Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Luxurious rooms
Cleanliness
Cons:
Overpriced breakfast
Inconsistent shuttle service
Need for hot water in bathrooms

Categories

Cleanliness
7.75
Some complaints about cleanliness in bathrooms; needs improvement.
Service
9.25
Staff were consistently described as helpful and friendly.
Location
9.25
Ideal location near the mosque, highly appreciated by guests.
Room Quality
8.25
Rooms were generally luxurious and clean, with a few minor issues.
Amenities
8.75
Amenities were good, but certain services like shuttle buses were inconsistent.
Value for Money
7.75
Breakfast buffet criticized for being overpriced.
Food and Beverage
8.25
Food was generally described as amzing with some comments on room service.
Overall Experience
8.75
Overall a very positive stay, with minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:23

Property Description

Luxurious Accommodations
With a blend of modern Arabic and French elegance, Pullman Zamzam Madina offers 835 air-conditioned rooms and suites with free WiFi and upscale amenities. Some rooms even feature a seating area and sofa bed for added comfort.

Dining Options
Indulge in delectable cuisine at the hotel's 4 unique restaurants, including Acacia serving International dishes all day and Al Mandara offering oriental specialties for lunch or dinner.

Convenient Location
Situated just 150 meters from Bab Al Salam of Al Masjid Al Nabawi, guests can easily access Quba Mosque and Uhud Mountain within 15 minutes. Plus, indoor parking is available on-site for added convenience.

Experience luxury and convenience at Pullman Zamzam Madina. Book your stay now for an unforgettable experience.

Important information:


Please note that during the holy month of Ramadan morning Breakfast meal will be served as a Suhoor & Dinner meal will be served as a Iftar. \
- For adding extra meal Iftar meal supplement will be 250 SAR per meal per person
- Suhoor meal supplement will be 180 SAR per meal per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MED

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for SAR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 15335 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 8.75
D
d2c7e78b73db7355520fef9018464764 couple au
10
Great value for money
Pros:

Good size room and bathroom
Comfortable bed

Cons:

Had interleading door and could here a lot of noise from
Neighbours

2026-04-19 via Nuitee
8
80c69c247fc5722b36a0fcf54be17a9d extended_group sa
8
لاباس
Pros:

قرب الروضة الشريفة

Cons:

بعده عن مصليات النساء

2026-04-18 via Nuitee
B
b02de16959e57210756e5ca4b7a008a1 couple sa
1
Pros:

موقعه والنظافه

Cons:

تغير في الحجز دون الرجوع لي او حتى التعويض تجربه لن تتكر

2026-04-18 via Nuitee
A
a46510cfe11a716d63588ae8af8d87e6 family_with_children sa
10
الفندق يجبرك على اختياره دوما في كل زياراتك للمدينة المنورة
Pros:

موقع قريب من الروضه الشريفه
مواقف متوفره صحيح انها ب70 شوي مرتفع ولكن يكفي ان تكون قريبه منك

Cons:

تسجيل الدخول للاسف ماكان مرن رغم اني حاجز جناحين وانا اتصلت واخبرتهم اني قادم في تمام الساعه الثالثه الا انه لم يتم تجهيز اي منهم مما اضطرني لاستلام احدهم بعد الساعه الرابعة مساء والاخر بعد الخامسه مساء اتمنى فالمستقبل تؤخذ فالحسبان هذه الملاحظه

2026-04-18 via Nuitee
E
e6d8e9513122720cb4054f5a454fd887 extended_group us
10
Excellent
2026-04-18 via Nuitee
1
1aba6dad456e70552466bb7710d8637c family_with_children sa
9
Excellent & Comfortable
Pros:

Excellent location. Close to Roza e Rasool (SAW). Rooms are spacious, well-maintained, and very clean. Staff is courteous and helpful. The breakfast was excellent. Good value for money and highly recommended.

Cons:

No on-site parking available. The advertised valet parking service is no longer functional. Parking comes at an additional cost, which can be a concern for budget-conscious guests.

2026-04-18 via Nuitee
8
85f7b0f21e087104df4379f5a68cf922 couple sa
8
Excellent
Pros:

Very clean hotel and comfortable stay with all facilities

Cons:

Parking charges shoul be reasonable

2026-04-18 via Nuitee
1
17da855650767135b8ff3a9b3522dac1 couple eg
10
2026-04-18 via Nuitee
7
776fcb17554e70ce681b1c1abeb17428 couple sa
10
2026-04-18 via Nuitee
5
55f586d891c571c0ce6018234dcd5b2b couple tr
10
Pros:

Temizliğini çalışanların ilgisini
Özellikle karşılamada Abdurrahman beyin nezaketi ilgisi 👍
Yeşil kubbeye yakınlığı

2026-04-18 via Nuitee
1
13d97658e3777041af039638784a54b7 couple sa
10
2026-04-18 via Nuitee
D
d181e6a0bb777237c523bac400aaaaaf solo_traveller gb
10
Great hotel - would certainly visit again
Pros:

Very nice spacious rooms, comfortable bed, excellent breakfast, smooth check-in/check-out process.

Cons:

My room pass only gave me access to my floor, so I could not visit the floor my brother was staying in, nor him to mine - i would ideally like to be able to access more floors

2026-04-18 via Nuitee
7
73d87b002b3773ce7cd441b32107597b extended_group sa
2
2026-04-18 via Nuitee
F
feb04551ed6d73e094e0d647c9e3074e solo_traveller sa
8
Pros:

The bed was excellent and very comfortable, close to the Rawdah within a few minutes walking distance. Staff were very friendly and helpful.

Cons:

Ordered room service and it took a bit long to reach the room

2026-04-18 via Nuitee
1
11dea170fb9071072a14921bad950a03 solo_traveller sa
9
Pros:

Cleaning, perfect location, food variety and the very good hospitality

Cons:

The hotel needs to make the payment before arrival.

2026-04-17 via Nuitee
1
1ef3a2aa3ee47223abaaf342e23a9ded extended_group gb
3
I got charged twice for one room and have still not received my money back.
2026-04-17 via Nuitee
8
878527df8d1970398893a0c02925329a solo_traveller fr
10
2026-04-17 via Nuitee
8
8a910d0d51b67324fa695a70f3f1665f solo_traveller gb
7
Pros:

Not cleaned

2026-04-17 via Nuitee
9
9b1216eed1aa713dae39c879da3eb5da solo_traveller ng
10
2026-04-17 via Nuitee
C
c88ff045b268722337961fb5cf4a6b0f couple eg
10
2026-04-17 via Nuitee