Cleo Balaikota Surabaya

Hotels
7.6 (41 reviews)
Jl. Walikota Mustajab No. 59 , Surabaya , ID

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Room service
Business center
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Small room, no windows

Categories

Cleanliness
5.28
The linens and towels were stained, and there were issues with dirty bedding.
Service
8.77
Friendly and helpful staff, although they were unable to resolve bedding issues.
Location
9.27
Great location, central and close to transport links.
Room Quality
6.28
Rooms were small and had issues with cleanliness, including no windows.
Amenities
7.78
Basic amenities available; however, facilities were limited.
Value for Money
7.28
Fair value considering location, but disappointing cleanliness affected stay.
Food and Beverage
8.27
No specific mentions, assumed to be standard for this hotel tier.
Overall Experience
7.87
Mixed experience with significant issues but some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:30

Property Description

Convenient Location
Located in the heart of Surabaya's Genteng district, Cleo Business Hotel Walikota Mustajab City Center offers easy access to popular landmarks such as the Submarine Monument and Gubeng Train Station.

Comfortable Accommodation
Guests can enjoy the convenience of room service and a 24-hour front desk, ensuring a comfortable stay throughout. The free WiFi adds to the seamless experience for both leisure and business travelers.

Nearby Attractions
Explore the city with ease as the hotel is in close proximity to attractions like Red Bridge Surabaya and Ampel Mosque. With Juanda International Airport just a short drive away, your journey is made even more convenient.

Book your stay at Cleo Business Hotel Walikota Mustajab City Center for a memorable experience in Surabaya.

Important information:

Please note that room rates on 31 December 2016 area inclusive of:
- Buffet breakfast
- Buffet dinner
- Free New Year accessories
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

7.6
Based on 41 reviews
Cleanliness: 5.28
Service: 8.77
Location: 9.27
Room Quality: 6.28
Amenities: 7.78
Value for Money: 7.28
Food and Beverage: 8.27
Overall Experience: 7.87
C
Camila • solo_traveller • es
10
2026-09-04 • via Nuitee
F
Francesca • couple • it
7
Pros:

La posizione

Cons:

La finestra non si chiudeva completamente e di conseguenza i rumori del traffico si sentivano molto. Abbiamo inoltre avuto uno spiacevole incidente con l’acqua che improvvisamente è diventata marrone scuro fino a che non hanno risolto il problema

2026-08-19 • via Nuitee
M
Morgane • solo_traveller • fr
8
Endroit agréable
Pros:

Nous n'avons passé qu'une nuit mais la chambre était propre et confortable. Le personnel a été serviable et agréable.

2026-08-15 • via Nuitee
T
Tjahjono • couple • id
8
2026-06-17 • via Nuitee
W
WONHEE • couple • kr
7
Pros:

도심에 적당한 가격의 숙소입니다.

2026-05-27 • via Nuitee
A
ABHISHEK PAL • solo_traveller • in
9
Pros:

I really liked the location and this place is value for money. You can also get free water. Staffs are friendly.

Cons:

The lighting of the room is not that great.

2026-05-10 • via Nuitee
A
Anto • couple • id
8
2026-04-30 • via Nuitee
L
Louisa • couple • id
8
2026-04-16 • via Nuitee
N
Nikolaus • couple • de
3
Nie wieder
Pros:

Das Personal war stets bemüht.

Cons:

Dreckige Bezüge auf dem Bett, wurden getauscht, waren noch immer dreckig. Man schläft nicht gern im Blut anderer. Personal hat gesamte Bettbezüge nach unten gebracht. Damit wir was aussuchen können. Leider war nichts! Sauber. Bettwäsche Lagert offensichtlich (man riecht es) im Stockwerk, in dem die Raucherzimmer sind. Schlechteste Hotelerfahrung in Indonesien, nach 2 Wochen. Zimmer hatte kein Fenster, was nicht angegeben. Das "Fenster" im Bad führte in den Flur. Duschen ging nur um die Ecke.

2025-12-20 • via Nuitee
D
DENNY BOY • couple • id
7
2025-11-17 • via Nuitee
M
Magali Daniela • solo_traveller • it
9
2025-10-25 • via Nuitee
S
szenic • couple • pl
7
Pros:

Bardzo dobra lokalizacja, blisko dworca kolejowego. Dojazd na wyższe piętra windą. Czysty i wygodny pokój. Stały dostęp do wody z dystrybutora.

2025-10-18 • via Nuitee
J
Joelyvia • solo_traveller • my
9
Pros:

Friendly & helpful staff.

Cons:

Facilities. Aircond holder broken-dangerous if aircond fall down

2025-09-20 • via Nuitee
S
Sam • solo_traveller • au
7
Pros:

Location is great

Cons:

Too much noise from traffic

2025-09-07 • via Nuitee
M
Mia • couple • it
7
Functional Stay for 1 night in Surabaya
Pros:

The location was very central and close to supermarkets and restaurants. It was also walking distance from Surabaya Gubeng Station. The staff was very accommodating and reccomended an excellent laundry service (with free pick up and drop off at reception). The room was small but functional for 1 night.

Cons:

The bedsheets were full of stains, and the towels need replacing. Plus, there was music playing from the reception all day and until late night (we eventually fell asleep so not sure if it continued all night).

2025-08-04 • via Nuitee
Y
Yussika • with friends • id
8
Very good
Pros:

Overall is good enough
Affordable for backpacker

Cons:

Car port is so limited

2025-01-20 • via Nuitee
O
Omar • solo traveller • es
8
Very good
2025-01-19 • via Nuitee
P
Patuh • solo traveller • id
7
Good
2024-11-09 • via Nuitee
F
Florentin • family with young children • de
9
Superb
2024-10-09 • via Nuitee
P
Patuh • solo traveller • id
8
Very good
2024-09-20 • via Nuitee