Palomino Ranch Hotel

Very helpful staff.Melani thank you so much for everything.
We had a great accommodation.

Increible servicio tuve un inconveniente y me ayudaron a solucionarlo con mucha amabilidad, el lugar esta lleno de vida con los hermosas yeguas. El servicio y la atencion por parte de Lucky y Medelin.
Gracias por todo seguro regresaremos!!!

Not very clean, cold coffee,,no shampoo, no soap, no towels.no lunch box on day of excursions. Huge potholes in parking. Food in restaurant expensive and not great. Management not very helpful with questions regarding car insurance

Weather was cloudy. So the hot water tank had no hot water. Remember it’s not the USA, they don’t have hot water heaters. They have have black tanks on the roof.
The pool was also cold.
The staff are logistical wizards and super friendly. They make some mean pancakes and eggs for breakfast.

La atención del personal sumamente profesional. Se siente uno querido.

Hotel, Limpio y seguro

Didnt spend much time on property but the times i did staff was VERY friendly and attentive which means alot when your in a new unfamiliar place. Would definitly

Overall we would come back to stay again. There is room for improvement and facility freshening. Our room was mostly comfortable and the air conditioning cold. The included breakfast was good and plentiful. Medelin the manager is outstanding, she is so helpful and eager to please. We would come back just because of her positive attitude. Keep in mind you are staying at a horse ranch. With horse smells and noises outside. None of this bothered us nor did it affect us inside. This was a unique experience that we enjoyed.

El servicio del personal es excelente, dan una atención personalizada

We had most memorable time staying in this hotel. The staff did everything to make our stay comfortable, we had very personal treatment. Ranch hotel is a beautiful Spanish-style modern building surrounded by nature with open terraces, hammocks to relax, stalls with horses and lake view. It has a pool but we swim instead every day in pristine waters of the lake with the access right cross the street. Unfortunately I don't speak Spanish, but manager Medelllin is bilingual and help us to arrange our time, helping with tours and providing info about area, restaurants etc. She addressed all our needs and even provided as with sandwiches and snacks when we had to wake up at 3 a.m to go to Tikal for sun-rising tour.The room is in colonial style, big, clean, and air-conditioned. The horses on the ranch are beautiful and we had 3 hours horse riding tour, my first time on horse, but it is unforgettable experience, I felt very comfortable and safe. The view of the lake from the top was fantastic. El Remate is a small village but the area is very accessible: lake, bird watching, restaurants, everything in walking distance. Highly recommend and hope to be back soon.

One if the coolest hotels we have ever stayed. Love that the room accommodated a family of 5. Having breakfast included was so nice . Clean pool and beautiful lake were what put this place over the top. Only bad thing I can say was that the beds were hard.

Everything was excellent, recomended 100%
I loved the horses, my experience was excellent
I loved that place.
if I come back Im gonna stay there again.
The staff was friendly with us

The staff were amazing. Loved waking up to the sound of horses. The hotel is situated in front of a beautiful lake that you can swim in. 20 to 30 minutes from Tikal makes it a great location to stay while visiting Tikal. I would stay here again

Muy amable el personal

We thoroughly enjoyed our stay at the Palomino Ranch hotel. The best part was the hosts and staff. The hotel is safe, secure, clean, and quiet. We enjoyed a horse back ride, which I would highly recommend. The lake is clean and beautiful, we swam in it daily. The pool is also clean and enjoyable. A couple recommendations would be a lamp on the nightstand (only light in the room is a bright chandelier) and a wifi extended to reach the guest rooms (though this may not be an issue for most people, we need wifi to work even while on vacation, sadly). I HIGHLY recommend this hotel!

Muy mala experiencia, un hotel descuidado, basura y des aseo por todas partes, reserve para 3 personas con desayuno y tuve que pagar un desayuno por los dias que estuve porque no cubría sino 2 personas y lo peor fue el el recibimiento y atención del encargado del hotel quien siempre estuvo descalzo, sin camisa en pantaloneta con una forma de presentación desagradable y grocera para ser el administrador de un establecimiento donde uno va a descasar con la familia y es en realidad grotesco.

Es un hotel ESPECTACULAR quedamos enamorados del ambiente, del anfitrion Juan Jose, del personal, las habitaciones muy simples pero sumamente acogedoras.
Francamente un hotel bello.
Si te gustan los caballos disfrutaras viendolos, un muelle de ensueño y un amanecer increible.

El lugar fabuloso, unos caballos preciosos y el ambiente muy acogedor. La ubicación es perfecta si se desea visitar Tikal y la Isla de Flores ya que esta entre esas dos ubicaciones.

Great staff, food, and room comfort as well as cleanliness! We had a great time!

Nous avons fait la superbe rencontre de Juanjo qui nous a guidé dans notre randonnée à cheval. C’était vraiment un beau séjour.