Mercure Cayenne Royal Amazonia

Hotels
•
Mercure
8.3 (168 reviews)
45 Rue de l'ara bleu , Cayenne , gf

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good service
Nice location
Comfortable beds
Cons:
Cleanliness issues
High price for breakfast
Noise disturbances

Categories

Cleanliness
7.38
Some reviews mention the hotel needs to be cleaner and better maintained.
Service
9.35
Generally positive sentiment towards the staff, with some exceptions.
Location
9.39
Good location with nearby restaurants and safety mentioned.
Room Quality
7.84
Some rooms are described as worn and lacking soundproofing.
Amenities
8.37
Amenities are appreciated, but issues with the pool and room comfort were noted.
Value for Money
7.33
Not considered good value for money by some guests, especially regarding the breakfast.
Food and Beverage
7.88
Breakfast quality was criticized; however, the sushi bar received praise.
Overall Experience
8.85
Despite several issues, guests expressed overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 23:35

Property Description

Luxurious Amenities and Services

Royal Amazonia in Cayenne offers a luxurious stay with an outdoor swimming pool, fitness centre, and complimentary breakfast. The rooms are equipped with modern amenities like a safety-deposit box, air conditioning, and a flat-screen TV. Suites go a step further with a spa bath for relaxation.

Dining and Entertainment Options

Indulge in a culinary experience at the lounge bar, sushi bar, and gourmet restaurant. Whether you're hosting a meeting or unwinding after a long day, the hotel provides various dining options to suit your mood.

Convenience and Comfort

With laundry services, meeting rooms, and luggage storage available, Royal Amazonia ensures a convenient stay for guests. Additionally, the indoor and outdoor hot tubs offer a relaxing retreat after a day of exploring Cayenne.

Experience luxury and comfort at Royal Amazonia - book your stay now for a memorable getaway.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 168 reviews
Cleanliness: 7.38
Service: 9.35
Location: 9.39
Room Quality: 7.84
Amenities: 8.37
Value for Money: 7.33
Food and Beverage: 7.88
Overall Experience: 8.85
J
julie • family_with_children • fr
9
Pros:

Les boissons offerte mis a disposition avec friandise offerte et bouilloire a disposition avec thé et café
Le service de chambre (repas déjeuner)

Cons:

La luminosité était pas suffisante
Clim bruyante
Coussin trop gros, dur et compacte

2026-02-28 • via Nuitee
A
agnès • solo_traveller • fr
8
Agréable confortable restau sushi au top
Pros:

Localisation propreté accueil

Cons:

Ras

2026-02-22 • via Nuitee
M
Momphile • couple • gf
10
Correcte et beau
Pros:

Le décors

Cons:

Le prix un peu cher

2026-02-22 • via Nuitee
P
PEREAU • extended_group • fr
8
2026-02-22 • via Nuitee
M
Momphile • couple • gf
10
Correcte et mais un peu cher
Pros:

Propreté

Cons:

Le décors

2026-02-22 • via Nuitee
L
Laforest • solo_traveller • fr
7
2026-02-15 • via Nuitee
S
sandra • family_with_children • fr
5
2026-02-08 • via Nuitee
S
Sabrina • solo_traveller • gp
10
2026-01-31 • via Nuitee
J
Jan • solo_traveller • gb
2
Pros:

Location was perfect.

Cons:

I am writing to formally complain about my recent stay in Cayenne, which was booked through your platform, and to request that this matter be reviewed urgently.

Upon my arrival at the originally booked hotel, I was informed that I had no reservation. Thankfully, I had my Booking.com confirmation email as proof, without which I would have been left without accommodation. Despite this, I was not accommodated at the property I had booked and was instead redirected to their sister hotel, the Amazonia Hotel – Ibis Styles Cayenne Centre Amazonia.

Unfortunately, the issues continued. Upon entering the first room at the Amazonia Hotel, a large cockroach emerged and crawled across the room. I immediately contacted the front desk; a staff member attended and killed the insect. Given the situation, I requested to be relocated, which was granted.

On the second day of my stay, the toilet in the new room stopped working. I was once again required to relocate to another room. After moving, it was discovered that the toilet in this third room was also not functioning. As it was a public holiday, no technical staff were available to address the issue. As a result, I was forced to use a garbage bin from the bedroom to carry water from the shower to flush the toilet. This situation was deeply uncomfortable, unsanitary, and entirely unacceptable.

Despite these repeated disruptions, the lack of basic amenities, and the significant inconvenience caused throughout my stay, I was offered no refund or compensation upon checkout.

I chose this accommodation in good faith based on the reservation confirmed through Booking.com, and the experience fell far below reasonable standards of hospitality, hygiene, and service. I am therefore requesting that Booking.com investigate this matter and advise on appropriate compensation or a refund in light of the circumstances described above.

I look forward to your prompt response and resolution of this matter.

Yours sincerely,
Jan Obermull

2026-01-30 • via Nuitee
E
ERICKA • family_with_children • mq
8
2026-01-30 • via Nuitee
L
Lionel • solo_traveller • gp
9
2026-01-26 • via Nuitee
C
CEYHUN • couple • tr
8
2026-01-23 • via Nuitee
C
CEYHUN • solo_traveller • tr
8
2026-01-23 • via Nuitee
J
Jessica • couple • gf
8
2026-01-22 • via Nuitee
W
Wile • solo_traveller • fr
10
Inoubliable
Pros:

Tout je vous remercie pour l’accueil et j’ai passé un très agréable séjour

Cons:

Rien à dire

2026-01-20 • via Nuitee
A
Antoine • extended_group • fr
7
2026-01-20 • via Nuitee
J
Julianne • couple • gf
10
2026-01-19 • via Nuitee
C
Christelle • couple • fr
4
Nuit agréable mais déception concernant l’aspect générale de la chambre pour un 4 étoiles.
Pros:

Confort literie

Cons:

Couvertures, rideaux troués
Lampe non fonctionnelle.
Présence d’un savon déjà usé dans la salle de bain.
Et manque de réactivité du personnel pour un service 4 étoiles .
Nous avons appeler deux fois pour avoir un fer à repasser. Au deuxième appel , personnel à informer qu’il fallait venir chercher si c’était urgent …

2026-01-19 • via Nuitee
A
ALP • solo_traveller • es
6
Bon séjour
Pros:

Sejour confortable et tres bonne salle de sport.

Cons:

Internet WIFI fonctionnait très mal donc j'ai du me connecter au réseau de mon portable.
Prix très cher comparé à la qualité de l'etablissement

2026-01-19 • via Nuitee
V
VINCENT • couple • fr
2
service complètement inadéquat pour ce type de standing.
Pros:

Parking

Cons:

1. Manque de respect des réservations : les chambres que j’avais réservées n’étaient pas disponibles et personne ne m’a prévenu, pourtant j’avais réservé une semaine à l’avance.
2. Nonchalance du personnel : il y avait une fête jusqu’à minuit et les résidents n’étaient pas informés, ce qui a rendu le séjour bruyant et non reposant.
3. Problèmes techniques et service inadéquat : l’évacuation des douches était hors service, ce qui nous a obligés à déménager nos affaires déjà déballées. La réception demandait de descendre pour signaler le problème, ce qui reflète un manque de amabilité.
4. Absence de réponse du management : mes emails au manager sont restés sans réponse, ce qui témoigne d’un manque de sérieux et de responsabilité.

2026-01-19 • via Nuitee