Hampton Inn & Suites - Richmond - Downtown, VA

Hotels
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Hampton Inn
7.3 (424 reviews)
700 East Main Street - Suite A , Richmond , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Nice breakfast spread
Good staff
Cons:
Poor cleanliness
Inadequate service
High prices for low quality

Categories

Cleanliness
5.69
Numerous mentions of poor cleanliness across multiple reviews, reflects a significant issue.
Service
6.66
Generally low rating based on experiences of inadequate response and assistance from staff.
Location
8.7
Multiple reviews highlight the convenience of the hotel's location for various activities.
Room Quality
7.15
Mixed feelings; while some rooms were fine, others were reported as poorly maintained.
Amenities
7.68
Amenities mentioned varied in quality; some were liked while others noted limitations.
Value for Money
7.14
Several complaints about paying high prices for subpar experiences suggest poor value.
Food and Beverage
7.69
Breakfast received positive notes, but limited menu at rooftop restaurant noted.
Overall Experience
7.66
Overall mixed feedback indicates significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:16

Property Description

Luxurious Accommodations:
Experience comfort and style at Hampton Inn & Suites - Richmond - Downtown, VA. Each room is equipped with a flat-screen TV and complimentary toiletries for a relaxing stay.

Convenient Amenities:
Enjoy the convenience of an on-site restaurant and a 24-hour front desk to cater to all your needs promptly during your stay in Richmond.

Prime Location:
Situated just steps away from the Greater Richmond Convention Centre, our hotel is also close to attractions like the Museum of Confederacy and Virginia Commonwealth University School of the Arts, making it the ideal choice for both business and leisure travelers.

Book your stay at Hampton Inn & Suites - Richmond - Downtown, VA now for a memorable experience in the heart of Richmond!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.3
Based on 424 reviews
Cleanliness: 5.69
Service: 6.66
Location: 8.7
Room Quality: 7.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 7.69
Overall Experience: 7.66
A
Annie • family_with_children • us
9
2026-02-14 • via Nuitee
• couple • us
7
Pros:

location is great/ breakfast could have been better

Cons:

The only thing I didn't like was the tunnel of homeless people I have to walk through to get to the hotel if you don't know about the other entrance.

2026-02-11 • via Nuitee
C
Carrie • family_with_children • us
1
Cons:

Bedbugs

2026-02-11 • via Nuitee
T
Trevor • solo_traveller • us
4
I had no hot water the entire weekend.
Pros:

Good location to the venue I was visiting.

Cons:

There was no hot water the entire weekend. I was assured that it would be handled day after day, but it never was. I had to take cold showers every day. There was also damage to the bathroom.

2026-02-08 • via Nuitee
G
Glorie • family_with_children • pr
1
Dirty room horrible front desk service
Pros:

Nothing

Cons:

There was no hot water there was bed bugs in bed there was cheese curls on floor when we arrived.

2026-01-29 • via Nuitee
B
BRAD • extended_group • us
8
Reasonable rate for the convenience of location; clean, quiet and comfortable room.
Pros:

Weekend stay for easy access to National Theatre, the Capital Ale House and other walkable downtown clubs, pubs and restaurants.

Cons:

Hard to distinguish entrances as sister branded hotel in same footprint but with separate lobbies on separate floors but sharing elevators. After a show at a local venue, safer lobby entrance was closed and routed through an unattended entrance past questionable surroundings. Parking cost was steep for a weekend which should be reasonable to help draw visitors. We left our car in the hotel affiliated garage for two days for $50. Being close to the Capitol would be advantageous during milder weather weekends or during the business week. Staff courteous and available.

2026-01-22 • via Nuitee
M
Mary • couple • us
10
Pros:

The staff was extremely friendly, everything was very clean and the location was perfect because we needed to go to the convention center, and we walked there.

2026-01-20 • via Nuitee
B
Brian • couple • us
6
Cons:

There wasn't any hot water

2026-01-20 • via Nuitee
A
Alec • family_with_children • us
9
Solid hotel. Friendly staffs
Pros:

Fitness room was better than expected on top of the roof. I was expecting a dark room, it was bright and sunny. Parking is convenient. Good staff..

Cons:

Elevator C was flaky

2026-01-19 • via Nuitee
K
Karen • family_with_children • us
7
2026-01-19 • via Nuitee
F
Francisco • solo_traveller • pr
10
Comofortable in Richmond
Pros:

The property was well located near the convention center and also for a quick trip to the airport the following morning.

Cons:

The upkeep was good and also loved the gym access, it had a better gym than most hotels let me tell you.

2026-01-14 • via Nuitee
A
ashley • extended_group • us
2
Would not stay again.
Pros:

Location was ok. Staff tried with what they had available. Hotel needs a lot of work.

Cons:

AC was broken, shower wouldnt drain. No one at the desk at night. After my convention ended and the problems were still not corrected it left me up until almost 2am to be able to change into a new room in the other hotel. Which left me exhausted for the next day at the convention. Wouldnt stay here again.

2026-01-13 • via Nuitee
C
Charles • solo_traveller • us
8
2026-01-06 • via Nuitee
J
James • couple • gb
10
Pros:

Great location and very good staff

Cons:

Location

2025-12-31 • via Nuitee
C
Carmen • couple • co
1
No solucionaron mi problema, por causas externas a mi
Pros:

Nada

Cons:

Todo

2025-12-30 • via Nuitee
S
Sashalee • extended_group • us
8
I enjoyed my stay with my family it was a pleasure to be able to spend time there .
Pros:

Was very beautiful.

Cons:

N/A

2025-12-28 • via Nuitee
H
Harvey • couple • us
1
It was NOT a good experience at all
Pros:

Did not attend. Whole facility was not a clean atmosphere. Our entire experience at this location was horrible. Let me first say that We are Hilton Honors members. Just this past September for my daughter’s wedding our entire family and friends stayed at the Hampton Inn in Downtiwn Huntington NY and the entire stay and staff were wonderful!
A complete opposite experience to this last stay in Richmond Virginia. To begin with we always request feather free rooms as was indicated on our reservation. When we check in I always confirm this When we did do at the Richmond Virginia site. We were rather rudely told that they do NOT have anything feather free and the person at the desk continued to rudely say that they in fact have cats there!! I suffer from severe allergies and this started a bad reaction ( runny , stuff nose. Red swollen eyes) coughing. We then went up to our room In the room there was a horrible noise that sounded as if a freight train was running through it. I tried calling the front desk to report this. NO answer. At this point we had to drag all our luggage downstairs. Guess what. There wasn’t any one at the front desk. We waited and eventually she returned. She I firmed me that she can not sit at the desk all the time. A maintenance man( a very nice guy) came up to our room and he immediately said there obviously was something broken and that Ofvourse no one should stay in this room. He suggested I call the front desk to ask for a different room. Guess what— no answer! We trigger downstairs again( from the 18th floor and No one was at the desk. She finally appeared. Assigned a new room ( no apology)
The new room was quiet but extremely poorly kept. The top of the furniture and mirrors look like no one has cleaned them in months. The bathroom was dirty and not clean smelling. The desk chair did actually confirm that they did have a cat in that room at some point due to the long cat hairs on the chair.

Cons:

Continued from above. When we decided that it was getting late and we were tired and hungry we went to ask for any suggestions for a place to eat. She told us to google it!
This whole stay was a bad experience. In such contrast to our previous experiences with the Hilton chain. My husband said to me that he really thinks we should think of switching to a different chain in the future

2025-12-23 • via Nuitee
D
Darla • family_with_children • us
3
2025-12-19 • via Nuitee
L
lynette • couple • us
1
Unfortunately Terrible
Pros:

Nice room

Cons:

My Booked room had no heat, so I was moved to a queen room and downsized but still paid the same amount for King suite I booked. Then hotel had no running water for our entire stay so we had to leave early. A waist of money and staff was no help because the only explanation I received was we are not liable. No type of compensation or anything for staying in a hotel where you could bathe or use the bathroom

2025-12-15 • via Nuitee
C
Carla • couple • us
10
2025-12-09 • via Nuitee