21c Museum Hotel Lexington

Hotels
•
21c Museum Hotels
8.8 (515 reviews)
167 West Main Street , Lexington , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean room
Great location
Beautiful art
Cons:
Poor service
Inconsistent cleanliness
High parking costs

Categories

Cleanliness
8.38
Some reviews mentioned the hotel was very dirty.
Service
8.85
Mixed reviews on service; some staff not friendly or helpful.
Location
9.89
Location was often praised for its convenience to downtown and restaurants.
Room Quality
7.84
Complaints about room comfort and quality, including hard beds and a disabled shower.
Amenities
9.37
Heated bathroom floors and good food praised, but some amenities were lacking.
Value for Money
8.33
Concerns about the cost versus experience, particularly with parking fees.
Food and Beverage
8.38
Food quality was disappointing compared to previous stays.
Overall Experience
9.35
Mixed overall experience; some enjoyed the stay while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:23

Property Description

Luxury and Culture Meet in Lexington
Located just steps away from Hunt-Morgan House, 21c Museum Hotel Lexington offers a unique blend of luxury accommodation and cultural experience.

Unmatched Amenities
Indulge in the hotel's fitness centre, bar, and complimentary WiFi. Enjoy exquisite dining at the on-site restaurant and take advantage of the 24-hour front desk service.

Business and Leisure Combined
With a business centre, ATM machine, and proximity to Lexington Convention Center and Rupp Arena, this hotel caters to both business and leisure travelers seamlessly.

Experience the perfect fusion of art, hospitality, and convenience at 21c Museum Hotel Lexington.

Important information:

The pet fee is USD $75 per stay.

We aim to have a positive impact on the planet by taking steps to reduce our carbon, plastic and food waste. To do that, 21c has implemented a 21c Sustainability Fee of $5 to help support that mission. Examples of our sustainability practices include providing every guest with PATH water bottles. PATH is the first certified refillable and 100% recyclable bottled water packaged in a sleek and sturdy, reusable aluminum container.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEX

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 515 reviews
Cleanliness: 8.38
Service: 8.85
Location: 9.89
Room Quality: 7.84
Amenities: 9.37
Value for Money: 8.33
Food and Beverage: 8.38
Overall Experience: 9.35
J
Jordan • extended_group • us
10
2026-01-31 • via Nuitee
K
Kendra • couple • us
9
2026-01-17 • via Nuitee
E
Eric • family_with_children • us
6
2026-01-09 • via Nuitee
I
Israel • family_with_children • us
8
2026-01-04 • via Nuitee
L
Logan • couple • us
2
Terrible experience for the price.
Pros:

The heated floors on the bathroom.

Cons:

This is honestly the first review I’ve ever written, and I believe this is worth letting people know. The service was not good. From the 45 minute wait to get into the room after 4:00 pm, the lack of requested items to be in the room, and lack of responsiveness to requests such as pre ordering the valet to be received 20 minutes in advance of leaving, left a lot to be desired.

When I called to book the room, I wanted to confirm that the room came with a bathtub, which I was told it did, only to be given a room with a handicap standing shower. The bed and pillows were very hard and stiff. There was no blanks only cover sheets to sleep in.


Needless to say, I would not stay at 21c.

2025-12-15 • via Nuitee
L
Lopez • family_with_children • us
7
2025-12-09 • via Nuitee
M
Mehdi • family_with_children • ca
10
Best hotel
Pros:

Super clean room. Fantastic breakfast and friendly staff.

Cons:

Nothing

2025-12-06 • via Nuitee
J
James • solo_traveller • us
8
A very nice stay that was very affordable.
Pros:

Location was great. Right in the center of town.

Cons:

Room was small but comfortable.

2025-12-06 • via Nuitee
S
Sharp • couple • us
10
2025-11-29 • via Nuitee
A
Alison • couple • us
10
2025-11-26 • via Nuitee
K
Katherine • couple • us
9
Pros:

The art

Cons:

Waiting for an email receipt

2025-11-26 • via Nuitee
L
Lynn • extended_group • us
10
Walkable to several restaurants and shops
Pros:

The location was perfect.

2025-11-25 • via Nuitee
S
Stacy • extended_group • us
10
Convenient location, exceptional service, friendly staff, great food.
Pros:

We were attending a UK men’s basketball game and the location was very close to the arena which made it very convenient when walking to and from.

Cons:

There was no designated parking lot, so either you have to park yourself and walk a ways, or pay for valet parking. The valet parking was great, but there were only two spots out front to park for valet, and they were always taken so we had to circle the block multiple times waiting for a spot to open up. This was not specified when booking, and would have been nice to know before hand so we could plan our arrival differently.

2025-11-23 • via Nuitee
• solo_traveller • us
7
Just ok for a quick night stay
Pros:

Location close to downtown

Cons:

Location..parking was a hassle and expensive
Cost was not worth it by time you pay for parking.

2025-11-21 • via Nuitee
L
Lindsay • couple • us
10
2025-11-19 • via Nuitee
T
Tiffany • solo_traveller • us
1
Sucked
Pros:

Nothing

Cons:

Everything

2025-11-14 • via Nuitee
M
MARIA • family_with_children • us
5
Pros:

Location

Cons:

Very dirty

2025-11-03 • via Nuitee
P
PeggyO171 • Couples • us
2
Has gone downhill dramatically and we won't stay again.
Pros:

We've stayed at this hotel many times and have previously enjoyed it and the Lockbox restaurant. This stay was different. The hotel has become a little shabbier in general. The sink didn't drain properly, paint on the window frames was peeling, there were problems with the internet, and the elevators took a very, very long time to respond. The food from the restaurant was a disappointment, unlike in the past. Front desk personnel were not rude, but were not friendly or helpful. But what was most disappointing was that the hotel charged us for an extra night. After many email exchanges and telephone calls we were unable to get them to reimburse us. They continued to say they had not charged us while our credit card indicated charges for an extra night. We will not stay in this hotel again, nor in any of their other locations. Very disappointing, since it was once one of our favorite places to stay.

2025-10-31 • via Tripadvisor
• couple • ca
9
Great hotel, perfect location and lovely to stay in
Pros:

Convenient location, the hotel itself it well laid out and the art is great. The staff were very helpful, the room was big and airy!

Cons:

The bed wasn’t the most comfortable. A bit creaky and the shower leaked all over the floor

2025-10-08 • via Nuitee
S
Shelly • partner
10
Pros:

The overall vibe of the hotel was awesome. The bar was great and the hotel staff were helpful.

2025-10-07 • via Nuitee