Hampton Inn & Suites - Richmond - Downtown, VA

The refrigerator in the room didn't work, which caused a big problem for us as my wife is breastfeeding so we couldn't store pumped milk.

None of the electrical appliances were plugged in, and the outlets in the room didn't work. We had to move the microwave so we could sterilize bottles.

The elevator system was slow and very difficult to use. Only one elevator of the 4 seemed to be working.

Since we were in town for a medical procedure, when we arrived at the hotel, we really wanted to check in and get settled. However, our room wasn't ready on time. This wasn't a huge problem - we sat in your lovely lobby - but I felt bad for my daughter who just wanted to lay down.

Elevators

the only thing that was kind of weird and annoying was the elevators and the weird parking

There was no shampoo in the dispenser

The staff and the service

Hello I usually don’t write reviews but I am completely unhappy with my stay. When we arrived at 3:30 I was told that my room wasn’t ready and when asked the person at the front desk (younger male Alex) advised me it might be 10-15 mins. While I wasn’t happy we made it work due to my parents already being checked in. We waited in my parent’s room for about an hour before I had to call down to the front desk and ask. When I talked to Alex he said oh my bad I never called you I’ll send someone up.

When I booked my room I booked a corner king suite with a sofa bed.

When the person came up to my parents room to give us the key it was a regular non suite room with a huge stain on the floor.

We went down to the front desk and Alex and Kenny(manager) were there Alex became very annoyed by the fact that we were unhappy while Kenny was very understanding. Kenny explained that the hotel was overbooked and our room was given away. This had me very unhappy, Alex didn’t seem to care and walked away with no apology. Kenny discounted our room but due to the inconvenience of everything I believe that it is highly unlikely that I will ever book either Hampton again.
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So I don't think it's worth the money. It's one of the more expensive hotels in the area and don't think it's worth it.
Homeless people sleep in the entrance.
There are some nights where there are no staff for your hotel and we had a fire alarm at 0100am where the building was evacuated and no staff present to assist or keep us informed. We just stood in the rain for ages.
Another night the gas alarm went in my room waking me up at 0400am so 2 nights sleep ruined.
Tried contacting staff/maintenance but no one was contactable.
Eventually found someone at the other hotel reception who said ignore it it always does that and just silence it.
Room cleaning happens every other day which im fine with except it didn't happen. new towels were left on the side but bins weren't cleaned or old towels picked up.
Also booking.com doesn't say it's 50 dollars a night for incidental. If I came back I wouldn't be staying here again.

First of all, you must be kidding by asking for my feedback!!! When we got to the hotel, we were told they were sold out and they had to cancel all third party reservations. We were now stuck in Richmond, VA with no room and it was very late!! Luckily I got on my phone and we were able to find a place to stay, But this was a terrible experience. At least the staff tried to be nice about it.

The room was not clean. It looked like they needed to vacuum and wipe downs surfaces again.