Ascott Macau

Central location and excellent service

beautiful room with lovely view

El alojamiento es bueno, la habitación junior suite era muy amplia, el hotel está en buenas condiciones y la piscina correcta

Spacious and high class reno. Washer was a big plus. Smell of smoke inside room despite no smoking policy.

Convenient

Clean
Staffs are very friendly
Convenient location

so much than we expected very nice hotel, bed room/ bathroom was luxurious. we are very happy and would like come back here again. Staff is very very nice and helpful.

the stay was amazing and the staffs are friendly

its value for money !

No free parking, ok, maybe it’s my fault not to check carefully but the indoor pool was rent to a private swimming class and it’s occupied till 7pm on Sunday and it’s not told until I checked in and saw the notice on the desk! And no breakfast available even you are willing to pay

I left the property a month ago because of the deadly coronavirus and they refused to give me a refund for the days I wasn’t there. Don’t stay here.

We stayed at Ascott for 3 days and 2 nights. I love our executive suite. It feels like home. However, their wifi is so slow if you’re using your mobile phone but it was fast using a laptop.

The room was very spacious. The bathroom was to die for with amazing view. The buffet breakfast that was included was really good with lots of selection. To top it off, we booked this unit for 3 people. Upon checkin, I was asked if I wanted an extra bed added at no extra cost. Amazing service.

This is my 2nd time staying in the Ascott, I was here exactly 1 yr ago too. Initially was given a room on the 3rd floor~ the wooden parquet flooring was badly cracked so I requested for a change. Thnkfully, the receptionist got us a room on the 5th floor whivh was alot better but my only complain was that it reeked of smoke despite being a non smoking room.

Generally, I find the location and price for the size of the room good but wish they would upgrade their pillows and have a variery of soft and hard ones.

Beautiful lobby, spacious and well-appointed executive suite.
Staff at front desk, especially Coey, has been most accommodating.
They help celebrate my sister's (who was travelling with us) birthday with a signed card and a birthday cupcake.
They made us feel at home.

Good clean rooms and good location. Breakfast was very subpar though, I didn't even eat it as it looked so unappetizing :( I think it's not run but the hotel but an outside mainland restaurant so the quality of the food and staff were bad. Skip the breakfast and eat somewhere else

It was good but the buffet breakfast food must be improved to have various choices of viand. The buffet breakfast viand were the same from day 1 to day 5. The fresh fruits are good.

Overall all experience was below expectation and the whole experiences was not matching the brand standards. From check-in, answering phone-call, staff greetings, amenities in room, and cleanliness of facilities are below non-international chain hotel brands.

A staff at the front desk named Stephanie wasn’t nice and was very condescending for no reason... Everything else and everyone else are actually fine. Good space and good amenities. Will come back, just hope that we won’t be served by Stephanie.

Property still considered quite new. The living and kitchen area combined is rather big. Overall would see it as quite spacious and well maintained.

Liked the fact that it’s not a casino but near to many of the big ones so the free shuttle buses are around, with the nearest being the MGM Macau. There is also a 24hr MacDonalds literally just across the road.