Big Hotel

Nice location

Shampoo despenser broken, no fridge or microwave, and bugs

But the staff? They were very kind. I really appreciate them.

Let’s start their worst hospitality during breakfast - I asked the waitress for a drinking glass she told me we run out already and just left me hanging by the way they served spoiled papaya that’s around 9am+ and when I came back around 8pm I asked HK for an extra duvet or blanket since I’m going to use the sofa bed since we booked an executive room which is queen bed and 1hk told me to talk to FO which I did and spoke to Happy of FO and honestly the conversation doesn’t feel good since she always demand a 600 change for extra duvet I asked her if I can talk to their Manager since she’s into stiff and demanding mood that she need to charge the extra duvet by the way they also charge 100 per bedsheet so to all my friends in the hospitality I will not recommend this hotel at all because it will ruin your mood for this kind of stiffness .

The rooms are very basic, bathroom has mould, shower was just a trickle of water. Toilet was always blocked. Mattress was uncomfortable! Traffic noise all night No seats on balcony, View to pathway, shops obstructed by hedge
Charges for extra towel, No hand, face towel. No hand soap
Disappointed as photos are very deceiving😣

Hotel very good needs to have fridge and safe in room, rooms on front very noisy from main road, breakfast exalent would definitely stay again but request room at rear.

Big hotel is one of my favorite hotels in Cebu. Personnel is friendly, location is great and the complimentary buffet breakfast is unbeatable for the rate. Rates on promo are very attractive, tip is to monitor promo on their own website and try book ahead. Located opposite Park Mall it's easy to go anywhere like lapu lapu, seaside or city.

noisy

Next to a noisy road, even at night

Room dusty and poor bathroom light.

Very convenient

The area is accessible , walkable, and the hotel itself is ok !

Very pleasant staff, and nice hotel. Very likely to stay again if will be going to Cebu in the future.

Adequate for a night’s stay

Very nice!!

I will start by saying this hotel was booked by mistake. I was expecting the Bai hotel but the long agent thought I said big. I should have twigged with the price but thought I was getting a cracking deal!

The visit to this hotel was at the end of our 2 week trip and started off bad and gradually got worse as we went on.

To start with we arrived at the hotel to check in, provided with passports as is standard and then asked to wait, sat down in the foyer and grabbed a coffee, after 30 minutes waiting I went back to the desk and was told that because we had arrived at 13:58 (Check in was 14:00) we had been put to the back of the queue and nobody had bothered to let us know.

We stayed on the 8th floor and the room was incredibly hot on arrival with the AC being off. Overall the room was clean but the sheets and towels all had very light staining.

Bathroom was small with the toilet in a very strange position. The shower pressure was very poor with no hot water even when turned up full. After calling down was basically told that’s just the way it is.

Breakfast choice was poor. Rice and cold fried chicken. Space is also incredibly limited and they don’t warn you if all seats are taken before crossing your name off the list.

The only plus about this hotel is the location being opposite a large mall with decent food choices.

Great place to stay, close to both appointments and the breakfast was great.

Check in and check out are time consuming

Great hotel near the park mall lots of restaurants… not so far in the airport also

Great value for location, very noisy if you sleep close to main street. Needs maintenance, basics. Paint. Better cleaning! Replacing or fixing faucets. Food delicious. Great service at front desk and food area ! Would return, just request a room away from street @

Our, go to, hotel in the city. Good value, great staff, and extremely accommodating will always stay here. I have been in town for surgery. These guys made life so much easier for us. Thank you 😊. We will be back again and again. Just sort the kitchen out and don't deliver room service in take outcontainers.