Best Western Plus Angel Hotel

Hotels
Best Western Plus
7.8 (1482 reviews)
8 Market Place , Chippenham , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Cons:
Sewage smell in one room
High parking charges

Categories

Cleanliness
6.55
One review mentioned a room that had a sewage smell.
Service
8.55
Multiple reviews praise the staff for being friendly, helpful, and professional.
Location
8.55
Hotel is centrally located with easy access to transport and attractions.
Room Quality
7.55
Rooms are described as spacious and comfortable, though one had a sewage issue.
Amenities
8.05
Amenities included a comfortable bar and options for activities.
Value for Money
7.05
Pricing is considered high, but many felt worth the experience.
Food and Beverage
8.05
Food quality and breakfast received positive mentions.
Overall Experience
8.05
Overall very positive experiences reported, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:37

Property Description

Historic Charm and Modern Comforts

Luxurious Amenities

Convenient Location

Experience the perfect blend of history and luxury at the Best Western Plus Angel Hotel. Indulge in the brasserie dining, relax in the indoor pool, and stay fit at the gym. Enjoy free parking, WiFi, and a range of room amenities. Dine at the on-site restaurant, unwind at the bar, or explore the garden. Ideal for events and weddings, our hotel offers everything you need for a memorable stay. Conveniently located near popular cities and attractions, your next adventure is just a short drive away.

Book now and create unforgettable memories at the Best Western Plus Angel Hotel.

Important information:

Please note that the car park is located at the rear of the hotel off Gladstone Road. You will be required to register your vehicle(s) registration number on the touch screen at reception.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

7.8
Based on 1482 reviews
Cleanliness: 6.55
Service: 8.55
Location: 8.55
Room Quality: 7.55
Amenities: 8.05
Value for Money: 7.05
Food and Beverage: 8.05
Overall Experience: 8.05
N
Nigel57 solo_traveller gb
8
Bit pricey but has a pool
Pros:

Central location

Cons:

Cost

2026-05-01 via Nuitee
A
Ann couple gb
8
2026-04-30 via Nuitee
S
Sheila solo_traveller gb
8
2026-04-30 via Nuitee
S
stephen extended_group gb
10
2026-04-28 via Nuitee
T
Tamás extended_group hu
10
2026-04-27 via Nuitee
A
Amanda couple gb
10
Perfect short stay wished we stayed longer!
Pros:

The staff were extremely helpful and the location of the hotel was very convenient for us. Beautiful building and lovely garden area too.

2026-04-27 via Nuitee
K
Keshtrash solo_traveller it
9
Nice stay in Chippenham
Pros:

I liked the room, which was huge, both bathroom and actual room.
Staff has been lovely, I ve asked for an early check in because my best friend was getting married at 12 and didnt have a place to change; I let them know and they managed to check me in at 10.30 which has been an absolute blessing.
Everything was perfect.

Cons:

No elevators so it is a little tricky to carry your stuff up and down those steep stairs.
Some dust on the window curtains.
The whole room is kind of dark and has just a small window I had to close because of construction workers on the opposite building

2026-04-26 via Nuitee
C
clive couple gb
3
Don't bother staying here - overpriced and poor
Pros:

The room size was good, but that's about it.

Cons:

Where to Start? The room was dirty, paint was flaking, and the general level of cleanliness was quite poor. We booked a superior room as this was a weekend getaway with the wife. The room was bigger - that was it! There was no chest of drawers to put clothes, just one tiny wardrobe. The Fitness Centre was very very limited 5 rusty machines and that was it. The much vaunted swimming pool is tiny, and most of the time it was full of children. The breakfast was poor and tasteless, and the food was recycled from the day before, stale pastries and a very limited selection. The most annoying thing was that we had to pay an additional £15 for the car park (on top of the £185 per night) which on the first evening was full due to a function. They agreed to refund the car park - but this didn't happen. Very disappointed with this hotel - don't bother staying there are much better options in the area.

2026-04-20 via Nuitee
I
Ian couple gb
10
2026-04-20 via Nuitee
A
Anne Jorunn couple no
8
Pros:

Bra beliggenhet! God frokost i fine lokaler!

Cons:

Vifta på badet gikk hele tiden, opplevdes støyende.

2026-04-18 via Nuitee
G
Gary solo_traveller gb
9
2026-04-18 via Nuitee
D
Declan couple gb
3
Room was filthy
Pros:

Not much staff was friendly though

Cons:

Not clean at all in my room.

2026-04-16 via Nuitee
couple gb
10
2026-04-13 via Nuitee
S
Sarah solo_traveller gb
4
I checked out after 30 minutes
Pros:

Staff were friendly

Cons:

Big spider in my pillow case. Moth in my room. Buzzing noise every few minutes. I checked out after 30 minutes

2026-04-13 via Nuitee
D
deborah family_with_children gb
10
2026-04-09 via Nuitee
J
Justine couple gb
7
Not bad and central for attractions
Pros:

Location

Cons:

Food - breakfast in particular and unhelpful with food in bar area

2026-04-08 via Nuitee
H
Helen family_with_children nl
7
Okish for our purpose
Pros:

Location, quality bed and room ok

Cons:

Bathroom had some mold in the shower and the soap dispenser were not clean. It takes a weekly check to keep all clean.

2026-04-06 via Nuitee
S
Sven solo_traveller de
10
2026-04-06 via Nuitee
S
Sharon family_with_children gb
8
Pros:

Liked the location, room, staff

Cons:

Unfortunately they don't do real ale so my husband wasn't happy . Therefore didn't bring guests to hotel. Instead had to go to the pub next door. Would have preferred to stay in the beautiful warm cosy lounge.

2026-04-05 via Nuitee
R
Ria couple gb
5
Not the best best western we’ve stayed in
Pros:

Check in was easy. Lady on night shift helpful and friendly

Cons:

No draft lagerat all disappointed
Shower curtain stunk
Bathroom vent didn’t work
Bath dirty
Coffee at breakfast from machine was cold
Bed sheet to small and topper kept pinging off
Hard ridge in middle of beds put together

2026-04-05 via Nuitee