Hilton Garden Inn Phoenix Downtown

Hotels
•
Hilton Garden Inn
8.6 (465 reviews)
15 East Monroe Street , Phoenix , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful facilities
Vibrant rooftop bar
Good service
Cons:
Lack of parking
Room cleanliness issues
Noisy HVAC
Outdated room

Categories

Cleanliness
7.95
Several comments about room smell and cleanliness issues.
Service
9.45
Attentive and friendly staff mentioned; overall positive service experience.
Location
9.45
Great location repeatedly praised; central and convenient.
Room Quality
8.05
Some room quality issues mentioned, including outdated rooms and cleanliness.
Amenities
7.95
Limited amenities noted, particularly lack of a pool and issues with the rooftop bar.
Value for Money
7.95
Parking fees and value perception influenced by amenities.
Food and Beverage
8.95
Food quality in the rooftop bar positively highlighted, though limited options noted.
Overall Experience
9.05
Positive experiences outweigh negatives for many guests, despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:11

Property Description

Luxurious Accommodation in Phoenix Downtown

Modern Amenities: Hilton Garden Inn Phoenix Downtown offers free WiFi in every room along with convenient coffee-making facilities.

Convenient Facilities: With a 24-hour front desk and a 24-hour fitness centre, guests can enjoy round-the-clock service and stay active during their visit.

Prime Location: Situated just 400 meters from the Phoenix Convention Center and 700 meters from Copper Square, our hotel is centrally located for business and leisure travelers alike.

Book your stay at Hilton Garden Inn Phoenix Downtown for a perfect blend of comfort, convenience, and prime location.

Important information:

Pets are allowed for a nonrefundable pet fee of $75 per stay, up to 4 nights plus tax.
More than 4 nights is $150 per stay plus tax.
Max 2 pets, and max of 50 lbs. Dogs or Cats only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 43 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 465 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 8.05
Amenities: 7.95
Value for Money: 7.95
Food and Beverage: 8.95
Overall Experience: 9.05
T
Tanee • family_with_children • us
6
Great Location, for enjoying Downtown
Pros:

The space of the room as well as the proximity to Downtown activities is amazing I enjoyed the floors and mirrors.

Cons:

We live in 2025 an age where people video record things to not only showcase their experiences when traveling but it also brings recommendations to good travel spots, so I suggest you guys enjoy the free exposure and allow some filming as long as it's not encroaching on the privacy on other guest or staff.

The way the older lady ran me down and nice/ Nastily answered my questions was insane. unfortunately, didn't get to experience the rooftop bar because they open at 5pm and close at 10pm which is a bit of a downer. I wasn't really able to get any good reviews to showcase the hotel because a lady told me I was on private property and when asked if I was able to use the computer room I was told no it's for gust although I was a guest! The views from the room is about 7/10 because they do not have floor to ceiling windows in the particular room we stayed in, I will say the hotel is a bit older and could use some updates in the ceilings of the room because there are visible water spots and cracks. Also there isn't a pool inside or out.
unfortunately, didn't get to experience the rooftop bar because they open at 5pm and close at 10pm which is a bit of a downer. I wasn't really able to get any good reviews to showcase the hotel because a lady told me I was on private property and when asked if I was able to use the computer room I was told no it's for gust although I was a guest! The views from the room is about 7/10 because they do not have floor to ceiling windows in the particular room we stayed in, I will say the hotel is a bit older and could use some updates in the ceilings of the room because there are visible water spots and cracks. There's also no pools on the property which is a bit disappointing.

So my overall is 6/10 and I'd more than likely be finding a different location for my next stay to share with my travel community for great hotel spots in Downtown Phoenix

2026-01-20 • via Nuitee
A
Anthony • couple • us
9
2026-01-12 • via Nuitee
C
Cameron • solo_traveller • us
10
Great
Pros:

Everything

Cons:

Nothing

2026-01-10 • via Nuitee
K
Katelin • extended_group • us
10
2026-01-05 • via Nuitee
S
Seth • solo_traveller • us
6
Pros:

Great location, extremely attentive and friendly staff and fun rooftop bar

Cons:

Weird noise every 20 minutes, possibly HVAC related

2025-12-23 • via Nuitee
M
M5221LCjimf • Business
2
Basically Stealing Money
Pros:

Hilton Inn double-charged a business associate of mine, admitted to the mistake, and will not refund the money. Unprofessional business management practices. I will not be making a return visit to this spot.

2025-12-21 • via Tripadvisor
M
Maria • extended_group • us
9
Pros:

It was so beautiful, only wish breakfast was included

2025-12-17 • via Nuitee
P
Preston • couple • us
9
Pros:

Location

Cons:

Parking

2025-12-17 • via Nuitee
K
Kuhn • couple • us
9
2025-12-14 • via Nuitee
C
Cristy • family_with_children • us
8
Pros:

The location

Cons:

No parking

2025-12-05 • via Nuitee
L
Lacey • family_with_children • us
10
will come back
Pros:

The hotel smelled amazing!

Cons:

The tile in the bathroom felt odd... might have been the cleaning chemicals

2025-11-14 • via Nuitee
V
Vickilyn • couple • us
1
Horrible.
Cons:

The room was outdated, the smell of the room was not pleasant, my partner got bit by bed bugs and the location had too many homeless around the building. The drink on floor 13 was too expensive for the size of the cup. The cup were very small.

2025-11-13 • via Nuitee
C
CazzaHayes • Business • London, England
8
A vibrant rooftop bar with excellent service
Pros:

Don't let the exterior fool you! This is not a grey monolith but inside is bright, light and sophisticated. I headed for the rooftop bar to see the sights at night. The service was excellent - the waiting staff remembered who ordered which cocktail (and the menu was extensive). The food was a good mix of 'picky bits' blending US and European favourites. The views from the roof were not the greatest, to be honest. Phoenix is a city in the desert not Vegas or San Francisco, so, for me, all the interesting Phoenix sights like the mountain ranges were in the far distance, past the flat rooftops of a metropolitan city. That didn't stop the rooftop experience being vibrant with the city lights and the state fair visible and enjoyed in the warm, still night air.

2025-11-01 • via Tripadvisor
A
Ailyn Sahagun • extended_group • ph
5
2025-10-27 • via Nuitee
M
Michelle • family_with_children • us
5
Great hotel, just didn’t appreciate someone setting of fire alarms
Pros:

Very clean, great location for our trip, friendly staff

Cons:

Woke up at 1 am with a fire alarm going off. I was on 10th floor and have severe foot pain. Walking down those flights of stairs, standing outside for an hour to find out it was false alarm. Then get back to our room and alarm continued for 20 minutes. I was in a house fire a year ago, so I’m still recovering from the shock of it. Should have had some kind of discount on our bill.

2025-10-13 • via Nuitee
G
Gabriel
2
Pros:

The fire alarm when off 4 times for a total of 2 hours from 12:30-2am casing sleep disruption. False alarm tho.

2025-10-13 • via Nuitee
J
Jacob
10
Pros:

Great location

2025-10-12 • via Nuitee
S
Seattle • friends
10
Pros:

Located close to everything. Nice amenities

2025-10-09 • via Nuitee
K
Keeley
10
Pros:

Very friend and helpful front desk staff! Very clean .

2025-10-06 • via Nuitee
S
Simone
10
Pros:

Great place to stay in downtown phoenix. Close to all the restaurants and entertainment. The hotel has an art deco feel and very reminiscent of NYC. The rooms had great windows providing lots of natural light (all with shades and blackout curtains). Overall great stay and would recommend.

2025-10-04 • via Nuitee