Best Western Brome Grange

Hotels
•
Best Western
7.4 (118 reviews)
Norwich Road, Brome, Eye, England, IP23 8AP , Eye , GB
44-137-9870456

listing image 1
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Pets allowed

Facilities

Meeting rooms
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable room
Cons:
Dirty bathroom
TV didn't work

Categories

Cleanliness
6.15
Bathroom was a bit dirty and areas need updating.
Service
8.15
Staff were very friendly and helpful.
Location
7.65
Very busy road to get out from hotel, but otherwise convenient.
Room Quality
6.65
Room was larger and more comfortable than expected, but needs updating.
Amenities
8.15
Standard quality for this hotel tier.
Value for Money
7.65
Reasonable price for the size and comfort of the room.
Food and Beverage
7.65
Food was very good, but coffee could be improved.
Overall Experience
7.15
Overall experience was pleasant despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:14

Property Description

Luxurious Spa Services
Indulge in massages, body treatments, and facials to relax and rejuvenate.

Delicious Dining Options
Enjoy a meal at the Courtyard restaurant with garden views, or savor drinks at the bar/lounge.

Convenient Amenities
Benefit from complimentary Wi-Fi, a cozy lobby fireplace, and assistance with tours and tickets.

Unwind in rural tranquility at Best Western Brome Grange, near Diss Golf Club. Book now to experience a serene getaway.

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRX

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 118 reviews
Cleanliness: 6.15
Service: 8.15
Location: 7.65
Room Quality: 6.65
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 7.65
Overall Experience: 7.15
B
Ben • solo_traveller • gb
7
Good
Pros:

Very good price for the room.

Cons:

Cleaner decided to walk in the room without knocking whilst I had no clothes on.

2026-06-20 • via Nuitee
V
VICTORIA • family_with_children • gb
9
CLOSE TO WHERE WE NEEDED AND WILL BOOK AGAIN
Pros:

BREAKFAST GOOD STAFF EXCELLENT
ROOM VERY GOOD

MAYBE BATHROOMS GETTING A LITTLE TIRED

A VERY RELAXED FEW DAYS FOR WHAT WE HAD PLANNED .

Cons:

TIOLET SEAT WAS LOOSE AND FELL OFF BUT MENT QUIKLY

TOWEL RAIL FELL OFF BUT WE PUT IT BACK ON

2026-06-17 • via Nuitee
J
Jamie • couple • gb
6
Friendly bar, old rooms
Pros:

Nice bar, friendly bar staff

Cons:

Rooms old and tired, beds small!
Breakfast very poor!

2026-06-16 • via Nuitee
G
Geoffrey • solo_traveller • gb
8
2026-06-16 • via Nuitee
S
Steven • solo_traveller • gb
8
2026-06-11 • via Nuitee
Y
Yvonne • solo_traveller • fr
7
oui
Pros:

Le petit déjeuner inclus.

Cons:

Ne pas aider à arranger un taxi.

La chasse d'eau des toilettes mettait du temps à être pleinement efficace.

2026-06-10 • via Nuitee
S
Sally • solo_traveller • gb
10
2026-06-07 • via Nuitee
K
Kieran • couple • gb
3
2026-06-06 • via Nuitee
G
Gwen • extended_group • gg
7
Nice room, staff helpful but food not up to last years standard.
Pros:

Room comfortable, clean and spacious.

Cons:

Food in the restaurant was poor. On the Friday lots of menu choices were not available, not great at the start of the stay. Really disappointed as last year the food was very good when we stayed at a similar time. Found somewhere nearby to eat on all subsequent nights and will consider staying elsewhere in 2027. Several others also complaining about food.

2026-06-05 • via Nuitee
S
Stephanie • couple • gb
9
Perfect
Pros:

Friendly staff
Plenty of parking
Excellent breakfast
Excellent bar meal

2026-06-04 • via Nuitee
P
Piers • solo_traveller • gb
7
very good as always and will stay again thank you
Pros:

Breakfast good need better coffee

Cons:

thank you for the upgrade , room needs some paint !! its a little tired !

2026-06-04 • via Nuitee
C
clark • solo_traveller • gb
8
Pros:

Nice setting

Cons:

Understaffed the staff that was there worked really hard to make up for lack of numbers

2026-06-04 • via Nuitee
S
Sally • couple • gb
9
2026-06-02 • via Nuitee
D
Drone Major Group • solo_traveller • gb
4
A great price for the area but expect to get what you pay for and hope it's not a hot day!
Pros:

Good location and a really good price

Cons:

The room smelled really bad so I left and got a room elsewhere

2026-05-30 • via Nuitee
D
David • couple • gb
9
Pleasant and relaxing
Pros:

Friendly staff, ideal location for our needs, good food, unusual layout, comfortable room.

Cons:

Challenging access onto main road due to traffic speeds. Limited storage for clothes in room

2026-05-29 • via Nuitee
K
Kelly • couple • gb
7
2026-05-28 • via Nuitee
D
Dave • couple • gb
8
Met my requirements totally.
Pros:

Location.

Cons:

Nothing

2026-05-28 • via Nuitee
I
Ian • solo_traveller • gb
9
2026-05-27 • via Nuitee
A
Andrew • solo_traveller • gb
5
Cons:

Bed to hard

TV didnt work

2026-05-26 • via Nuitee
D
David • couple • gb
8
The accommodation met our needs and the staff were very friendly.
Pros:

The location is good and facilities adequate for our needs.

Cons:

There was a power outage on the first day we arrived. We were treated to a complimentary breakfast as recompense.

2026-05-26 • via Nuitee