Hotel Bencoolen at Hong Kong Street

Hotels
8 (553 reviews)
47 Hongkong Street , Singapore , sg

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Nice amenities
Good breakfast
Cons:
Cleanliness issues
Small room size
Overpriced for the quality

Categories

Cleanliness
7.14
Bloed op gordijn; noted poor hygiene in reviews.
Service
8.11
Staff not very friendly; standard service quality mentioned.
Location
9.65
Hotel conveniently located; close to attractions.
Room Quality
7.1
Rooms described as tiny and uncomfortable; layout issues discussed.
Amenities
8.63
Spa pool mentioned positively; decent breakfast options available.
Value for Money
6.59
Considered overpriced; alternative options deemed better for similar price.
Food and Beverage
8.14
Breakfast options available but not a full western buffet.
Overall Experience
8.61
Despite some negatives, stay was nice overall due to location and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:28

Property Description

Modern Comfort and Convenience

Free Flow of Refreshments
Indulge in a 24-hour complimentary spread of coffee, tea, cookies, and biscuits at our inviting lobby lounge.

Complimentary Extras
Enjoy the added convenience of complimentary toiletries, toothbrushes, toothpaste, slippers, and a hair dryer during your stay.

Exceptional Service
Our multilingual, friendly staff are available 24/7 at the front desk, fluent in English, Chinese, Malay, and Vietnamese to cater to all your needs.

Experience the perfect blend of modern comfort, convenience, and exceptional service at Hotel Bencoolen @ Hong Kong Street. Book now to secure your stay at our welcoming property in the heart of Singapore.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 12 years old stay for S$ 8 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 553 reviews
Cleanliness: 7.14
Service: 8.11
Location: 9.65
Room Quality: 7.1
Amenities: 8.63
Value for Money: 6.59
Food and Beverage: 8.14
Overall Experience: 8.61
M
Mak • couple • my
9
2026-01-20 • via Nuitee
P
Paul • family_with_children • nz
8
2026-01-19 • via Nuitee
H
Hillary • family_with_children • sg
8
Pros:

Excellent location

2026-01-19 • via Nuitee
X
XIAOTONG • couple • au
9
Pretty good
Pros:

Good location

2026-01-15 • via Nuitee
S
Stephen • couple • sg
7
2025-12-16 • via Nuitee
B
Bas • couple • nl
4
Viel tegen
Pros:

Midden in de stad

Cons:

Bloed op gordijn, kamer piepklein, zeer gehorig

2025-12-09 • via Nuitee
M
Mary Anna • solo_traveller • us
5
It was okay
Pros:

Close to attractions

Cons:

Breakfast, constant noise at night

2025-12-07 • via Nuitee
A
Alysha • solo_traveller • au
4
Wouldn’t recommend
Pros:

The bathroom was nice

Cons:

For the $190 I paid I could have paid an extra $30 and stayed at a much nicer hotel. I didn’t realise the layout of this hotel until I was there. The tiny lobby is also the breakfast room. My hotel room was outside and in another side building. The room felt like a shoebox with no window. There wasn’t enough floor space to open my suitcase fully. Way overpriced! The staff weren’t very friendly. Would never stay again. The bed was comfy though, location wise s walking distance to everything and the bathroom was updated. No other plus sides. Spend the $230 and stay at the Furama!

2025-11-21 • via Nuitee
G
Georg • couple • at
8
Solid 8 out of 10
Pros:

The room was pretty small with not much space to put something, but was exactly als pictured in the photos. Very nice bathroom with great shower.
The small spa pool on the roof was an absolute treat after a hot day walking through singapore.
Breakfast was really nice if you don't expect a full western breakfast buffet. There was a choice of 3-4 warm dishes every morning (all asian style) plus toast, jam, fruit and cake.
Next time we will choose a lager room, but all in all we had a very nice stay.

Cons:

We stayed in one of the rooms the annex, which didn't have much space around the bed and the large window went into a light shaft with little daylight.

2025-11-13 • via Nuitee
M
Maren • couple • de
7
Pros:

Zentrumsnahe Lage, guter Preis, voll ausgestattetes Zimmer und sehr freundliches Personal sind die positiven Punkte. In der Nähe sind viele Restaurants und man kann gut zu Fuß in die Innenstadt gehen. Es gibt auch eine kleine Dachterrasse mit Pflanzen. Und außerdem gab es etwas Frühstück. Das Fenster des Zimmers, das wir hatten, ging auf einen Innenhof und bekam keine Sonne. Das Fenster ließ sich nicht öffnen. Wir durften unsere Koffer dort unterstellen bis zum Nachmittag. Es war leise.

2025-11-03 • via Nuitee
9
966lynnw • Friends getaway
4
Hotel Bencoolen - could have been a lot better
Pros:

Hotel Bencoolen is very conveniently located & the breakfast was very good. Do not do your booking through the hotel website but choose a reputable booking agent. We booked through a Deluxe Superior Room through the hotel website. We found out later that their website does not accommodate online payment so our payment was delayed & payment only arrived the night that we did. We had to pay for another night before we could check in even though we had bank transfer documents to prove our payment. The extra payment was fortunately voided. Our biggest disappointment was our room. Instead of a Deluxe Superior Room as advertised on their website we were given a Deluxe Inferior Room. The room was tiny & dingy, we had nowhere to put anything and no outlook. We were to meet friends for our holiday who actually were given the Deluxe Superior Room and it was lovely. They booked through an agent and paid much less than us. In fact we paid 3 times as much. We talked to the reception staff while we were there and they could do nothing. On arrival home we emailed reservations and while very apologetic refused any compensation. This is the only time we have been to Singapore and the Hotel Bencoolen was very disappointing for us.

2025-11-02 • via Tripadvisor
T
Thorsten • couple • de
8
Kommen gerne wieder, buchen aber ohne Frühstück
Cons:

Das Frühstück war leider nicht unsers; außerdem ist der Raum dafür auch sehr klein. Haben lieber auswärts gefrühstückt

2025-10-25 • via Nuitee
C
Christelle • solo_traveller • fr
9
Pros:

La piscine

2025-10-17 • via Nuitee
S
SteveB1203 • Friends getaway • gb
10
Great Hotel
Pros:

This is a great hotel! Checkin was efficient and friendly and showed to the hotel room in side annex. Yes room is small but completely functional for 2. Bed was amazingly comfortable and the best pillows I have ever slept on. Lovely powerful shower, aircon so a comfortable temperature and very quiet to ensure a great nights sleep. Basic breakfast, coffee with scrambled eggs on toast, but sufficient to start the day. Pool small but nice to cool down after a days sightseeing. And best of all is the location, central to everything and walking distance to subway and top tourist sights. Can thoroughly recommend for the price

2025-10-14 • via Tripadvisor
N
Nawaf • family_with_children • sa
7
2025-10-03 • via Nuitee
M
Magdalena Agnieszka • couple • gb
8
2025-10-01 • via Nuitee
C
Chin
4
Pros:

Not as expected room is dirty

2025-10-01 • via Nuitee
L
Lisette • couple • se
8
Bekvämt och prisvärt hotell i hjärtat av Singapore
Pros:

Gratis frukost (även om den var väldigt liten), bra kaffe i receptionen, trevlig personal, pool med jetstrålar.

Cons:

Inget

2025-09-29 • via Nuitee
E
Elizabeth • couple • au
8
2025-09-11 • via Nuitee
S
Simona • extended_group • it
5
2025-09-05 • via Nuitee