Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Cons:
Cleanliness issues
Room size smaller than expected

Categories

Cleanliness
7.98
Some reviews mention old carpets and dust, affecting overall cleanliness.
Service
9.45
Staff were reported as very professional and helpful; overall good service.
Location
9.49
Multiple reviews highlight the excellent location near shopping and train stations.
Room Quality
7.44
Rooms described as small, old, and not well laid out.
Amenities
9.47
Washer/dryer units in every room and good buffet breakfast options.
Value for Money
7.93
Some feel the price is a bit high for the room size and cleanliness.
Food and Beverage
7.98
Breakfast options limited according to some reviews.
Overall Experience
9.05
Positive experiences overall despite some mentioned flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:55

Property Description

Modern Spacious Guestrooms and Free WiFi
Tokyu Stay Ginza offers contemporary and spacious guestrooms with free property-wide WiFi, ensuring a comfortable stay for all guests.

Convenient Location
Located just a 3-minute walk from Ginza Train Station's Exit A7, the hotel provides easy access to major attractions such as JR Tokyo Station, Tokyo International Forum, and the Imperial Palace.

Complimentary Amenities and Services
Guests can enjoy free amenities in the en suite bathroom, including toothbrushes, shampoo, and soap. Additionally, the hotel offers free luggage storage and complimentary trouser presses, adding convenience to your stay.

Experience the perfect blend of comfort and convenience at Tokyu Stay Ginza. Book now for an unforgettable stay in Tokyo!

Important information:

Please note that the Superior Twin Room does not feature a washing machine. All other room types are equipped with a washing machine.

As of July 1st, 2023, cleaning parameters will be in effect as follows.
For consecutive stay - guests can request for 'basic cleaning' by placing a card on the door. 'Basic cleaning' will include emptying waste, changing face and bath towels, bathmat, and night ware.
For more than a 7 night stay - Cleaning the room once a week which includes bed making, towel and night ware change, toiletry replacement, cleaning and emptying waste. Any additional cleaning requests will be subject to a surcharge.
For more information please inquire the front desk.

Please note that renovation work of the 1st-floor lobby and the 2nd-floor restaurant will be carried out from 16/07/26 to 31/01/2027.
Guests may experience some noise or light disturbances from （10:00 to 18:00）
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 3931 reviews
Cleanliness: 7.98
Service: 9.45
Location: 9.49
Room Quality: 7.44
Amenities: 9.47
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 9.05
W
Wen Ling • couple • tw
9
在地理位置非常好，周邊機能性很佳
Pros:

房間內的洗衣機，Refa 的洗髮精沐浴精吹風機，使用之後覺得很棒，一樓也有提供備品可以自取，距離地鐵跟附近百貨很近

Cons:

浴室內的掛勾很少

2026-08-08 • via Nuitee
Y
YoungJun • family_with_children • kr
9
2026-08-08 • via Nuitee
A
Andrew • couple • au
8
2026-08-08 • via Nuitee
H
Hannah • couple • us
10
2026-08-07 • via Nuitee
M
MITSUKO • solo_traveller • jp
9
アクセスもスタッフも最高！
Pros:

チェックイン前でしたが、荷物を預かってくれて、スタッフの対応がとても良かった。よく歌舞伎座へ行くので、また利用したい。

2026-08-07 • via Nuitee
P
Palar-Purdy • solo_traveller • id
7
2026-08-07 • via Nuitee
F
fanny • solo_traveller • fr
8
2026-08-06 • via Nuitee
M
MAYUMI • solo_traveller • jp
8
2026-08-06 • via Nuitee
巧倫 • family_with_children • tw
10
Pros:

地點方便

2026-08-06 • via Nuitee
J
Joyce • extended_group • tw
7
Pros:

in-room laundry machine is impeccable! They even have new machines..(Last time was white..this time is new model )

Cons:

The cleaning standard is awful. Saw food on the chair and carpet. The carpet is so dirty.

2026-08-06 • via Nuitee
J
Joseph Tirado • family_with_children • us
9
Great location in Ginza, loved the W/D in room and amenities.
Pros:

We loved the location of this hotel and the room had a washer/dryer combo, this was great halfway into our trip.

2026-08-03 • via Nuitee
L
Ludmila • family_with_children • gb
7
2026-08-03 • via Nuitee
C
Cheryl • couple • us
9
Pros:

Location was great. Room was comfortable.

Cons:

nothing

2026-08-02 • via Nuitee
K
Kerry Joan • solo_traveller • at
9
2026-07-25 • via Nuitee
F
Ferreño • couple • es
7
2026-07-25 • via Nuitee
N
Nicholas • family_with_children • au
7
2026-07-24 • via Nuitee
T
TOMOKI • solo_traveller • jp
9
2026-07-24 • via Nuitee
B
Benton • solo_traveller • us
10
Pros:

Convenient location

2026-07-24 • via Nuitee
R
Ramirez • couple • us
8
Stayed 5 nights, had no issues, room were good, I would stay here again.
Pros:

I liked the room of the hotel, had a smart tv and a mini fridge with a freezer. Bathroom was nice as well having a heated mirror that would not fog up after showering.

Cons:

The hotel did not not offer full house keeping, you would have to manually have to put a sign on your door for them to only change your trash and towels. A full house keeping service was an additional charge. Was not a real problem but if you left your room and forgot to leave the sign your out of luck and would have to wait the next day.

2026-07-24 • via Nuitee
F
Fernanda • solo_traveller • br
9
Boa opção no centro de Guinza.
Pros:

A máquina de lavar roupa é muito útil para quem faz viagem longa, foi ótimo tê-la no quarto.

Cons:

Achei que as fotos são um pouco diferentes da realidade.

2026-07-24 • via Nuitee