Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Cons:
Cleanliness issues
Room size smaller than expected

Categories

Cleanliness
7.98
Some reviews mention old carpets and dust, affecting overall cleanliness.
Service
9.45
Staff were reported as very professional and helpful; overall good service.
Location
9.49
Multiple reviews highlight the excellent location near shopping and train stations.
Room Quality
7.44
Rooms described as small, old, and not well laid out.
Amenities
9.47
Washer/dryer units in every room and good buffet breakfast options.
Value for Money
7.93
Some feel the price is a bit high for the room size and cleanliness.
Food and Beverage
7.98
Breakfast options limited according to some reviews.
Overall Experience
9.05
Positive experiences overall despite some mentioned flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:55

Property Description

Modern Spacious Guestrooms and Free WiFi
Tokyu Stay Ginza offers contemporary and spacious guestrooms with free property-wide WiFi, ensuring a comfortable stay for all guests.

Convenient Location
Located just a 3-minute walk from Ginza Train Station's Exit A7, the hotel provides easy access to major attractions such as JR Tokyo Station, Tokyo International Forum, and the Imperial Palace.

Complimentary Amenities and Services
Guests can enjoy free amenities in the en suite bathroom, including toothbrushes, shampoo, and soap. Additionally, the hotel offers free luggage storage and complimentary trouser presses, adding convenience to your stay.

Experience the perfect blend of comfort and convenience at Tokyu Stay Ginza. Book now for an unforgettable stay in Tokyo!

Important information:

Please note that the Superior Twin Room does not feature a washing machine. All other room types are equipped with a washing machine.

As of July 1st, 2023, cleaning parameters will be in effect as follows.
For consecutive stay - guests can request for 'basic cleaning' by placing a card on the door. 'Basic cleaning' will include emptying waste, changing face and bath towels, bathmat, and night ware.
For more than a 7 night stay - Cleaning the room once a week which includes bed making, towel and night ware change, toiletry replacement, cleaning and emptying waste. Any additional cleaning requests will be subject to a surcharge.
For more information please inquire the front desk.

Please note that renovation work of the 1st-floor lobby and the 2nd-floor restaurant will be carried out from 16/07/26 to 31/03/2027.
Guests may experience some noise or light disturbances from （10:00 to 18:00）
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 3998 reviews
Cleanliness: 7.98
Service: 9.45
Location: 9.49
Room Quality: 7.44
Amenities: 9.47
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 9.05
W
William • solo_traveller • au
10
Pros:

Excellent location. Having a washer drier for clothes helped keeping fresh in the Tokyo heat.

2026-10-13 • via Nuitee
X
Xuyu • family_with_children • cn
9
2026-10-13 • via Nuitee
J
James • couple • us
8
Wonderful hotel in a great location, with everything you need, but there is no closet to put clothes.
Pros:

Location, the washer/dryer, and the coffee.

Cons:

No closet in the room.

2026-10-13 • via Nuitee
L
ludovica • couple • it
5
2026-10-12 • via Nuitee
S
Sarita • couple • us
7
Very basic
Cons:

Carpet dirty, small room

2026-10-12 • via Nuitee
J
Julia • couple • ca
9
2026-10-12 • via Nuitee
A
Alexander • couple • au
6
Convenient but average
Pros:

Convenient location

Cons:

Very small for two people. The breakfast/food facilities were closed for an extended period due to renovations. Have had much better service and accomodation elsewhere in Japan.

2026-10-12 • via Nuitee
E
Eduardo • couple • es
6
2026-10-11 • via Nuitee
S
sanne • couple • nl
9
2026-10-11 • via Nuitee
Y
Yuju • couple • tw
7
Good location, but not really clean enough.
2026-10-11 • via Nuitee
R
Roger • solo_traveller • au
7
Pros:

Location

Cons:

Room small

2026-10-11 • via Nuitee
T
Tracie • couple • us
8
Our go to hotel in Tokyo.
Pros:

Convenient location. W/D in room is a huge bonus.

Cons:

Breakfast room was being renovated so no breakfast.

2026-10-11 • via Nuitee
M
Marie • solo_traveller • us
9
The location is ideal and the staff are friendly.
Pros:

Location, staff, and amenities.

Cons:

The second room I had with a washer/dryer was a good size but the toilet functions for bidet and full wash did not work. I had to get maintenance to come and reset the buttons. It happened again during my stay.

2026-10-11 • via Nuitee
V
Viorica • couple • us
8
2026-10-11 • via Nuitee
F
fumiaki • solo_traveller • jp
8
銀座の中心にこれあんの凄いやん
Pros:

部屋にドラム式洗濯機がある
スタッフの対応が良い

2026-10-09 • via Nuitee
A
Andrea • solo_traveller • it
7
2026-10-09 • via Nuitee
B
Brittany • family_with_children • ca
10
Excellent stay & wonderful staff.
Pros:

Great staff, hotel & rooms were clean, good location. Would stay here again.

2026-10-09 • via Nuitee
A
Amnon • solo_traveller • il
8
Pros:

The hotel staff is courteous and available; excellent location close to the train and the center of the action.

Cons:

Room cleaning and tidying costs money. Towel replacement is free.

2026-10-09 • via Nuitee
L
Lai • couple • tw
8
2026-10-08 • via Nuitee
R
Ron • solo_traveller • il
9
2026-10-07 • via Nuitee