The Dial House

Hotels
8.9 (1190 reviews)
High Street , Bourton on the Water , GB
+441451822244
[email protected]

listing image 1
Show all photos
Free

Facilities

Breakfast available (surcharge)
Free WiFi
Free Parking
Restaurant
Heating
Terrace
Garden
Bar
Golf course
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent central location
Attentive, friendly and helpful staff (specific praise named)
On-site restaurant with excellent food; breakfast highly praised
Free on-site parking (valued by guests)
Boutique, charming accommodation and high-quality finishes
Coach house quiet and comfortable
Staff accommodated dietary needs (celiac/gluten-free)
Clean and well-maintained housekeeping in many rooms
Cons:
Occasional cleanliness/maintenance issues (dirty toilet reported, loose shower fitting)
Shower drainage problems/slow drains and shower pan not draining
Some rooms very dark with poor lighting
Beds/mattresses in need of upgrade (not comfortable for some)
Parking access at rear is tight for larger vehicles
Rooms can become very hot in high temperatures; fan sometimes insufficient
No night attendant reported in one review
Occasional early-morning deliveries causing noise for rooms near windows

Categories

Cleanliness
8.1
Generally clean (coach house noted as tidy and housekeeping praised) but marred by isolated issues: a dirty toilet reported, slow-draining showers and occasional maintenance problems (loose shower fitting), which reduce the score slightly.
Service
9.6
Staff consistently described as attentive, courteous and helpful (named praise for Daniela, helpful hosts and a chef willing to accommodate dietary needs), driving a very strong service rating.
Location
9.6
Repeatedly highlighted as excellent and central to Bourton-on-the-Water; very close to main attractions. Some notes about town being busy and a tricky SatNav approach, but overall location is a major positive.
Room Quality
8.2
Many rooms described as lovely and comfortable (coach house praised), but issues include uncomfortable beds/mattresses needing upgrade, very dark rooms or poor lighting, lack of shower in some rooms and rooms becoming very hot in high temperatures.
Amenities
8.3
Free on-site parking and an excellent restaurant are positives; parking access at the rear is tight for larger vehicles and cooling (fan) was inadequate in extreme heat. One report of no night attendant affects this slightly.
Value for Money
8.6
Described as a little on the dear side by some guests but many felt the standard of service, food and accommodation justified the price.
Food and Beverage
9.4
Strongly positive across multiple reviews: breakfast described as delightful and freshly cooked, lunches and dinners repeatedly praised, and the chef accommodated dietary needs (gluten-free) well.
Overall Experience
9.4
Overall very positive boutique experience — charming, central location, friendly staff and excellent dining created memorable stays despite a few maintenance and comfort niggles.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-12 15:11

Property Description

Steeped in rich, historic charm with its honey-hued stonewall buildings and peaceful surrounding gardens, The Dial House Hotel in Bourton-on-the-Water is a boutique Cotswolds hotel with 13 rooms, five of them designed by Laurence Llewelyn-Bowen, plus a restaurant and bar. Experience the enchanting ambiance of honey-hued stonewall buildings and peaceful gardens at The Dial House Hotel. Immerse yourself in the rich history and serenity of this idyllic village retreat.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: CVT

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. Cots are not available.

  • Age restriction

    Guests must be at least 18 years old to check in. The minimum guest age is 12.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.9
Based on 1190 reviews
Cleanliness: 8.1
Service: 9.6
Location: 9.6
Room Quality: 8.2
Amenities: 8.3
Value for Money: 8.6
Food and Beverage: 9.4
Overall Experience: 9.4
N
Neville • couple • gb
8
2026-10-17 • via Nuitee
C
Catrina • couple • gb
8
2026-10-16 • via Nuitee
L
L A • solo_traveller • gb
1
Disappointing
Pros:

Location.

Cons:

Very disappointing stay. Having read all the fantastic reviews, I arrived with high expectations, so unfortunately, my experience was a real letdown.

I booked the most basic option, the Garden Room, so I wasn’t expecting luxury. However, the room was incredibly small — you could barely swing a cat in it! Even so, at £148, I would still expect a reasonable standard of accommodation.

The room wasn’t necessarily dirty, but it felt neglected and poorly maintained, as though it hadn’t been properly looked after in some time. To make matters worse, there was mould in the bathroom, which is not only unpleasant but also raises serious hygiene and potential health concerns. This is simply not what I would expect from accommodation at this price. Please see the attached photos and judge for yourselves.

The location of the room was another issue. It was situated next to the small lounge and bar, meaning I could hear every drink being prepared and people talking. At times, it genuinely felt as though they were in my room, making it difficult to relax and enjoy my stay.

Overall, a very disappointing experience, especially given the glowing reviews and the £148 price tag. I understand that I booked the most basic room, but that should never mean compromising on cleanliness, maintenance or basic standards of accommodation. I expected better and left feeling thoroughly let down.

2026-10-15 • via Nuitee
A
Andrea • couple • gb
10
Very nice for one night
Pros:

Convince of location and parking

2026-10-12 • via Nuitee
K
Karen • solo_traveller • au
8
2026-10-12 • via Nuitee
M
Melanie • extended_group • gb
9
Would happily return to this comfortable hotel with excellent service and friendly staff
Pros:

Staff were friendly and efficient. Service was excellent. Food was very tasty, breakfast lovely. Location perfect.

Cons:

There were a couple of places that need a touch up, paintwork in the room but generally very happy.

2026-10-12 • via Nuitee
R
Roger • couple • us
9
2026-10-08 • via Nuitee
B
Bronwyn Saywell • solo_traveller • au
10
Pros:

Gorgeous room, spacious and comfy. Highly recommend a stay here. So much to see and do in this beautiful village. Great hosts and staff.

Cons:

N/A

2026-10-07 • via Nuitee
B
Bronwyn Saywell • solo_traveller • au
10
Pros:

Wow such a stunning place to stay in a stunning village. Our room was beautiful and spacious, two bedroomed with a lovely large bathroom. Every thought and care went into providing a comfy stay , top of our list for a stay.

Cons:

N/A

2026-10-07 • via Nuitee
K
Kelly • couple • gb
10
Friendly and excellent location
Pros:

Everything

Cons:

Nothing

2026-09-19 • via Nuitee
C
Chris • couple • gb
9
Great stay
Pros:

One of the few hotels in Bourton that has its own carpark. Great location once you find it, a little tricky in the car on Sat nav. Great boutique hotel and restaurant

Cons:

Bourton can get very busy with tourists

2026-09-18 • via Nuitee
E
edgardo • couple • ar
8
Hermoso lugar ,ubicación perfecta y muy recomendable
Pros:

Excelente el servicio del restaurante

Cons:

La escalera para la habitación del segundo piso

2026-09-18 • via Nuitee
C
Caroline • couple • gb
8
Enjoyed it
Pros:

Didn’t have breakfast but the evening meal was superb

Cons:

Toilet was dirty in the room and needed flushing

2026-09-17 • via Nuitee
R
Rozinah • solo_traveller • my
10
Pros:

Attentive courteous staff who will make sure you enjoy your stay. Thanks Daniela.

2026-09-17 • via Nuitee
L
Lisa • couple • gb
10
2026-09-15 • via Nuitee
S
Sophie • couple • mu
5
Central
Pros:

It was very central. Main building is old and typical.
Staff were great

Cons:

Beds not comfortables. Mattress needs upgrade.
Drain in shower very slow to evacuate water.

2026-09-14 • via Nuitee
R
Reagan • couple • us
9
Wonderful boutique hotel in the heart of town
Pros:

Really cute, boutique accommodation in the heart of Bourton-on-the-Water. The accompanying breakfast was delightful and all team members we interacted with were helpful and pleasant. Chef was able to make some
modifications to the menu to ensure a safe dining experience for someone with celiac, so that was very much appreciated. The faint pattering of raindrops on the window panes painted a very special memory as the evening set in. Almost a magical experience in a sense.

Cons:

The access to the parking area in the rear is kind of tight, so larger vehicles would be more unwieldy to maneuver. No real complaints though.

2026-09-13 • via Nuitee
A
adam • couple • gb
10
Perfect position perfect room
Pros:

Was amazing and free parking was a great point. So close to main attractions

Cons:

Breakfast was beautiful. Room was stunning very hot had a fan but at 37degress it’s tough to keep any room cool. Still very nice. Staff so helpful friendly

2026-09-12 • via Nuitee
B
boqian • couple • jp
6
2026-09-12 • via Nuitee
A
Anthea • couple • gb
10
Excellent professional service. Perfect location for our visit.
2026-09-11 • via Nuitee