Hampton Inn & Suites - Richmond - Downtown, VA

Hotels
•
Hampton Inn
7.3 (460 reviews)
700 East Main Street - Suite A , Richmond , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Nice breakfast spread
Good staff
Cons:
Poor cleanliness
Inadequate service
High prices for low quality

Categories

Cleanliness
5.69
Numerous mentions of poor cleanliness across multiple reviews, reflects a significant issue.
Service
6.66
Generally low rating based on experiences of inadequate response and assistance from staff.
Location
8.7
Multiple reviews highlight the convenience of the hotel's location for various activities.
Room Quality
7.15
Mixed feelings; while some rooms were fine, others were reported as poorly maintained.
Amenities
7.68
Amenities mentioned varied in quality; some were liked while others noted limitations.
Value for Money
7.14
Several complaints about paying high prices for subpar experiences suggest poor value.
Food and Beverage
7.69
Breakfast received positive notes, but limited menu at rooftop restaurant noted.
Overall Experience
7.66
Overall mixed feedback indicates significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:16

Property Description

Luxurious Accommodations:
Experience comfort and style at Hampton Inn & Suites - Richmond - Downtown, VA. Each room is equipped with a flat-screen TV and complimentary toiletries for a relaxing stay.

Convenient Amenities:
Enjoy the convenience of an on-site restaurant and a 24-hour front desk to cater to all your needs promptly during your stay in Richmond.

Prime Location:
Situated just steps away from the Greater Richmond Convention Centre, our hotel is also close to attractions like the Museum of Confederacy and Virginia Commonwealth University School of the Arts, making it the ideal choice for both business and leisure travelers.

Book your stay at Hampton Inn & Suites - Richmond - Downtown, VA now for a memorable experience in the heart of Richmond!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.3
Based on 460 reviews
Cleanliness: 5.69
Service: 6.66
Location: 8.7
Room Quality: 7.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 7.69
Overall Experience: 7.66
T
Terri • solo_traveller • us
1
Pros:

Nothing

Cons:

There was Noone at the desk gave me keys to a room that was out of service then room was dirty no one to tell elevators were dangerous

2026-05-16 • via Nuitee
C
Colt • couple • us
1
Our reserved room was not available to us when we arrived at 9:30pm.
Pros:

Never got a chance to try it.

Cons:

That you cancelled our reservation after we agreed with your representative that we would NOT cancel.

2026-05-14 • via Nuitee
P
Priscilla • couple • us
5
Terrible
Pros:

The breakfast was cold and the ladies bathroom in the lobby was terrible- 2 stalls were not working and smelling. We were expecting to have dinner in the hotel and the restaurant was locked down. The garage was tight and the trash cans were overflowing. And on top of that we couldn’t even get out of the garage when it was time to leave. The room was cold so we had to get a heater, because it to long to get warm.

Cons:

Everything

2026-05-10 • via Nuitee
D
Devin • couple • us
10
2026-05-08 • via Nuitee
B
Bradner • couple • us
6
Nice staff trying to cope with outdated and very un-Hampton Inn quality devices and infra-structure
Pros:

Did not eat breakfast but Hampton Inn usually has a nice one. Crew at desk were trying to be helpful. Hampton Inn beds are great.

Cons:

Hard to find entrance. Room had NO usb ports or connections for devices......hadn't been in room like this in maybe a decade. The tv remote would not work. Told staff and they came to room (left tv on so we would know) and I am sure put in battery. When we got back to room, the remote was crappy and we gave up and went to bed.

2026-05-07 • via Nuitee
J
Joe • couple • us
10
Pros:

great location, loved the breakfast, the rooftop bar was amazing.

Cons:

not sure if this is you guys or not but if you are managing the rooftop bar i would suggest having an option on the menu for just some well drink cocktails. whisky/coke, vodka/cranberry ect, menu cocktails were kind of expensive.

2026-05-07 • via Nuitee
R
Rowan • solo_traveller • gb
9
Good Quality but Inexpensive
Pros:

This was a really good hotel, and the rooms are large and comfortable., with a fridge and tea/coffee facilities. Cost has been stripped out so crockery and cutlery are paper and plastic and all-day coffee is in vacuum jugs. But the hot breakfast ((including fresh waffles) is good. Staff friendly and helpful.

2026-05-04 • via Nuitee
E
Edward • extended_group • us
8
2026-04-24 • via Nuitee
A
Abigail • family_with_children • us
5
Pros:

Location

Cons:

Not very welcoming. No body wash in the bathroom.

2026-04-19 • via Nuitee
G
Gatling • family_with_children • us
10
2026-04-11 • via Nuitee
B
Becerra Martinez • solo_traveller • us
5
2026-04-09 • via Nuitee
M
Mary • extended_group • us
9
Lovely - we want to visit again when we can do it for fun and not for medical reasons.
Pros:

The staff was polite and friendly. They actually had a fan for us to use as we forgot ours. The room was lovely and we really enjoyed the breakfast. I like the texting option that they used to communicate!

Cons:

Since we were in town for a medical procedure, when we arrived at the hotel, we really wanted to check in and get settled. However, our room wasn't ready on time. This wasn't a huge problem - we sat in your lovely lobby - but I felt bad for my daughter who just wanted to lay down.

2026-04-07 • via Nuitee
J
Joel • family_with_children • au
2
Very disappointing given the price,
Cons:

The refrigerator in the room didn't work, which caused a big problem for us as my wife is breastfeeding so we couldn't store pumped milk.

None of the electrical appliances were plugged in, and the outlets in the room didn't work. We had to move the microwave so we could sterilize bottles.

The elevator system was slow and very difficult to use. Only one elevator of the 4 seemed to be working.

2026-04-07 • via Nuitee
D
Devin • couple • us
10
2026-04-06 • via Nuitee
D
Devin • couple • us
10
2026-04-06 • via Nuitee
A
Ashley • couple • us
8
Pros:

Location

Cons:

Elevators

2026-04-05 • via Nuitee
M
Michael & Kristin • couple • us
3
2026-04-03 • via Nuitee
T
Tessa • family_with_children • us
6
2026-04-03 • via Nuitee
A
Alejandra • couple • us
10
Don’t mind the elevators, it’s clean, spacious and they have nice staff
Pros:

I loved it all, I liked the breakfast, the staff was nice, rooms were clean, and spacious and i was there for a cheer comp weekend at the Greater Richmond convention center, so it was conveniently well located

Cons:

the only thing that was kind of weird and annoying was the elevators and the weird parking

2026-04-02 • via Nuitee
S
stuartbF4875OE • Couples
4
Sorry, but not a good Hampton Inn and it is poorly run.
Pros:

The room was $300+ per night, but nobody was at the front desk to check us in, after a lengthy wait, someone finally came briefly to check us in. But they left again. The problem then continued after we checked in, we saw the toilet paper and tissue dispensers were empty, then nobody was at the front desk, so nobody to help us with that either. After that, we saw somebody had thrown up on the 14th floor and it did not get cleaned up until housekeeping came the next day. There were full of water dehumidifiers on the floor. On top of the hotel cost, the parking was $25 per day, but the parking was tough because they share parking spaces with the attached Homewood Suites The breakfast had packaged eggs, and limited stuff overall, the coffee was very weak, like light brown water. Really, the only good thing about this hotel is the downtown location near the VCU campus and the Altria Theater.

2026-04-01 • via Tripadvisor