Hotel Cocoa

Hotels
•
Independent
8.6 (764 reviews)
Tsukiura 102, Lake Toya, Toyako, Hokkaido, 049-5723 , Toyako , JP
81-142-732011

listing image 1
Show all photos

Facilities

Free WiFi
Wheelchair accessible
Front desk (limited hours)
Free train station pickup
Parking (limited spaces)
Free self parking
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle
See all facilities

Review Highlights

Pros:
Great views
Spacious rooms
Friendly staff
Cons:
Limited dining options
Occasional cleanliness issues

Categories

Cleanliness
8.16
Some reviews mention dust and cleanliness issues in guest rooms.
Service
8.93
Most guests found the staff to be friendly, though some mentioned a lack of availability.
Location
8.47
Location is a bit remote, better suited for those with a car.
Room Quality
8.82
Rooms are spacious and have great views.
Amenities
8.65
Good amenities including a jacuzzi and free drinks.
Value for Money
8.71
Guests believe the hotel offers a great value for what is provided.
Food and Beverage
8.36
There is no breakfast service, but vending machines are available.
Overall Experience
8.73
Overall a positive experience with some minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:31

Property Description

Nestled in the breathtaking mountains of Toyako, Hotel Cocoa offers an unforgettable escape where comfort meets natural beauty.

Cozy Accommodations
Our hotel features 18 tastefully decorated guestrooms, each equipped with kitchens and deep soaking bathtubs, ensuring a relaxing retreat after a day of exploring the stunning surroundings.

Convenient Amenities
Stay connected with complimentary wireless internet access throughout our property, and refuel at our cozy coffee shop/café or enjoy snacks from our vending machines. Additionally, benefit from our free train station pick-up service and complimentary self-parking.

Ideal Location
Located just a stone’s throw from Shikotsu-Toya National Park and Lake Toya, outdoor enthusiasts will love the proximity to breathtaking landscapes and adventures.

Book your stay with us at Hotel Cocoa and experience the serene beauty of Toyako while enjoying the comforts of home!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • A car is not required for transportation to and from this property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CTS

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • General

    Unicode Support false

See all policies

Location

Guest Reviews

8.6
Based on 764 reviews
Cleanliness: 8.16
Service: 8.93
Location: 8.47
Room Quality: 8.82
Amenities: 8.65
Value for Money: 8.71
Food and Beverage: 8.36
Overall Experience: 8.73
M
Mark • extended_group • au
9
2026-03-03 • via Nuitee
T
Ting-Chen • couple • tw
9
Pros:

風景跟服務非常好

Cons:

洗臉台會飄出異物

2026-03-02 • via Nuitee
H
Hong Chew • family_with_children • sg
9
Pros:

Good view, clean and comfortable

Cons:

Nil

2026-03-02 • via Nuitee
H
Howard Choi • couple • my
10
Pros:

The view outside of the window, and it's just next to the famous Lake Hill Farm.

Cons:

Location is quite a distance from town area. Preferrable to stay here if you are driving on your own.

2026-02-23 • via Nuitee
D
Daisi • couple • ee
10
Pros:

Where nice place with decent size room and big bathroom that includes the full bath/hot tub. View for the lake. Enjoyed my stay.

2026-02-22 • via Nuitee
S
Shuwei • couple • tw
7
安全堪慮…
Pros:

房間空間很大

Cons:

1.早上車道沒除雪，出門不便
2.設備看起來雖然新，但多數時常故障（壁暖爐）
3.雙層氣密窗沒錯，但起大風的時候，要是外層窗戶沒關，風壓會造成內層窗戶直接掉落，我朋友房間甚至整片玻璃直接全破，安全隱憂

2026-02-22 • via Nuitee
Y
Yu lin • couple • tw
9
2026-02-14 • via Nuitee
Y
Yong • couple • au
10
Pros:

Very comfortable large rooms with heated flooring and bed. Bathroom was great and spacious too. Service was excellent, nothing to complain about at all. You will need a car or be comfortable with taxis if you stay here as it is a little out of the way, but that makes it more quiet and peaceful.

2026-02-08 • via Nuitee
R
Roman • couple • us
10
Pros:

Super clean room, huge bathtub, amazing view, amazing staff

2026-01-31 • via Nuitee
J
JM • solo_traveller • nz
9
2026-01-26 • via Nuitee
P
Paolo Andrea • couple • it
9
2026-01-20 • via Nuitee
S
Shohei • couple • jp
10
2026-01-19 • via Nuitee
Y
Yu Ju • family_with_children • tw
9
Pros:

環境乾淨整潔，待客親和，衛浴空間大且舒服，也雖然不位於溫泉街上，也可以看到洞爺湖景色！

2026-01-19 • via Nuitee
S
Sean • solo_traveller • jp
10
excellent and comfortable room with an incredible view.
Pros:

I stayed for one night, but the room was beautiful, the hotel's interior was very nice as well. The hot tub with the lake view, as well as the wide view of the lake from the room were incredible.

Cons:

The outside of the hotel kind of looks like a concrete prison

2026-01-19 • via Nuitee
T
TSUYOSHI • couple • jp
5
2026-01-19 • via Nuitee
M
Monica • family_with_children • jp
8
2026-01-19 • via Nuitee
S
Szu Hao • family_with_children • tw
9
2026-01-19 • via Nuitee
A
Ayumi • couple • jp
6
2026-01-19 • via Nuitee
R
Rungnapa • extended_group • th
10
Pros:

ห้องพักสะอาดและนอนสบายมาก

2026-01-19 • via Nuitee
P
Peng Wen • couple • tw
9
適合開車自由行的旅客，離洞爺湖鬧區較遠，但旅社位置算是制高點，景色很美。旁邊就有好吃冰淇淋店，推～
Pros:

房間寬敞，浴室空間明亮舒適，窗外就是洞爺湖。門口就可以停車很方便。

Cons:

這次住二樓房間，沒有電梯，大件行李略略不方便。

2026-01-19 • via Nuitee