Best Western Brome Grange

Hotels
Best Western
7.4 (118 reviews)
Norwich Road, Brome, Eye, England, IP23 8AP , Eye , GB

Pets allowed

Facilities

Meeting rooms
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable room
Cons:
Dirty bathroom
TV didn't work

Categories

Cleanliness
6.15
Bathroom was a bit dirty and areas need updating.
Service
8.15
Staff were very friendly and helpful.
Location
7.65
Very busy road to get out from hotel, but otherwise convenient.
Room Quality
6.65
Room was larger and more comfortable than expected, but needs updating.
Amenities
8.15
Standard quality for this hotel tier.
Value for Money
7.65
Reasonable price for the size and comfort of the room.
Food and Beverage
7.65
Food was very good, but coffee could be improved.
Overall Experience
7.15
Overall experience was pleasant despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:14

Property Description

Luxurious Spa Services
Indulge in massages, body treatments, and facials to relax and rejuvenate.

Delicious Dining Options
Enjoy a meal at the Courtyard restaurant with garden views, or savor drinks at the bar/lounge.

Convenient Amenities
Benefit from complimentary Wi-Fi, a cozy lobby fireplace, and assistance with tours and tickets.

Unwind in rural tranquility at Best Western Brome Grange, near Diss Golf Club. Book now to experience a serene getaway.

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRX

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 118 reviews
Cleanliness: 6.15
Service: 8.15
Location: 7.65
Room Quality: 6.65
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 7.65
Overall Experience: 7.15
R
Richard
8
Pros:

I picked the property for location, value and EV charger. It didn’t disappoint on any of these. Room was a bit tired but for the price this was acceptable but great EV charger at a good price and good restaurant on site.

2025-10-02 via Nuitee
J
Julia
10
Pros:

The checking in was brilliant, we arrived in the morning and they gave us our key early as we were not going to be needing our room until later as we were attending a wedding in a nearby village.

Everything was as you would expect however the bed was not!!

They had put a king size mattress on a double bed.
Unbeknown to me I turned over while I was asleep and fell out hurting myself!!
The mattress was not supported by anything under it and it was overlapping my side of the bed by about 9 inches.

I'm sure this review must sound comical but I can assure you it certainly was anything but funny. I've just had a knee replacement and am not ready for anything else quite yet

2025-09-29 via Nuitee
M
Maxine
8
Pros:

Hotel was perfect for our needs. Needs a mirror above dressing table.

2025-09-01 via Nuitee
N
Neil partner
8
Pros:

Room was a lot larger and more comfortable than expected from the reasonable price. Also pleasantly cool during a sweltering heatwave. Staff were lovely and helpful.

2025-08-11 via Nuitee
P
Piers
6
Pros:

shower needs updating !
staff very friendly food good , coffee needs to be better , working for an italian company this is essential

2025-08-04 via Nuitee
K
Katie
4
Pros:

Stayed for one night… TV didn’t work and bathroom was a bit dirty. Very tired room but staff were nice.

2025-07-30 via Nuitee
R
Roger
8
Pros:

The food was very good as was the room.
The shower overflowed in the drain which was not good.

2025-07-28 via Nuitee
J
Jacqueline Ann
10
Pros:

Staff were very friendly and chatty and had gave us a list of local taxis prior to check in to be able to book
Very busy road to get out from hotel

2025-07-24 via Nuitee
W
Wayne
10
Pros:

A very small bathroom.
You could easily lose 2-3 ft in the bedroom
Otherwse it was very good.

2025-07-13 via Nuitee
J
Jason
2
Poor and not worth the money
Pros:

Poor and absolutely not worth the £104room only fee - to many horror’s to talk about disaster and that’s day one

2025-07-09 via Nuitee
L
Luke
10
Pros:

Great hotel and the food served was really good

2025-06-17 via Nuitee
T
Trudi partner
10
Pros:

We loved our stay of 4 nights.
We stayed in a chalet and had the breakfast which was very nice.
We found all the staff in every area very friendly and chatty and a helpful.
Wouldnt hesitate to recommend or stay agsin.

2025-06-09 via Nuitee
S
Steve
10
Pros:

Great customer service

2025-06-06 via Nuitee
J
Jennifer
6
Pros:

Adequate for a 3 star hotel.
Staff friendly and helpful
Breakfast was poor as cold.

2025-05-26 via Nuitee
G
Gemma
10
Pros:

Fantastic staff, fantastic stay

2025-05-22 via Nuitee
G
Gemma friends
10
Pros:

Lovely rooms, very impressed with stay

2025-05-22 via Nuitee
G
Gemma
10
Pros:

Great stay, great hotel.

2025-04-28 via Nuitee
G
Gemma friends
10
Pros:

Lovely staff, lovely staff. Highly recommend

2025-04-28 via Nuitee
R
richard partner
10
Pros:

Excellent

2025-04-14 via Nuitee
T
T L
8
Pros:

Overall its great hotel with brilliant staff but we had a slight problem with the bed being very hard and the breakfast serving nerds to improve a little The foid was very good quality but the plates wrre stone cold and food was only juat warm but would deff stay again Kind regards Kelvin,Tina and Ava the pup.

2025-04-11 via Nuitee