BEAT. Capsule Hostel @ Boat Quay

Las duchas

Shower and toilet needs big renovation

The stairs smells so bad from all the shoes

Very simple bathrooms and a weird “sweaty” smell in the kitchen

Shower/toilet are located in another floor... but no big deal, they are still clean and well maintained!

Casa de banhos sem ac! Muito calor mas suportável

Опасная и неудобная лестница на верхний этаж. Надо быть осторожным чтобы не упасть. Туалеты тут конечно отдельный вид искусства. Душ направлен на унитаз. Сперва было грязно в хостеле. Из-за формулы-1 ценники сильно завысили, но это совсем не тот комфорт который ожидаешь. Не понимаю откуда завышенный рейтинг.

The taxi could not reach the entrance, so I had to drag my luggage some distance on foot. Inside the entrance there is a very steep staircase and no lift. Reception is upstairs and no staff can be seen from the entrance. I called out "Is anyone there?" and got no answer, although reception upstairs could clearly hear me. I had accidentally injured my back, and I only asked the receptionist to help carry my heavy suitcase to the top of the stairs. The young man replied, "Carry it up slowly yourself." When he saw I was struggling, he smiled and said I could no longer cancel, and that a cancellation would not be refunded. In the end, another guest carried my luggage up for me. Upstairs, the toilet door hung loosely and would not close. The shared shower was so small I could barely turn around, the hook for clothes was too high to reach (and I am not short), my dry clothes could not be kept away from the shower head, and there was no hot water! Prohibition notices were posted everywhere, including one forbidding outside visitors, warning that there are cameras and that violators will be fined and the police called, with the hostel reserving the right of interpretation. Worst of all, after washing up and getting into bed, I found blood stains on the pillow and the duvet, and stains on the sheet. The bedding had clearly not been changed. I reported this on WhatsApp at 22:53. After that, they stopped responding: my messages went unanswered and my two phone calls were not picked up. When they finally replied, they said no one was available and told me to take a pillow from the upper bunk myself. I explained that the whole bed had not been changed and that the duvet and sheet were dirty too. They replied, "Then sleep on the upper bunk." I told them I have a back injury and had informed them before arrival that I cannot climb to an upper bunk. After that, there was no reply at all. It was 23:56.