Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Luxurious rooms
Cleanliness
Cons:
Overpriced breakfast
Inconsistent shuttle service
Need for hot water in bathrooms

Categories

Cleanliness
7.75
Some complaints about cleanliness in bathrooms; needs improvement.
Service
9.25
Staff were consistently described as helpful and friendly.
Location
9.25
Ideal location near the mosque, highly appreciated by guests.
Room Quality
8.25
Rooms were generally luxurious and clean, with a few minor issues.
Amenities
8.75
Amenities were good, but certain services like shuttle buses were inconsistent.
Value for Money
7.75
Breakfast buffet criticized for being overpriced.
Food and Beverage
8.25
Food was generally described as amzing with some comments on room service.
Overall Experience
8.75
Overall a very positive stay, with minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:23

Property Description

Luxurious Accommodations
With a blend of modern Arabic and French elegance, Pullman Zamzam Madina offers 835 air-conditioned rooms and suites with free WiFi and upscale amenities. Some rooms even feature a seating area and sofa bed for added comfort.

Dining Options
Indulge in delectable cuisine at the hotel's 4 unique restaurants, including Acacia serving International dishes all day and Al Mandara offering oriental specialties for lunch or dinner.

Convenient Location
Situated just 150 meters from Bab Al Salam of Al Masjid Al Nabawi, guests can easily access Quba Mosque and Uhud Mountain within 15 minutes. Plus, indoor parking is available on-site for added convenience.

Experience luxury and convenience at Pullman Zamzam Madina. Book your stay now for an unforgettable experience.

Important information:


Please note that during the holy month of Ramadan morning Breakfast meal will be served as a Suhoor & Dinner meal will be served as a Iftar. \
- For adding extra meal Iftar meal supplement will be 250 SAR per meal per person
- Suhoor meal supplement will be 180 SAR per meal per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MED

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for SAR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 15335 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 8.75
F
Fadwa • couple • ma
10
Pros:

جميل جدا

2026-03-07 • via Nuitee
A
Amani • extended_group • au
7
2026-03-07 • via Nuitee
A
Adil • solo_traveller • gb
10
Clean nice staff room capacious with reception
Pros:

Clean
Nice staff receptionist is very welcoming and pleasant chap

Cons:

Proximity to Alharam, site for ziyarah

2026-03-07 • via Nuitee
D
dr mahmoud • family_with_children • eg
10
Pros:

Excellent

Cons:

Excellent

2026-03-07 • via Nuitee
M
Mohamed • couple • ke
5
2026-03-07 • via Nuitee
A
Abdullah • couple • sa
10
2026-03-07 • via Nuitee
L
Louisa • couple • fr
9
Propre et bien situé je recommande
Pros:

Tout

Cons:

Rien

2026-03-07 • via Nuitee
S
Sidra Ali • couple • gb
10
Pros:

During my stay at Pullman ZamZam Makkah, I unfortunately lost my wallet. The team were extremely helpful—Raffa found it and personally brought it back to my room. The service was excellent, and I would definitely stay there again. 😊

2026-03-06 • via Nuitee
M
Mamunna • extended_group • us
10
Great and really enjoyed it!
Pros:

Staff was very nice and helpful

Cons:

Not necessarily a dislike but didn’t realize the location wasn’t optimal but nonetheless not an issue

2026-03-06 • via Nuitee
A
Aboubakr Mouloud Ahmed • family_with_children • de
7
معقول
Pros:

الفندق جميل والطاقم المشرف لطفاء. المشكله كانت الاصوات المزعجه بعض الشي في الغرفه لان نافذه الغرفه لا تقفل باحكام. لكن بشكل عام كانت اقامه جيده. بالنسبه لاسره والشرافيف فيهم شويه غبار ابيض للاسف، لناس الذين يعانون من حساسيه الجيوب الاتفيه مزعج بعض الشي.
بالنسبه للاكل بصراحه معقول، كان لحم الخروف في بعض الاحيان غير لذيذ وبعض الفواكه لا طعمه لها مثل الاناناس و الشمام الاصفر وكذلك الاناناس. لكن مقارنه بسعر الوجبه 250ريال تفوق الخمسين اورو هذا يعتبر غالي نسبيا من وجهة نظري. شكرا لكم

2026-03-06 • via Nuitee
O
osman • extended_group • gb
10
execpetional plce to est and good foods for lunch
Pros:

good

Cons:

very good

2026-03-06 • via Nuitee
P
Polat • extended_group • kz
9
Cons:

Слабенькая кухня и чуть изношенные номера.

2026-03-06 • via Nuitee
H
Hamza • family_with_children • tn
10
2026-03-06 • via Nuitee
R
Rashid • family_with_children • ae
5
Not satisfied
Pros:

Breakfast was amazing

Cons:

Cleaniliness and there is too much dust in the room even after cleaning. They need to change the carpet and clean the ac duct

2026-03-06 • via Nuitee
A
Attia • family_with_children • pk
1
Pros:

Nothing very bad staaf behaviour in restaurant dirty dishes dirty clothes staaf

Cons:

Nothing

2026-03-06 • via Nuitee
M
Mustafa • couple • de
10
2026-03-06 • via Nuitee
K
KONE • solo_traveller • ci
8
Dans cette noble ville de Médine, votre hospitalité et votre sourire sont une belle part de l’expérience des visiteurs.
Pros:

Ce séjour restera un très beau souvenir grâce à votre hospitalité et votre disponibilité. Merci pour votre travail et votre bienveillance envers les visiteurs. Que votre engagement soit toujours récompensé.

Cons:

Dans l’ensemble tout était correct

2026-03-06 • via Nuitee
M
Mohammed Gulshan • extended_group • ae
8
2026-03-06 • via Nuitee
A
Abdellatif • solo_traveller • fr
10
Pros:

Tout etait parfait

2026-03-06 • via Nuitee
B
Begzod • couple • uz
5
2026-03-06 • via Nuitee