Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Luxurious rooms
Cleanliness
Cons:
Overpriced breakfast
Inconsistent shuttle service
Need for hot water in bathrooms

Categories

Cleanliness
7.75
Some complaints about cleanliness in bathrooms; needs improvement.
Service
9.25
Staff were consistently described as helpful and friendly.
Location
9.25
Ideal location near the mosque, highly appreciated by guests.
Room Quality
8.25
Rooms were generally luxurious and clean, with a few minor issues.
Amenities
8.75
Amenities were good, but certain services like shuttle buses were inconsistent.
Value for Money
7.75
Breakfast buffet criticized for being overpriced.
Food and Beverage
8.25
Food was generally described as amzing with some comments on room service.
Overall Experience
8.75
Overall a very positive stay, with minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:23

Property Description

Luxurious Accommodations
With a blend of modern Arabic and French elegance, Pullman Zamzam Madina offers 835 air-conditioned rooms and suites with free WiFi and upscale amenities. Some rooms even feature a seating area and sofa bed for added comfort.

Dining Options
Indulge in delectable cuisine at the hotel's 4 unique restaurants, including Acacia serving International dishes all day and Al Mandara offering oriental specialties for lunch or dinner.

Convenient Location
Situated just 150 meters from Bab Al Salam of Al Masjid Al Nabawi, guests can easily access Quba Mosque and Uhud Mountain within 15 minutes. Plus, indoor parking is available on-site for added convenience.

Experience luxury and convenience at Pullman Zamzam Madina. Book your stay now for an unforgettable experience.

Important information:


Please note that during the holy month of Ramadan morning Breakfast meal will be served as a Suhoor & Dinner meal will be served as a Iftar. \
- For adding extra meal Iftar meal supplement will be 250 SAR per meal per person
- Suhoor meal supplement will be 180 SAR per meal per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MED

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for SAR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 15335 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 8.75
H
harun • family_with_children • tr
10
Pros:

Konumu, temizliği, odaların ferahlığı ve yemekleri

2026-02-14 • via Nuitee
A
Amine • family_with_children • fr
10
2026-02-14 • via Nuitee
N
Noha • extended_group • sa
6
2026-02-14 • via Nuitee
A
Abdul Majeed • extended_group • qa
7
It was good
Pros:

Very close to the Haram - Gate 303. Very close to the Rawda and the tomb of Prophet (SAW).

Cons:

very far from ladies entrance into the Masjid. The closest door for ladies entrance into the masjid from this hotel is door 12 &13, which face the Gate 322.

2026-02-14 • via Nuitee
A
Ali • couple • ma
8
Correct
Cons:

Le service au petit déjeuner

2026-02-14 • via Nuitee
R
Raheem • family_with_children • gb
10
2026-02-13 • via Nuitee
S
Shah • solo_traveller • us
10
Alhamdulillah, Alhamdulillah, Alhamdulillah everything was excellent.
Pros:

All are excellent. Alhamdulillah, I enjoyed my stay. The reception staff gave me the Harem view room as a complementary. I was impressed. JazakAllahu Khair.

Cons:

I think lunch can be given as a complementary sometime. Also, if Reazul jannah can be scheduled through hotel that would be great.

2026-02-13 • via Nuitee
F
Farooq • family_with_children • qa
6
2026-02-13 • via Nuitee
Y
yasser • family_with_children • eg
8
2026-02-13 • via Nuitee
A
alzaabi706 • family_with_children • om
9
2026-02-13 • via Nuitee
A
alzaabi706 • family_with_children • om
9
2026-02-13 • via Nuitee
M
Mr • family_with_children • gb
10
2026-02-13 • via Nuitee
O
Osman • family_with_children • ca
10
Overall Excellent experience.
Pros:

Excellent location. Just few minutes from Rowza sharif.

Cons:

At the time of Check out, the concierge was not sufficient and had to wait for 30 minutes.

2026-02-12 • via Nuitee
M
Madina • family_with_children • gb
5
Not worthy
Pros:

Location

Cons:

No view just wall,house keeping dont speak english ,the sugar coffee they give u limited of 2 when we are 3 people,you need to keep calling them to replenish and pick the bin

2026-02-12 • via Nuitee
I
Iftikhar • solo_traveller • ae
10
2026-02-12 • via Nuitee
T
Tayyab Jamil • family_with_children • gb
8
Pros:

Distance to Masjid e Nabwi

Cons:

Breakfast can be improved

2026-02-12 • via Nuitee
S
SADOUN • solo_traveller • kw
10
2026-02-12 • via Nuitee
S
Syed Moiz • family_with_children • pk
10
Pros:

Very close to haram.

Cons:

Nothing not to like

2026-02-12 • via Nuitee
A
Akbar • solo_traveller • gb
10
Amazing facility, exceptional customer care.
Pros:

Amazing facility. Exceptional customer care team!

Cons:

Hard to find something to dislike.

2026-02-12 • via Nuitee
S
Shah • extended_group • kw
9
2026-02-11 • via Nuitee