there was tar on almost every surface. It was a bit more run down than it looked on pics. Some of the kitchen utensils were old and scratched up. The service was friendly though and the building easy to access.