Hotel La Casa de Mamá

Hotels
8.9 (483 reviews)
Guadalupe Victoria # 56, Barrio de la Merced , Tuxtla Gutiérrez , mx

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Children allowed

Facilities

Non-smoking rooms
Swimming pool
Restaurant
Luggage storage
Safety deposit box
Tour desk
Massage services
Packed lunches
Shuttle service (additional charge)
Kid meals
See all facilities

Review Highlights

Pros:
Clean
Great location
Nice pool
Friendly staff
Cons:
Inconsistent service
Temperature control issues
Restaurant availability

Categories

Cleanliness
8.86
Exceptionally clean experience mentioned in multiple reviews.
Service
9.03
Mixed comments; while some praised staff friendliness, others experienced poor service at the front desk.
Location
9.37
Repeatedly praised for excellent location near the city center and attractions.
Room Quality
8.82
General satisfaction with spacious and comfortable rooms.
Amenities
8.75
Additional features like the pool were positively noted, but some amenities did not function properly.
Value for Money
8.81
Overall value perceived as good, with some suggestions for packages to include breakfast.
Food and Beverage
8.36
Not all services like restaurant availability met expectations, lowering the score.
Overall Experience
9.23
Positive overall sentiment with some minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:43

Property Description

Luxurious Stay in San Cristóbal de Las Casas

Nestled in the heart of San Cristóbal de Las Casas, Hotel La Casa de Mamá offers a blend of comfort and convenience.

Charming Amenities
Indulge in relaxation with our outdoor swimming pool and savor delicious meals at our on-site restaurant.

Convenience at Your Fingertips
From free WiFi access to a 24-hour front desk, we ensure your stay is hassle-free. Explore the city with ease, as key attractions like San Cristobal Cathedral and Museo del Ambar are just a stone's throw away.

Ready to experience the beauty of San Cristóbal de Las Casas? Book your stay at Hotel La Casa de Mamá now.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 483 reviews
Cleanliness: 8.86
Service: 9.03
Location: 9.37
Room Quality: 8.82
Amenities: 8.75
Value for Money: 8.81
Food and Beverage: 8.36
Overall Experience: 9.23
J
Jakob • family_with_children • de
10
Pros:

Very attentive staff, great atmosphere, good location. The pool is heated. I'll always go back.

2026-03-02 • via Nuitee
B
Brigitte • family_with_children • at
10
Pros:

Das Hotel war ein Paradies! Schönste Unterkunft auf meiner Rundreise durch México! Die Chefin sowie das Personal waren soooooo lieb! Frühstück war auch ausgezeichnet!

2026-03-01 • via Nuitee
D
Delia • family_with_children • mx
10
Pros:

Todo! Las instalaciones y sobre todo su personal, son tan lindos y amables, tuvieron el gran gesto de dejarme un pastelito porque fui por motivo de mi cumpleaños. Gracias

Cons:

Tener que regresar! Todo fantástico!

2026-03-01 • via Nuitee
R
roseline • family_with_children • fr
7
Pros:

L'emplacement à 15mm à pied du zocalo

Cons:

Chambre sombre donnant sur les toits alors que de nombreuses chambres vue piscine étaient disponibles. Est-ce en raison d'un réservation booking ?

2026-02-28 • via Nuitee
J
Jitka • couple • cz
9
Good choice
Pros:

Nice location, close to the center. The hotel is very clean, with a nice heated pool (the weather was too cold for us, so we did not use it, but some other guests enjoyed it) and a lovely green courtyard. We stayed here only one night and could have easily spent more time here.

Cons:

The only small thing that took away from our great feeling was the figure of probably the female owner who kept walking through the grounds with a frowny face, sometimes giving emphatic orders to employees.

2026-02-23 • via Nuitee
P
Philippe • family_with_children • fr
9
Très bel établissement, bien tenu et très bien situé. Rien à dire. Le plus : une piscine chaude et bien entretenue ; un
2026-02-22 • via Nuitee
N
Nelson • couple • ca
5
Unique
Pros:

Location and atmosphere

Cons:

Bed hard a rock

2026-01-24 • via Nuitee
P
Pronost • family_with_children • fr
9
Le calme en pleine ville
Pros:

La chambre avec le lit king size
Le cadre extérieur du patio
Le calme
Le petit déjeuner
La gentillesse du personnel
la wifi
la douche (enfin de l'eau chaude)

Cons:

Rien

2026-01-22 • via Nuitee
J
Jose • couple • us
10
2026-01-19 • via Nuitee
P
Paula • couple • pt
10
A perfect stay in a wonderful city!
Pros:

Casa de Mama felt like home way from home. The property is lovely and immaculate and run extremely professionally, but with a family feel. Having the restaurant open for breakfast and lunch was very convenient and the service (Raúl) and food was excellent. Centro was just a few blocks away. We loved our stay and hope to return.

2026-01-14 • via Nuitee
K
Koert • family_with_children • nl
5
Het had fantastisch kunnen zijn maar de eigenaresse besliste er anders over.
Pros:

De kamer, de vriendelijkheid van het personeel.

Cons:

De eigenaresse is verschrikkelijk: als we haar wijzen op het feit dat we volgens de voorwaarden een ontbijt willen kopen voor 150 pesos begint ze opeens vanuit het niets arrogant te doen en zegt ze: "ik ben de eigenaar en ik doe dit niet". Blijf weg van booking.com als je je eigen voorwaarden niet respecteert.

Het gedoe met de parking, vrij onnozel om iedere dag opnieuw te moeten gaan betalen terwijl het 2 blokken verderop ligt.

2026-01-12 • via Nuitee
E
elisabeth • family_with_children • be
7
Cons:

Nous ne parlons pas espagnol c'était un peu compliqué pour se faire comprendre ils ne parlent pas anglais... Nous avons pris une seule fois le petit déjeuner décevant... les jours suivant nous avons pris le petit déjeuner en ville.

2026-01-07 • via Nuitee
S
subbarao • solo_traveller • us
9
Pros:

Nice and welcoming staff.

Cons:

Small cozy. Room size is good

2026-01-04 • via Nuitee
Y
YOLANDA • family_with_children • mx
10
Pros:

Me encanta lo cómodo que es y sobre todo lo cuidado que está.
Cómodo hay calentadores en las habitaciones ❤️
Me encantó su jardín y que la alberca esté con el agua calientita ❤️
Sobre todo los lindos que son los empleados ❤️

2026-01-04 • via Nuitee
K
Klara • family_with_children • de
10
Pros:

Super Lage, schöne Zimmer, toller Pool, nettes Personal

2026-01-03 • via Nuitee
N
NORBERTO NERI • extended_group • mx
10
San Cristóbal de las Casas es un lugar excepcional.
Pros:

El hotel es bonito y cómodo, y la ubicación excelente porque está muy cerca del centro de San Cristóbal de las Casas, de restaurantes y tiendas.

Cons:

Me gusto todo.
Ojala puedan ofrecer paquetes con desayunos incluidos.

2026-01-02 • via Nuitee
A
Adela Ramirez Castellanos • family_with_children • mx
10
Excelente!
Pros:

Está hermoso el lugar ☺️

Cons:

Todo me gustó!

2025-12-29 • via Nuitee
F
Fouan • solo_traveller • fr
5
Cons:

Il faisait très froid (8 degré) et il n’y avait pas de chauffage

2025-12-29 • via Nuitee
S
Silvia • family_with_children • mx
10
Pros:

Limpieza

Cons:

La cama un poco dura

2025-12-29 • via Nuitee
A
Adela Ramirez Castellanos • family_with_children • mx
9
2025-12-29 • via Nuitee