Hotel City Lugano, Design & Hospitality

Hotels
•
Independent
9.2 (106 reviews)
Via G. Bagutti 4, Lugano, TI, 6900 , Lugano , CH
41-91-2220900

listing image 1
Show all photos
Pets allowed

Facilities

Free WiFi
Terrace
Luggage storage
Concierge service
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Front desk (limited hours)
Smoke-free property
See all facilities

Review Highlights

Pros:
Super clean rooms
Attentive staff
Cons:
Hard bed

Categories

Cleanliness
9.63
The hotel is described as super clean.
Service
9.1
Excellent service with attentive staff.
Location
9.14
Standard quality for this hotel tier.
Room Quality
9.09
Standard quality for this hotel tier.
Amenities
9.12
Fridge and kettle in room, enhancing the stay.
Value for Money
9.08
Standard quality for this hotel tier.
Food and Beverage
9.13
Standard quality for this hotel tier.
Overall Experience
9.3
Overall rated experience reflecting the hotel's strengths.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:48

Property Description

Discover the elegance of Hotel City Lugano, Design & Hospitality, centrally located in the heart of Lugano.

Luxurious Accommodations
Indulge in our 48 air-conditioned rooms designed for your comfort, featuring refrigerators, minibars, and modern flat-screen televisions. Each room offers complimentary wireless internet and private bathrooms stocked with luxurious toiletries and slippers.

Gourmet Dining Options
Savor delightful meals at our inviting restaurant, or grab a quick snack at the coffee shop/café. Enjoy refreshing drinks at our bar/lounge, and don’t miss our buffet breakfasts, served throughout the week.

Prime Location & Convenient Amenities
Situated just a stone's throw from Lake Lugano and local attractions, our hotel also offers essential conveniences such as concierge services, luggage storage, and self-parking to enhance your stay.

Experience the charm and hospitality of Lugano—book your stay at Hotel City Lugano today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

9.2
Based on 106 reviews
Cleanliness: 9.63
Service: 9.1
Location: 9.14
Room Quality: 9.09
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 9.13
Overall Experience: 9.3
F
Fahad • partner
8
Pros:

Everything was walkable. Good links to bus stations especially with the Ticino ticket that gives you free public transport. I wasn’t aware of this until the concierge informed me. Room was nice enough and breakfast had enough options.

2025-10-03 • via Nuitee
A
Aurelien
10
Très bien très propre
Pros:

Très bien très propre
Idéal

2025-09-23 • via Nuitee
E
eric
8
Pros:

Very little hotel. All was good. Fridge and kettle in room. Superclean. Only downside was the hard bed.

2025-08-04 • via Nuitee
J
Jose alberto
10
Pros:

Excelente hotel! Funcionários muito atenciosos.

2025-07-20 • via Nuitee
M
Muriel
10
Pros:

Super service & gut platziert.

2025-06-13 • via Nuitee
A
Adrian
10
Pros:

Gutes preisgünstiges Hotel, sehr sauber, gut gelegen.

2025-05-31 • via Nuitee
D
Dominique • friends
6
Pros:

Hôtel très biens mais service peu chaleureux

2025-02-09 • via Nuitee
C
Claudio
10
Ok
Pros:

Wunderbar

2024-12-08 • via Nuitee
V
Vincenzo
10
Pros:

Sehr freundliches und zuvorkommendes Personal.

2024-11-15 • via Nuitee
L
Luca • partner
2
Pros:

Siamo stati malissimo, la struttura è modesta in un posto brutto, per risparmiare, forse perché senza clienti, hanno abbassato la temperatura delle camere, abbiamo trascorso una notte al freddo. Il commento della reception è stato: prossima volta vi diamo una coperta in più, come se uno andasse in bagno con la coperta o col cappotto. Vergogna

2024-11-09 • via Nuitee
C
Chang • family
10
Pros:

Excellent experience

2024-10-24 • via Nuitee
S
Stephan • partner
6
Pros:

Good basic services without extras.

2024-10-18 • via Nuitee
R
Roland
10
Bon hôtel à tout point de vue
Pros:

Confortable, moderne, excellent petit déjeuner, arrêt de bus à l’entrée. Le personnel est un peu en dessous, pas très pro.

2024-10-10 • via Nuitee
E
Ermelinda
8
Erwartungen Übertroffen
Pros:

Modernes Zimmer und sehr freundliche Dame beim Frühstück. Kann es nur weiter Empfehlen!

2024-08-25 • via Nuitee
J
James • family
10
Pros:

Clean with nice amenities. A little off the downtown area but not too bad a 10 minute walk or using the public transportation not a problem getting there.

2024-08-19 • via Nuitee
S
Savita • partner
10
Pros:

Nice hotel definately 4 star. Modern and clean. Within walking distance of shopping and train station. We walked to the cable car and took the cable car upto the train station.

2024-08-19 • via Nuitee
G
Gloria • partner
10
Pros:

Nice hotel

2024-08-19 • via Nuitee
W
Werner
10
Pros:

Very kind personell

2024-07-21 • via Nuitee
Y
Yi
10
推薦
Pros:

1.雖然離車站稍遠，但從車站走到飯店都是下坡，入住後即有免費市區交通卡，所以隔天前往車站，在附近搭6號公車上坡至車站只需五分鐘車程，而且巴士時刻表相當準點，非常好控制時間。
2.隔音超好，住宿當晚有歐洲杯球賽，外面即使有歡呼聲，房間內什麼也聽不到，只是住宿的房間可能正好有管線，偶有呼嚕嚕聲，但不至於擾人。
3.房間裝修算蠻新的，我主要過夜，為了隔天早上往琉森的觀光列車，這裡比起車站旁的房價，相對優勢。

2024-06-19 • via Nuitee
R
Ronald • friends
10
Pros:

Very nice room and very modern. I have the room was very nice.

2024-06-19 • via Nuitee