Burnett Arms Hotel

Hotels
7 (938 reviews)
25 High Street , Banchory , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Ironing service
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Cons:
Cleanliness issues
Dated room condition

Categories

Cleanliness
5.89
Mixed reviews due to cleanliness issues like blood on the mattress.
Service
7.86
Staff were friendly and helpful despite some operational issues.
Location
7.9
Convenient location cited positively in several reviews.
Room Quality
5.85
Rooms were described as dated, with issues like heating problems.
Amenities
7.38
Amenities were basic but sufficient for many guests.
Value for Money
8.84
Great value noted in multiple reviews.
Food and Beverage
5.89
Food quality received some criticism compared to expectations.
Overall Experience
6.36
Overall experience mixed due to service and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:29

Property Description

Charming Hotel with Diverse Amenities

Comfortable Rooms: Each room at Burnett Arms Hotel is equipped with essential amenities like a desk, TV, and a private bathroom, ensuring a cozy stay for every guest.

Culinary Delights: Indulge in a culinary journey at the on-site restaurant offering a variety of cuisines including American, Belgian, and Brazilian. Special dietary needs are catered to with vegetarian, vegan, and gluten-free options available.

Leisure Activities: Whether you enjoy playing darts, hiking, or golfing, there's something for everyone at this 3-star hotel. Explore the picturesque surroundings and make the most of your stay.

Ready to experience a delightful stay at Burnett Arms Hotel? Book now and create unforgettable memories during your visit!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: ABZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for £35 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 938 reviews
Cleanliness: 5.89
Service: 7.86
Location: 7.9
Room Quality: 5.85
Amenities: 7.38
Value for Money: 8.84
Food and Beverage: 5.89
Overall Experience: 6.36
P
Patricia • couple • gb
5
Banchory is a nice place, but hotel could be a lot better
Pros:

Location great, hotel very outdated, would be lovely if modernised as it is a nice place to have a holiday

Cons:

Could have more lighting in room, there was no main light in room and no lights or heating in bathroom, mirror all streaky, waited ages on girl bringing a kettle to get a cup of tea but I think she was run off her feet

2026-03-10 • via Nuitee
A
Alison • couple • gb
7
2026-03-09 • via Nuitee
S
silvie • family_with_children • gb
10
2026-03-08 • via Nuitee
K
Karl • solo_traveller • gb
7
2026-03-03 • via Nuitee
C
Chris • solo_traveller • es
9
2026-03-02 • via Nuitee
A
AARP • couple • gb
6
Good location in central banchory especially if travelling by public transport
Pros:

Great locaton as the bust stop is at the hotel (we came out by bus from the railway station in Aberdeen. Indian restaurant across the road (owned by the hotel) is very good. Bar food in the hotel is good also.

Cons:

Under refurbishment and I presume cash flow is an issue. As a general point (applicable to many hotels) I do thin management at a quite time should allow a staff member to stay overnight and note down what does and does not work. There were a few niggles in the room (for example one half of the curtain had no runners on the curtain rail) that could and should be easily repaired at low cost.

2026-02-22 • via Nuitee
I
Ian • extended_group • gb
7
Pros:

Great location, staff extremely friendly and helpful. Bar does great food!

2026-02-08 • via Nuitee
W
William • extended_group • gb
10
Enjoyable
Pros:

Very comfortable and good food

Cons:

Cooked Scottish breakfast did not include potato scones, but had hash browns and baked beans which are not part of a Scottish breakfast.

2026-01-29 • via Nuitee
D
Debbie • family_with_children • gb
5
Pros:

Location

Cons:

Broken toilet and dirty room

2026-01-27 • via Nuitee
R
Robb • solo_traveller • gb
7
2026-01-25 • via Nuitee
S
Sara • couple • gb
1
Cons:

Duvet was mouldy and shower curtain was disgusting and dirty

2026-01-25 • via Nuitee
L
Louise • extended_group • gb
10
Lovely place in a convenient spot to sightsee.
Pros:

Convenient spot, staff helpful and friendly. Good value for money.

2026-01-20 • via Nuitee
D
David • solo_traveller • gb
1
Awful
Pros:

There was no breakfast
Location good

Cons:

Everything

2026-01-19 • via Nuitee
K
Karen • couple • gb
1
Worst stay ever experienced!
Pros:

The only efficient person there was a lovely girl behind the bar, everything else was appalling

Cons:

No hot water in our shower, was suggested we turned the cold tap on at the wash basin before showering and that should solve our problem! It didn’t and at the price we paid I’d expect not to be in a room they knew had this problem! Serious lack of staff, service slow and disorganised, food was below average, breakfast was disorganised and what I wanted wasn’t available even though it was in the menu! No one available when we checked out, had to leave a note for someone to call me regarding my complaints above, still waiting that call!! Shocking hotel AVOID!!!

2026-01-19 • via Nuitee
D
Diane • family_with_children • gb
8
We had a lovely stay will use the hotel again
Pros:

The staff was very helpful breakfast was lovely my 2 year old granddaughter enjoyed her sausage he made her

2026-01-19 • via Nuitee
T
Toni • family_with_children • de
1
Disgusting
Pros:

At least I did not get an infection during my stay.

Cons:

AVOID this place !!! If possible, I would rate this place a -10!!
This hotel was the most disguisting and dirtiest place I have ever been in my life!
1.) In the toilet there was still the poo and pee of the guest before. 2.) The bed sheets and towels were used, dirty and smelled very bad. Dozens of hairs on the bed. 3.) The room smelled as if there was a dead corpse. 4.) Used pampers in the trash bin.
We complained about the room, but the staff (which we had to look for) was rather bored and told us that there was no other alternative room available ?!
5.) A month after our stay, I received a traffic violation notice for a parking violation (parked my car on the parking lot of the hotel), although I registered my car at check-in.
6. ) If this is still not enough, the wifi was also very bad.1

2026-01-19 • via Nuitee
R
Rachael • couple • gb
1
Worst place i’ve ever stayed
Pros:

Nothing!!

Cons:

Room was dated and definitely not clean. Wallpaper hanging off the ceiling, old bed sheets, just gross! Absolutely terrible service from the staff. A fire alarm went off at 6am during our stay, not a single staff member in sight for a good 30 minutes, then some random guy turning up saying he didn’t even work there yet proceeded to turn off the alarm. Key cards took around 45 minutes to sort out to get back into our room. Staff were so rude and absolutely useless. DO NOT STAY HERE!!!!

2026-01-15 • via Nuitee
J
Jaynil Ashokrao Gunarkar • couple • in
8
2026-01-05 • via Nuitee
S
Shannon • extended_group • gb
6
Pros:

Staff were friendly, room was bigger than anticipated. Everything is dated, and felt like we'd stepped back into the 1970s. But the hotel had it's own charm.

Cons:

There was only one spare blanket and the duvet was tiny.

2026-01-03 • via Nuitee
F
Fiona • couple • gb
8
Good quality for a 3 star hotel and a good price.
Pros:

Large room, king bed, great shower, tea and coffee making in the room

Cons:

Breakfast finished too early on 01 Jan 2026

2026-01-03 • via Nuitee