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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Emergency cord in bathroom
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Coffee Shop on site
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Fruits
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Mobile app for room service
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Covered parking
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Secured parking
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Garage
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodations
With a blend of modern Arabic and French elegance, Pullman Zamzam Madina offers 835 air-conditioned rooms and suites with free WiFi and upscale amenities. Some rooms even feature a seating area and sofa bed for added comfort.
Dining Options
Indulge in delectable cuisine at the hotel's 4 unique restaurants, including Acacia serving International dishes all day and Al Mandara offering oriental specialties for lunch or dinner.
Convenient Location
Situated just 150 meters from Bab Al Salam of Al Masjid Al Nabawi, guests can easily access Quba Mosque and Uhud Mountain within 15 minutes. Plus, indoor parking is available on-site for added convenience.
Experience luxury and convenience at Pullman Zamzam Madina. Book your stay now for an unforgettable experience.
Please note that during the holy month of Ramadan morning Breakfast meal will be served as a Suhoor & Dinner meal will be served as a Iftar. \
- For adding extra meal Iftar meal supplement will be 250 SAR per meal per person
- Suhoor meal supplement will be 180 SAR per meal per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Private parking is possible on site (reservation is needed) and charges may be applicable.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People 12 years old and over stay for SAR 100 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location
I am writing to formally express my dissatisfaction with my recent stay at your property. It is with considerable regret that I note a significant decline in service standards compared to my previous visit.
From the outset, the experience fell below reasonable expectations:
1. Check-in Delay: Upon arrival, I was required to wait approximately 15 minutes at reception before being attended to, which is unacceptable given expected service efficiency.
2. Incorrect Room Arrangement: Despite booking accommodation for three guests, the room was initially prepared with only a double bed. I was required to return to reception to request an additional bed, which should have been arranged in advance.
3. Poor Housekeeping Standards: The room carpet was visibly unclean and contained noticeable patches, reflecting inadequate maintenance.
4. Health and Safety Concern: A sharp needle was found on the sofa, which caused discomfort when I sat down. This represents a serious safety hazard. The item was handed over to hotel staff, who documented and removed it; however, such an incident is deeply concerning.
5. Incomplete Amenities: Only two cups were provided for three guests, and no milk was available for tea upon arrival. These items were only provided after raising a complaint.
6. Room Conditions: The room lacked any view and felt enclosed, significantly diminishing the overall experience.
7. Lack of Assistance with Luggage: No assistance was offered with luggage upon arrival or departure. Staff observed but did not offer help, which is inconsistent with standard hospitality practices.
Additionally, several facilities within the room were not functioning properly upon arrival, including:
• Faulty toilet flush
• Disconnected television
• Defective coffee maker
Although these issues were eventually rectified after reporting, they should have been checked prior to guest occupancy.
Finally, during my early check-out at approximately 4:00 AM, I attempted to contact reception for por
Suite mais sans separation chambre et sejour; vu nulle ne permettant meme pas d’avoir la luminosité de journee dans la chambre. Nous avons du vivre notre sejour aux lampes
I am a regular customer and have been visiting this hotel for quite some time now—approximately 10–11 trips over the past three years. My overall experience has always been excellent.
The hotel’s prime location, directly in front of Haram in Madinah, makes it even more exceptional and highly convenient for visitors.
During my recent stay, I encountered a minor issue with one of the elevators, which temporarily malfunctioned. However, aside from this small inconvenience, everything else—including the food, service, and overall stay—remains consistently outstanding.
Cleanliness
Kindness of staff
Services
Too far from women’s prayer area
Staff behavior was excellent
Bad view
Bad smell
Washroom condition poor
Inadequate water supply to washroom
Costly and no value of money spend
القرب من الحرم
الأسعار
It is close to the Masjid.
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