21c Museum Hotel Lexington

Hotels
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21c Museum Hotels
8.8 (520 reviews)
167 West Main Street , Lexington , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean room
Great location
Beautiful art
Cons:
Poor service
Inconsistent cleanliness
High parking costs

Categories

Cleanliness
8.38
Some reviews mentioned the hotel was very dirty.
Service
8.85
Mixed reviews on service; some staff not friendly or helpful.
Location
9.89
Location was often praised for its convenience to downtown and restaurants.
Room Quality
7.84
Complaints about room comfort and quality, including hard beds and a disabled shower.
Amenities
9.37
Heated bathroom floors and good food praised, but some amenities were lacking.
Value for Money
8.33
Concerns about the cost versus experience, particularly with parking fees.
Food and Beverage
8.38
Food quality was disappointing compared to previous stays.
Overall Experience
9.35
Mixed overall experience; some enjoyed the stay while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:23

Property Description

Luxury and Culture Meet in Lexington
Located just steps away from Hunt-Morgan House, 21c Museum Hotel Lexington offers a unique blend of luxury accommodation and cultural experience.

Unmatched Amenities
Indulge in the hotel's fitness centre, bar, and complimentary WiFi. Enjoy exquisite dining at the on-site restaurant and take advantage of the 24-hour front desk service.

Business and Leisure Combined
With a business centre, ATM machine, and proximity to Lexington Convention Center and Rupp Arena, this hotel caters to both business and leisure travelers seamlessly.

Experience the perfect fusion of art, hospitality, and convenience at 21c Museum Hotel Lexington.

Important information:

The pet fee is USD $75 per stay.

We aim to have a positive impact on the planet by taking steps to reduce our carbon, plastic and food waste. To do that, 21c has implemented a 21c Sustainability Fee of $5 to help support that mission. Examples of our sustainability practices include providing every guest with PATH water bottles. PATH is the first certified refillable and 100% recyclable bottled water packaged in a sleek and sturdy, reusable aluminum container.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEX

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 520 reviews
Cleanliness: 8.38
Service: 8.85
Location: 9.89
Room Quality: 7.84
Amenities: 9.37
Value for Money: 8.33
Food and Beverage: 8.38
Overall Experience: 9.35
B
Blake • couple • us
10
2026-04-15 • via Nuitee
W
William • couple • us
10
Exactly what we needed
Pros:

Easy check in, great perks like the bourbon pour, offered a complimentary upgrade and our room (1006) had a great view of the downtown skyline

Cons:

Not a thing.

2026-04-01 • via Nuitee
S
Samantha • family_with_children • us
10
Thanks
Pros:

Very clean

Cons:

We weren't made aware the exhibits would be closed for a private gala

2026-03-28 • via Nuitee
A
Angie • couple • us
8
convenient and good value.
Pros:

Great location. In walking distance of Rupp Arena and many restaurants.

Cons:

The bed wasn't very comfy and the bathroom could definitely have been cleaner.

2026-03-25 • via Nuitee
M
Mark • couple • us
10
Pros:

Sheek and stylish

2026-03-24 • via Nuitee
M
Melissa • couple • us
10
Loved it!
Pros:

It had things to do at every turn and so close to everything downtown! They even brought up little things for us because I told them it was our first trip away from kids!

Cons:

Parking is a bit steep but it is in the heart of downtown so understandable

2026-03-16 • via Nuitee
M
Mayana • solo_traveller • us
1
2026-03-15 • via Nuitee
S
Shane • couple • us
10
2026-03-14 • via Nuitee
D
David • solo_traveller • us
10
2026-03-14 • via Nuitee
U
UTalumni • Couples • Arrington, Tennessee
10
Great stay in LEX!
Pros:

The good: loved the whole museum and night at the museum bourbon pours. Lobby and art is so nice. The corner room was awesome and very clean. We slept great. Valet was so easy and fast.

The bad: coffee in room is terrible. No coffee downstairs for guests (besides sitting down at the restaurant) is almost a deal breaker. Old mini bar was empty and would have been great to repurpose this space and have a fridge for our water and leftovers. No ice buckets or ice on floors. Very small TV compared to size of room. Besides all of this still gave 5 stars.

2026-02-06 • via Tripadvisor
J
Jordan • extended_group • us
10
2026-01-31 • via Nuitee
1
128liannea • Couples
10
Spacious rooms with a quirky art gallery within building
Pros:

A lovely hotel in the heart of Downtown Lexington. It has a cute art gallery within the reception that you can go in for free. Rooms were spacious, clean, huge shower and beds! Would return if in town again.

2026-01-21 • via Tripadvisor
K
Kendra • couple • us
9
2026-01-17 • via Nuitee
C
cmck • Couples • South Carolina
10
Spotless stay and Stellar Service
Pros:

Yep…I admit that I am a person that carries Clorox wipes and wipes down every hotel room we stay in before I open our suitcase.
SURPRISE! No Clorox wipes needed at the 21C Hotel
We walked into our room on the 8th floor and our room was nothing short of impeccable!! Crisp linens, 4 types of pillows to choose from, perfectly arranged amenities and not a speck of dust in sight, making it feel as though the space had been prepared exclusively for us. The housekeeping staff needs a shout out!!
Our doggie bed had a pressed white linen sheet covering the foam bed. There was also a new set of dog dishes set next to the bed…what a beautiful touch.
I need to mention the fantastic staff.that made it an elevated experience.
Micaela N. and Anna M were genuinely warm, attentive and highly professional. (Micaela had anticipated our needs when I called to make our reservation the day before)
Sean is a must see bartender at Lockdown! He’s a true mixologist and made perfect recommendations.
Isabella W. checked us out this morning and was so helpful and kind.
We can’t wait to visit Lexington again and look forward to another memorable experience

2026-01-10 • via Tripadvisor
E
Eric • family_with_children • us
6
2026-01-09 • via Nuitee
I
Israel • family_with_children • us
8
2026-01-04 • via Nuitee
L
Logan • couple • us
2
Terrible experience for the price.
Pros:

The heated floors on the bathroom.

Cons:

This is honestly the first review I’ve ever written, and I believe this is worth letting people know. The service was not good. From the 45 minute wait to get into the room after 4:00 pm, the lack of requested items to be in the room, and lack of responsiveness to requests such as pre ordering the valet to be received 20 minutes in advance of leaving, left a lot to be desired.

When I called to book the room, I wanted to confirm that the room came with a bathtub, which I was told it did, only to be given a room with a handicap standing shower. The bed and pillows were very hard and stiff. There was no blanks only cover sheets to sleep in.


Needless to say, I would not stay at 21c.

2025-12-15 • via Nuitee
L
Lopez • family_with_children • us
7
2025-12-09 • via Nuitee
M
Mehdi • family_with_children • ca
10
Best hotel
Pros:

Super clean room. Fantastic breakfast and friendly staff.

Cons:

Nothing

2025-12-06 • via Nuitee
J
James • solo_traveller • us
8
A very nice stay that was very affordable.
Pros:

Location was great. Right in the center of town.

Cons:

Room was small but comfortable.

2025-12-06 • via Nuitee