Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Ironing service
Massage services
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Cons:
Cleanliness issues
Room size smaller than expected

Categories

Cleanliness
7.98
Some reviews mention old carpets and dust, affecting overall cleanliness.
Service
9.45
Staff were reported as very professional and helpful; overall good service.
Location
9.49
Multiple reviews highlight the excellent location near shopping and train stations.
Room Quality
7.44
Rooms described as small, old, and not well laid out.
Amenities
9.47
Washer/dryer units in every room and good buffet breakfast options.
Value for Money
7.93
Some feel the price is a bit high for the room size and cleanliness.
Food and Beverage
7.98
Breakfast options limited according to some reviews.
Overall Experience
9.05
Positive experiences overall despite some mentioned flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:55

Property Description

Modern Spacious Guestrooms and Free WiFi
Tokyu Stay Ginza offers contemporary and spacious guestrooms with free property-wide WiFi, ensuring a comfortable stay for all guests.

Convenient Location
Located just a 3-minute walk from Ginza Train Station's Exit A7, the hotel provides easy access to major attractions such as JR Tokyo Station, Tokyo International Forum, and the Imperial Palace.

Complimentary Amenities and Services
Guests can enjoy free amenities in the en suite bathroom, including toothbrushes, shampoo, and soap. Additionally, the hotel offers free luggage storage and complimentary trouser presses, adding convenience to your stay.

Experience the perfect blend of comfort and convenience at Tokyu Stay Ginza. Book now for an unforgettable stay in Tokyo!

Important information:

Please note that the Superior Twin Room does not feature a washing machine. All other room types are equipped with a washing machine.

As of July 1st, 2023, cleaning parameters will be in effect as follows.
For consecutive stay - guests can request for 'basic cleaning' by placing a card on the door. 'Basic cleaning' will include emptying waste, changing face and bath towels, bathmat, and night ware.
For more than a 7 night stay - Cleaning the room once a week which includes bed making, towel and night ware change, toiletry replacement, cleaning and emptying waste. Any additional cleaning requests will be subject to a surcharge.
For more information please inquire the front desk.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 3531 reviews
Cleanliness: 7.98
Service: 9.45
Location: 9.49
Room Quality: 7.44
Amenities: 9.47
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 9.05
G
Geoff • family_with_children • ca
10
Great stay at Tokyu Stay Ginza, will definitely stay again in the future!
Pros:

Friendly and helpful staff and location was great!

Cons:

Cannot find anything we didn’t like.

2026-03-14 • via Nuitee
A
ABE • solo_traveller • jp
10
2026-03-13 • via Nuitee
W
Weichiang • solo_traveller • tw
10
2026-03-13 • via Nuitee
M
Manawat • family_with_children • au
9
2026-03-12 • via Nuitee
貞子 • extended_group • tw
7
2026-03-12 • via Nuitee
H
Hideo • family_with_children • jp
7
2026-03-12 • via Nuitee
R
Ricardo • couple • br
10
Excelente
Pros:

Excelente localização, staff atencioso, cafe da manha bom, quarto confortável e com bom espaço comparado ao padrao japao, inclusive com maquina de lavar (otimo para quem esta em viagem longa, parabens por isso)

2026-03-11 • via Nuitee
E
Ethen • couple • id
9
2026-03-10 • via Nuitee
E
Edna • couple • ph
8
Pros:

Location

2026-03-10 • via Nuitee
L
Lena • couple • us
10
2026-03-10 • via Nuitee
Y
Ying • couple • tw
9
Pros:

Location

2026-03-09 • via Nuitee
Y
YING HUA • couple • tw
10
如果下次來東京會是首選
Pros:

地點好 附近有兩間藥妝店 離車站也不遠

Cons:

無

2026-03-09 • via Nuitee
M
minggoe • couple • id
9
Overall the hotel is nice and the location are perfect
Pros:

Location

Cons:

Small lobby and no luggage room so the lobby full of luggage.

2026-03-08 • via Nuitee
M
Margot • solo_traveller • us
8
Marathon stay
Pros:

Location was great for Tokyo marathon

Cons:

Room was very small

2026-03-08 • via Nuitee
T
THANAPORN • solo_traveller • th
10
Pros:

Private

Cons:

Everything is good

2026-03-08 • via Nuitee
Y
YUEHLI • couple • tw
9
2026-03-08 • via Nuitee
Y
YUEHLI • couple • tw
9
2026-03-08 • via Nuitee
S
Sammifaith • family_with_children • sg
8
2026-03-06 • via Nuitee
L
LI TING • couple • tw
10
2026-03-06 • via Nuitee
R
Ronnel • solo_traveller • ph
10
Pros:

Ms. Nicole was very helpful regarding my stay in Tokyo. She recommended that my room would be too small for my luggages and so I asked for an upgrade. I was very happy with my room and how clean it was. The washing machine in the room was also very convenient!

2026-03-05 • via Nuitee