WoodSpring Suites St Louis St Charles

Hotels
•
WoodSpring
5.5 (218 reviews)
2100 Old Hwy 94 S , Saint Charles , US
+1 636-916-0001

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly/front desk staff (mentioned multiple times)
Andrew was a great host
Security noted as positive
Fridge in room appreciated
Nice landscaping and open-space feel
Good location / not on a busy street
Close to local spots (White Castle) and good for concerts
Clean-smelling rooms reported by some guests
Cons:
Dirty floors and lack of housekeeping
Very uncomfortable/poor beds causing pain
Clogged bathroom / poor plumbing
Cigarette smell and stained vents
Unstable toilet seat and maintenance issues (AC rattling, window problems)
Expensive and non-refundable pet fees
No breakfast available
No dishes/utensils for cooking; limited amenities

Categories

Cleanliness
2.5
Multiple guests reported dirty floors, cigarette smell, stained vents, lack of housekeeping and rooms not being cleaned; bathrooms clogged and overall poor cleanliness.
Service
9.5
Mixed reviews but several strong positive mentions of front desk staff (including 'awasome' and 'Andrew was a great host') and staff keeping areas clean; some failures in housekeeping responsiveness and limited evening desk coverage noted.
Location
9.5
Generally seen as convenient and not on a busy street; proximity to local spots (White Castle) and suitability for concert-goers were praised.
Room Quality
3.5
Frequent complaints about very poor beds causing pain, rattling AC, unstable toilet seat, loose fittings and occasional moldy smells; fridge appreciated but room defects lowered quality.
Amenities
6
Some useful touches (fridge, security) but lacking basics for some guests (no dishes/utensils), no breakfast and an expensive/non-refundable pet fee reduced amenity satisfaction.
Value for Money
3.5
Perceived as poor value due to extra non-refundable pet fees, uncomfortable beds and cleanliness issues; several guests said they would not return or wanted refunds.
Food and Beverage
4
Multiple mentions that there was no breakfast available; no other food/beverage positives reported.
Overall Experience
5.5
Overall mixed but leaning negative: praised staff and some aspects (landscaping, decor) yet undermined by cleanliness, bed comfort and maintenance issues; overall average sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Modern Comforts and Convenience

At WoodSpring Suites St Louis St Charles, experience modern comforts and convenience with free WiFi and private parking available. The hotel offers well-equipped rooms with private bathrooms for a relaxing stay.

Helpful Reception Services

The hotel's reception is always ready to assist guests with valuable information to explore the area. Whether it's recommendations for local attractions or assistance with transportation, count on the friendly staff to make your stay enjoyable.

Ideal Location

Conveniently located in St. Charles, with Saint Louis and Chesterfield within easy reach, WoodSpring Suites St Louis St Charles is the perfect choice for travelers. Book now and experience a comfortable stay with us!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STL

Location

Guest Reviews

5.5
Based on 218 reviews
Cleanliness: 2.5
Service: 9.5
Location: 9.5
Room Quality: 3.5
Amenities: 6
Value for Money: 3.5
Food and Beverage: 4
Overall Experience: 5.5
B
Barbara • solo_traveller • us
8
Staff was excellent
Pros:

It was clean and comfortable It was also quiet Even though it was Halloween

Cons:

The only thing wrong with was if you didn’t know it is an extended stay so there is no hair dryer shampoo or things like that

2026-11-01 • via Nuitee
C
carmen • family_with_children • cl
6
Pros:

Personal amable

Cons:

El baño se tapaba diario no fluía el agua y no limpiaron la habitación en toda la estancia

2026-10-22 • via Nuitee
C
Coleman • family_with_children • us
5
it was okay. the front desk was awasome
Pros:

rooms should have toilet height for handicapped visitors and a Walkin shower.

Cons:

The height of the toilets and no Walkin shower for handicapped

2026-10-19 • via Nuitee
G
Gerard • couple • us
1
Night mare!!
Cons:

Terrible place wouldn't recommend to anyone!!!

2026-09-16 • via Nuitee
C
Charles • solo_traveller • us
4
Pros:

ABSOLUTELY NOTHING. WILL NEVER STAY AGAIN.

$58 NON REFUNDABLE PET FEE. $5.00 PER PET.

RIDICULOUS

Cons:

People hanging out front. People actually live there. The bed was horrible.

2026-09-14 • via Nuitee
J
Jeremiah • couple • us
1
Horrible in all honesty but the staff I met at the desk that day was an incredible person
Pros:

I didn’t even stay at the property long enough and I would love a full refund

Cons:

The elevator wasn’t clean and I didn’t like the hotel in general

2026-09-14 • via Nuitee
R
Rachael • solo_traveller • us
7
Pros:

The places was nice and clean and the fridge was a nice touch

Cons:

The bed was so bad I woke up in so much pain it was cheap and hard worse then a motel 6 bed I slept in last month! 4 days later and my back still hurts!!

2026-08-14 • via Nuitee
M
Meyer • solo_traveller • us
8
2026-08-13 • via Nuitee
P
PERKINS • solo_traveller • us
10
Safe
Pros:

Security

2026-08-08 • via Nuitee
T
teague • solo_traveller • us
5
Pros:

I enjoyed the landscaping and the open space feel
I love the decorum with ledge themed appearance.

Cons:

I disliked the cleanliness of the floors, counters, and smell.

What I tried was incensing the room to get the cigarette smell out. I would suggest plug in scents for the room too, it'll bring a more welcoming feel.

I noticed that the vent had a creaking noise and the vents in the bathroom had a stain. Maintenance couldnt come in and replace them!
The floors were also pretty dirty. They smelled clean but had some filth on them still and my socks turned brown walking on it. I tried to have house keeping come and clean again but nobody ever came.
I hope this helps? Thank you for the stay!

2026-07-13 • via Nuitee
M
Marie • family_with_children • us
8
2026-07-07 • via Nuitee
D
Donna • extended_group • us
5
It was adequate and it would be nice if we knew left the morning. Someone was there to check you out
Pros:

Location was good and there was no breakfast.

Cons:

The floor was that new plastic wood floors that hotels are using and whatever solution they’re using to clean the floors it was filthy. I used a towel to walk around and the towel was black on the bottom.

2026-07-03 • via Nuitee
S
Shanay • solo_traveller • us
10
2026-06-26 • via Nuitee
A
Ashley • couple • us
10
2026-06-24 • via Nuitee
T
Tiffiny • solo_traveller • us
10
Pros:

Andrew was a great host.

2026-06-22 • via Nuitee
M
Maria • couple • us
3
See above comment
Pros:

I liked how the staff kept it clean

Cons:

Our room 420, was not up to par. When we walked in, my husband had to put the right side of the window back in. The toilet seat was 100% not stable. It is extremely loose. The fitted sheet was too big for the bed. The ac kept making a rattling noise.

2026-06-15 • via Nuitee
A
Ange • couple • us
10
Good
Pros:

N/a

Cons:

N/a

2026-06-12 • via Nuitee
B
Bobbi Jo • solo_traveller • us
4
Probably would not come back
Pros:

Good size Room.

Cons:

The room smelled moldy, the floors were wet the entire weekend, there was no one available at the front desk in the evening.

2026-06-10 • via Nuitee
N
Nilesh • family_with_children • us
7
2026-05-30 • via Nuitee
D
David • solo_traveller • us
8
Pros:

Clean and okay bed. Very friendly

Cons:

No dishes utensils or pots to cook with . Wasn't told you had to bring them.

2026-05-23 • via Nuitee