Burnett Arms Hotel

Some of the hotel was a little tired. The bed was a good size but the mattress was soft.

•There was no plug for the bath on arrival and despite asking two different members of staff it took 24 hours to provide one.

•My wife left the hotel at 21:45 on Sunday evening to take our dog for a walk. When she returned at 22 hrs she found the outside door locked and the hotel in darkness.

We had not been told this would happen and were not provided with the access number code. My wife was locked out, in semi darkness, in an unfamiliar town, with rowdy youths nearby, with no way of gaining entry to the hotel until another guest happened to want to get in and had been given the code.

•As we had a room facing the high street and there were a number of late night takeaways close by the noise of youths shouting, car doors slamming and wheel spins kept us awake untill 1:30am.

•I have never seen such a dirty toilet pan as the one on the half landing. It was black.

•On our last morning we had ordered breakfast for 8am and had prepaid. However by 8:30 no member of staff was present, despite us calling out and looking in every location, and the ground floor reception area, bar and dinning room were in darkness. Window blinds were still down from the previous evening. We tried calling the two emergency numbers, the first was unobtainable, the second repeatedly went to voicemail.

In the kitchen my wife discovered a pile of dirty bed linen, but again no staff.

We had to leave for an appointment so we left a note asking for a refund and departed. At 3 pm we received a phone call from the hotel to check the card number they had was correct and payment was received 24 hours later. The caller said the problem was due to "staff sickness".

When my wife told the caller about the previous evening, about being locked out, he did not seem overly concerned but did try to apologise. He said he would check with the staff to find out how this had occurred. Both my wife and myself are close to 70 years of age.

Im Bad gab es kein Toilettenpapier. Das Holz der Fenster im Zimmer war teilweise verfault. Das Frühstück war das Geld bei Weitem nicht wert!

Dirty room, uncomfortable bed,
Very poor service
Poor quality food, especially breakfast which was very overpriced

Breakfast took to long to be served Tea was cold by then
Was far too salty when it was Inedible

The pillows! Only one very skinny pillow.

A bit run down, looked a bit tired

the shower did not work the wifi was nonexistent the tv did not work and tried to call reception but no joy

Very basic

Didn't Sleep at all room was at the front and ontop of the main entrance heard all the noise from outside voices traffic etc went on till early morning, then occupiers of the room next to mines with no sound proofing heard them talking on and off from late evening even heard his phone ringing around 7am and more talking, l wasted £76 for a bed to be kept awake and to feel horrendous all through Sunday

Not a lot.
.
But, the staff (under a lot of pressure) were amazing....

Hotel is a little dated but you can see they are making improvements 😊

The toilet flush only took a few flushes and it stopped working.
We could have done with glasses for during the night.

The rooms and other areas were very poorly maintained the bedroom was unclean

Nothing 😊👍

The staff had problems with the key cards which took 3 attempts to solve and the fire alarm went off in the middle of the night